0 is real rating. Verizon is worst cell phone company I ever dealt with. Don't use them as they lie…read moreright to your face and do NOT give a Military discount and I tried canceling my account and they hung up on me, I drove in to a corporate store and they would not cancel my account either. They are desperate for customers but don't believe anything they tell you and run the other way!!!!

Bixby on Samsung suddenly appeared and after an hour of trying to turn it off, searching forums on…read morehow, etc. we were stymied. Last ditch effort - go to Verizon store where phone bought. Young lady at Verizon store in Columbia MO immediately understood problem (apparently more than a few people experience this.) She was able to show us how to get past the different interface that occurs when Bixby Talkback in charge, and where to change settings to turn it off. Saved us hours of searching for the big clue - use two fingers to swipe not one when the talkback interface is in charge. Great service. Thanks!!

Socket has been installed for 2 weeks now, no issues. Our installer Keyshawn S was very…read moreprofessional and provided great customer service.

Terrible and that's being complimentary. I would put zero stars if I could. Fast wire sold out to…read morethem. I never picked this company. Do your homework this place won't last the way it's being run. No internet is better than dealing with Socket.

I only give this company three stars because I've been a customer for over 20 years. I have read…read moreall of the other comments and understand everyone of their grievances. I have had similar, if not the exact same ones. I have had both Internet and cable with them the entire duration of those two decades. What I have found is that living in a college town things expand so quickly that mediaCOM cannot keep up with the demand for customers. Therefore, they lose points in simply poor management of the company. The local office in my town is wonderful! Kathy, Frank, Derek and Scott. Have made any issue I have had extremely painless and they are always incredibly helpful. But, their phone support is simply pathetic. I have found contacting them through Facebook is more beneficial than trying to actually contact somebody by phone if you have issues that you cannot go down to the office and deal with. Sure they are not the most reliable Internet and TV provider in the world. But, out of 20 years I have never been willing to switch to a different provider because they are always willing to work with me.

I have been paying for 300mbs service since MediaCon forced me to upgrade from 100mbs a long time…read moreago. I have been complaing to them that internet service is not stable and that speed test shows speed is in the 20 to 50 mbs range. If there is anyone that is thinking about getting services from MediaCon DON'T TRUST THEM!

I had Socket for several years. The service was erratic, and at times took a long time to fix…read more I final decided to switch to another provider (and I am very happy with them.) I had a heart attack, and was not able to cancel until the last day of the cancellation period. I discovered that Socket wasn't answering the telephone that day. They charged my credit card for a full year's service. I contacted them, requested a refund. They kept promising a refund, but it never arrived. I'd go without Internet before I ever dealt with Socket again.

Socket is a great Internet Service Provider with local tech support, reliable service, and honest…read morebilling. Most of their services don't have a contract because they believe in their service quality.

Recently, when seeking to replace a phone, I learned that I had been making $3.33/month finance…read morepayments on a phone I had returned at a non-corporate agent office. The fellow there had failed to handle the return properly. This office on Broadway helped me out by accepting my paying off of the balance and crediting it back to me so that I could get my needed replacement. They didn't have to do that crediting. I did inform that other office of their mistake. When the hapless agent asked if there was anything else he could do, I resisted the urge to tell him to pay me out of his pocket, and instead simply said, "Nothing whatsoever." He understood.

US Celluar has the worst customer service in Columbia. Talked me into an IPhone X and within six…read moremonths can not use. Cannot use the service as phone needs to be sent in to Apple, however, I can let them charge me for an new IPhone X until I get a replacement or mine fixed. They can not send in to Apple, so now they let me pay for a phone I can't use. Never go to this location! Manager and reps are terrible along with very unprofessional in handling the issue.

It's wireless, for gosh sakes! Honestly, we weren't expecting much but were very pleasantly…read moresurprised. For those of us living in rural areas of Missouri, with no access to fiber or coaxial cable service, Wave's wireless service is heaven sent. Wave would not sign us up for service unless it first determined through a "site survey" that the topology and distances would allow for sustainable service. We were told, because of the limitations of our location, we could expect at best 3Mbps service, which is what we subscribed for. . . that said, we regularly get 10Mps up and down. Only during brief periods of the heaviest rain do we get signal degradation. The service allowed us to work from home during the pandemic. Zoom and Team meetings work just fine. Streaming Netflix, Hulu, Amazon . . . perfect. The only extended downtime so far came after a bad storm with lightening damage on the radio tower to which we connect. Service was fully restored within 12 hours. Zach (the business owner) and his crew work seven days a week. (I know because I've reached Zach by phone on Sundays.) This is a locally owned business that has earned my loyalty and respect. BTW, we tried a well-known satellite business. The speeds were not great, and the latency was terrible. Streaming services buffered a lot.

The internet service they provide works as advertised, but when it comes to having and outage the…read moresupport and communication is terrible. I am in the Festus area and when I had an outage did everything, they asked for me to do but always had to reach out to them to find out what was next, then would get could be few days before someone to get to me. Which is unacceptable when you depend on it for work. If you are going to be in the area you need support in the area. Then when cancelling I called to see when a check would be sent for service not used. they were unsure and could not give a timeframe when that might happen. Like I said product work but the customer service side leaves something to be desired. Also, I did have access to my account, but I am unable to access it now for notes and billing

This place is a Columbia treasure. If you want to learn how to make your own television this is the…read moreplace. There is no greater resource, in my opinion, for the community of Columbia to come together and create their own programming. Stop watching and start making.