Total lack of adequate staffing and allow people to skip the queue. Always reminds me why ATT…read morecustomer service is total crap

We went to get a new phone for business use earlier this month and Sam took great care of us! He…read morewas very helpful and professional and he asked the right questions to ensure he met all our needs. Sam helped my uncle make his existing personal phone more user-friendly and checked to see if there was a cheaper plan for my husband and I. He gave us all the discounts we qualified for in terms of accessories and plans. His approach was consultative rather than pushy, which was refreshing. We will definitely go back to this location and ask for Sam when the need arises!

Replaced iPad screen quickly and expertly. Not cheap but worth it to get it done right. Excellent…read morecommunications.

He was super nice and fixed my screen while we went over to the mall! He also gave us a discount.read more

My Iphone suddenly stopped processing both incoming and outgoing calls a few days ago. I was in…read morepanic mode. iGenie was recommended to me so I went to their store and Justin the owner was extremely nice and diagnosed the problem quickly. I would recommend this business for all tech repairs. Thank you very much for being so kind and helpful to this elderly non tech woman.

My iPhone 12 wasn't making it through the day and I wasn't ready to buy a new phone. Replacing the…read morebattery was a great way to keep my phone lasting all-day long. They replaced a broken camera as well so now my phone's as good as new for much less than buying a new one. Price was right and the repair took less than an hour. What more could you ask for?

I could not hate my new phone more than I currently do. They talked to me into trading in my 13 Pro…read morefor a 17 Pro. Worst fkng decision. It will not connect to my car. Logged me out every website, email service and authentication service I have. It's a pain in the ass.

I purchased a new iPhone yesterday, when I did the transfer, only a few things transferred. Went…read moreback to the store I purchased it at this morning,, they couldn't fix the problem. This afternoon I went to a different Verizon store and employee Billy Murphy fixed everything!!! So nice to go into a business and someone can actually help you, thank you so much!

The guy who works here (maybe owner?) is rude, does not know how to do his job, and refuses to sell…read moreyou a phone unless he gets to activate it. He even told us to fuck off when we questioned him having to activate the phone. Save yourself a headache and go to Walmart. They sell metro by t-mobile phones cheaper than this dude has his prices and you probably wont have to deal with a jerk. By the way, he lied, you dont have to call tmobile to set up the phone and it doesnt have to be done by a metro employee. We had the phone we bought at walmart up and running within 20 minutes of being home.

I called to ask about activation and was told I needed to pay $20. plus. When I again questioned…read morethis, the guy hung up the phone. RUDE.

Angie did an amazing job setting up my boyfriends ipad! we would definitely go back very soon. they…read morehad all the products in stock we wanted (ipad and iphone)

Horrendous customer service. They rarely answer their phones so you have to resort to driving to…read morethe store. You speak to them about iPhone issues and say that you'll need to travel to an apple store to address the issue. The phone is 60 days old and is covered under the 90 day device warranty and the nearest Apple Store is nearly 2 hours away in St Louis. How is that the next step in trouble shooting? Spent a couple hours on the phone with ATT and Apple support to get assigned an appointment with a local licensed Apple location. How is that not the logical response? Instead of finding authorized local locations you send me to St Louis? I have had experience with several outlet locations from a dozen states and this is one of the worst locations I have encountered.

Terrible service. A Hispanic employee claimed she overheard me talking to my friend and didn't like…read morewhat I said; consequently, she told me I couldn't make a payment at this store or receive their services--as if she personally owned the company!

Last week I had a not so good experience at this location, with whom later was identified as as a…read moresales associate named 'katie' for Cricket at this location! Before the initial incident with the Sales Representative, the store was closed!! Contacted customer care to report the incident, asked for a manager to contact me and still no call.. When my bill is due, it's paid. And I've been with Cricket for years now. However, Cricket assumes that it's okay for their sales associate to act unprofessional and very rude to the customers.. I've never experienced what I experienced that day at Cricket on Grindstone. I was appalled as I heard and watched it unfold.. I absolutely do not recommend this location at all!!

I absolutely regret choosing Gravity to repair my Mac…read more 1) "The customer is always right" -- whatever the opposite of that is, I suspect that is their motto. It was an uphill battle with them the entire time. Don't believe me? Look at all the other reviews here. 2) The charge "book rates" for work like an automotive shop, so if something takes 3 seconds to fix, they will bill you an ENTIRE HOUR ($100) -- EVEN IF you are already paying them labor to fix another issue on the same machine. 3) I paid them ~$900 to replace my logic board. I asked them to also replace the fan given the noise. I had to ask FOUR times. They simply ignored me the first three times. The first time was when I brought the machine in, I even had a paper TAPED TO THE MACHINE saying I need a new fan. Then three more times I asked in the online ticket software. They finally agreed, said the price for the fan is $30 (fine) but it will be $100 in labor -- even though the case was already open and its literally just THREE SCREWS. 4) I asked another Authorized Apple Retailer for a second opinion on Gravity's billing: "This is nonsense. The fan has to come out to replace the logic board, why on earth would we charge extra labour to replace it, that's nuts. You'd have the cost of the part (if you agree to it) extra, that's it. Even if the fan wasn't noticed until after the board was fitted it's only 3 screws to remove it again." 5) They replaced the fan, but didn't use any of the remaining hour to clean the fan ducts or related so now my Mac f****ing WHISTLES at 2300 RPM (which isn't even max). Like they didn't even test the fan at high RPM or they didn't care it sounds bad. Like it plays an actual music note the whistle is that clear. 6) I was clearly unsatisfied and they did not escalate the issue within management or try to resolve it -- instead they removed my access to the ticket and ghosted me. Wow. NOTE: It really pains me to do this. With COVID-19 hurting the economy, this is a time when we should be supporting local businesses. But Gravity really crossed a line and deserves to get called out on it. I would not be surprised if they are closed by 2021.

I always avoid using Gravity because their service reps are often patronizing and rude. I made the…read moremistake of trying to use them today. Never again. I have an iPad that needs a new battery. In order to get service, Gravity makes you fill out a giant, cumbersome form (they model their business after the Department of Motor Vehicles) and then select a time for an appointment. I arrive at my appointment and explain from the outset that I have an iPad that needs a new battery. The person at the desk essentially asks me to repeat most of the same information I typed into their form again, which I do. Fifteen minutes later, he tells me that the part needed for my iPad is something they cannot get. I'm out of luck. I ask him why they don't check whether they can actually do the work before wasting an hour of my time... crickets.

I went to have my screen replaced on my phone. I've used these services previously. This store is…read moreno longer there. A person next door told me they had closed 2 months prior. If business no longer open, take down the website.

Called about my wife's phone taking a swim, they got me in quickly and had the phone dried out and…read morea new screen installed in about 30 min. The young lady that helped me was very friendly. And this all happened in the last hour of them being open for the day. I will definitely go back if we have phone issues again.

0 is real rating. Verizon is worst cell phone company I ever dealt with. Don't use them as they lie…read moreright to your face and do NOT give a Military discount and I tried canceling my account and they hung up on me, I drove in to a corporate store and they would not cancel my account either. They are desperate for customers but don't believe anything they tell you and run the other way!!!!

Bixby on Samsung suddenly appeared and after an hour of trying to turn it off, searching forums on…read morehow, etc. we were stymied. Last ditch effort - go to Verizon store where phone bought. Young lady at Verizon store in Columbia MO immediately understood problem (apparently more than a few people experience this.) She was able to show us how to get past the different interface that occurs when Bixby Talkback in charge, and where to change settings to turn it off. Saved us hours of searching for the big clue - use two fingers to swipe not one when the talkback interface is in charge. Great service. Thanks!!