The customer service is horrible at this location. My family has been a customer for 25 years and…read moreno upgrade, purchase, ect has ever gone smoothly. The agent helping us was obviously new, she needed assistance and the other two workers were just cackling with each other, and not with any customers. It was pure chaos.

This is a new location for the Closing location on Veterans memorial Dr…read more I recently started going to the Verizon store out in St. Peters because I work out here and my work wanted me to have a phone. I met a sales person that has taken care of both my personal account and business account very well. Her name is Tess and she is on her game every time I need help with our plan or phones. I would recommend both this store and Tess as a sales person. I know most people that are trying to get you to buy a phone really pressure you into something but she really answered all my questions without making me feel like I needed to walk out with a phone. I was torn between the droid options and the iPhone 4. she helped me with all the issues I had and helped me figure a way to save money with our account also. When I went back to my boss I had a real list of positive reasons to add my line and move to a different account. I will be upset if she ever transfers or leaves Verizon. It is hard to find someone that actually looks out for you and gets you what you need.

Fastest and most reliable in my area. switched from spectrum and never looked back. If you are a…read moremore avid gamer with multiple devices I suggest a 3rd party high end router. they're basic one is great but can be iffy. most of these reviews are people not knowing how to setup their own routers or the ones from them or not knowing if it supports the size of the home. Highly recommended.

Lots of promises but falls way short. Constant outages and equipment problems which are known among…read morethe employees but rather than provide you with equipment that works they tell you to go buy your own.

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

Toni and Vince are fantastic!! I came into the store to cancel my service, and came out with a…read morebetter deal Internet, also saved about $100 on my mobile by bundling them .

Tyrina was such a pleasure to spend an hour with upgrading to my new IPhone- thanks Tyrina !!read more

Christian at Spectrum O'Fallon is awesome! He is professional, knowledgeable and kind. He works…read morevery hard on the behalf of the customer and that is why Spectrum is the best!

This company is sooo freaking frustrating. We spend a small fortune monthly to have TV and…read moreInternet. When I record a show, the recording timing on the Spectrum system cuts off the last 2 minutes of EVERY show. We had a really nice technician come to our home and fix the old refurbished box of equipment that they use. We pay full price and we get used/refurbished equipment. The DVR is out of sinc for the show times that are on the channels. They don't want to fix this issue for whatever reason. Why can't they get the shows sinced up to work with the recording of the the DVR?????? Spectrum get your SH*T together and FIX THIS ISSUE.....Sick of paying for a SH*TTY service.

Great same day service! I dropped my cell phone off to fix my cracked screen and they had it…read morefinished within the hour!

I have heard great things from customers, and currently Have a Business Crisis at hand. A pc that I…read morecant get in past the hello screen on windows vista. Am pretty confident I can get it done but I dont want to take chances and potentially sabotage my soon opening Web Design Co. I know that's this business can probably help me resolve this delima in 10 - 15 mins. I look forward to writing them a consumer report. I'm sure they'll be Friendly and helpful with a great customer service experience..

I have been using Gateway Fiber for many years now and have always found their service to be…read moreamazing, knowledgeable, and friendly. It's amazing what a few incidents of bad service can do to a guy's perception of the business. My hardware firewall, which sits behind their modem, is reporting up to 96.2% packet loss, with high latency. I submitted a service ticket 6 days ago and haven't received a reply, so I called them today. Rarely do I have issues, but the few times I have called in, their service has been amazing! That changed today when I spoke to Sarah, who was very dry and kept me waiting long periods between questions, such as "Can I get your phone number?" I mean, she would ask questions to which I would answer, and she just sat there silent. I asked her a few times if she was still there because she was in her own world. I gave details on packet loss, setup, etc., but she kept getting it wrong, and I had to explain again. I was just hoping that she could do a connection test from them to the modem. Then she was asking me about my router, but I kept telling her the problem is way before the router because of the way my system is set up: Modem-Hardware Firewall (in DHCP mode), then the router in bridge mode for wireless devices. Mostly silent, she still didn't seem to get it or be willing to do a connection test. What bothered me most was that she kept interrupting me until I got frustrated enough to tell her I would call back later. She was very dry, robotic, and terrible with the long pauses. As I said, GF has been phenomenal over the years, but between no response to my ticket, her unwillingness to respond without sitting there silently, and their new "AI Assistant" on the main line, really gave me a bad impression today. If I had been a new customer and had this experience with her, I would have kept my old service. I am thinking that if I call back in and hope for someone else to answer, I may be able to get some help.

These guys are amazing! Super easy install and excellent customer response. Highly recommend them…read moreto anyone looking to get away from Spectrum

I was referred to Sat-Com by my Home Owner's Association management. This was my first time using…read moresatellite services. The installation was very professional; they had to run some new lines through my garage, but everything they ran was tied up and tucked away neatly. I had the Genie DVR installed, and Dan (owner) sat down with my wife for about 10 minutes explaining all of the features of the remote, DVR service, and DirecTV offerings. All-in-all, it was the best installation experience I've had from any provider. The DirecTV service itself is working great right now as well.