I've had ATT for cell phone service many years but this is horrible what they are doing and they don't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services read more

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago. They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents. read more

Had internet issues, called AT&T. I spoke with a Mr. Love and he was incredibly rude, and didn't look into anything I was asking about. Instead he tried to say it was lack of payment, even though I am on AUTOPAY! I've never had issues with anything else nail now! Bot to mention, my bank statements shows that I paid the bill! I believe I will be switching internet providers really soon! And AT&T, DO BETTER!!! Hire people who want to do their jobs and are educated! read more

Jared the tech that installed my internet was phenomenal. He came in did what he needed to quickly and efficiently. The environment was not awkward like most of these things are. He was very respectful read more

ZERO stars is more like it! Took my phone on a trade in for $830 so my new phone should be "free". Monthly credits for 36 months will offset the new phone payment. Well, 12 payments in, they stopped credited my account! They are sitting with $531.20 of mine!!! They refuse to credit my account monthly, as promised, and will not return my phone nor cut me a check! They are nothing but thieves! 2 1/2 hours on the phone with them today! Their answer for their fraud and stealing my money: "You changed plans 4 months ago and that negates your "promotions" WHAT? YOU owe me money for taking my phone! They never told us that, they paid for 3 months and stopped this month. I am sure the reason they did that was because you have 30 days to rectify your account. Had I seen the first month that there was no credit for my trade in, I would have called within that time frame! I am sure that's why they waited to discontinue my credits! Now, they have refused to honor the $24 for the remaining 23 months, will NOT return my old phone OR a check! If this isn't theft and fraud, I don't know what is! So now, they are $531 richer by screwing their customers out of money they owe them! DO NOT USE AT&T!!!! read more

AT&T Internet - Internet Service Providers Near Me

They have raised the price $20 since July. They offered me a one time $20 discount. Between my house and my daughters house we spend $600 per month for several phones and both houses wifi! Not anymore!!!!! So they will be the losers here! read more

Garbage customer service and internet quality. I was warned about AT&T by friends and family but I was an idiot and didn't listen. I experienced an weeklong outage and reps would lie about restoration time. Customer service is not 24/7 in my area. Then on the seventh day, they had the nerve to send push notifications that the outage was restored when it still wasn't. I just canceled after that. Luckily I work hybrid and I'm close to my office. I have no idea how a remote only worker wouldn't be stressed out experiencing an outage this long. They simply don't care. I even wanted to pay all my installation fees upfront just to be done with this clown nonsense but their billing department can't even do that. Lol Also the process to cancel service is painful and slow. The automated voice system is awful. A complete joke. read more

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send text or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke. read more

Worst ever. Slow as it can be for internet. Tv constantly hanging up then jumping ahead. Volume super low on some programs, blasting your ears if you change channel. Quality horrible. No value in it. Plus never received promised gift card. But thats an old trick by ATT. read more

If this allowed me to give less than 1 star, I would. Don't ever sign up for internet with AT&T. They will make it nearly IMPOSSIBLE to cancel. It's the lengthiest process, with a number of hoops to jump through and will take you at least an hour so be prepared. read more

Lied to about bundle pricing I had someone come to my door and offer cheaper internet than what I had through spectrum with ATT Fiber and comparable speeds so I was interested and signed up. I was told that my phone service through ATT would still be eligible for the $20/mo discount even though it is a prepaid account. I have had ATT cell service for almost 20 years. Once I had my internet and modem set up and service for two months I randomly started getting billed the $65/mo price again and customer service and the management/back office team tell me that I was never actually eligible for a bundle discount because it's a prepaid account. So basically I was lied to about he price and discount I would get which was the only reason I went through all the trouble of switching internet providers. Have other people been tricked into giving them money this way because I'm very frustrated with this companies deceitful tactics to get customers. Now i'm cancelling and have to mail back the modem and deal with getting my previous service through spectrum set up again. read more

Att came out and dug a fiber internet wire in our next door neighbors yard. We have spectrum so a week later att came out and dug the wire and they snipped our line. Att should be the ones to fix our line since they cut it not spectrum. Att has the most lousy workers that are foreigners that can't speak to English And are worried about dogs in peoples yards. read more

Att universe has made my bill go up from 175.00 to 230.74 when I called to ask about deals they said they could not change my computer charges. Or rate of speed I was stuck paying 36.00 a month and all they could give me off cable service 300 terre is 20.00 I let them know my Bill's and income per month. He stated that ATT WAS TRYING TO GET RID UNIVERSE ALL TOGETHER he said they want everyone to switch to direct TV. I ask for the break down of what pay for computer 36.00 and cable 300 terre $179.00. It is highway robbery. He guaranteed my bill for one year would be less than $210.00. I am looking for other service. read more

I signed up for AT&T Fiber when someone door knocked and provided an offer. When they mentioned the $150 Visa Card I said I can qualify for $300 since I have a cell account if I signed up for Fiber online. The sales person agreed and said they will give me $300. I only received $150 after the fiber was installed. I accepted the Visa card and chose the Virtual card rather than receiving a physical card. Bad decision. If you are offered virtual vs physical take the physical. The virtual link worked once and I did not know, so I did not take a screenshot of the virtual card. I can no longer access the card and AT&T will not help to provide access. Shame on me for switching to Fiber with a sales person who lied about $300 and only get $150, which turns out to be $0.00. As for the Fiber I'm happy with the speed. It's working with no issues. Just disappointed with the way they handle the Visa card. Also, be advised Fiber 500 is not $65 as advertised. The bill is actually $70 plus taxes. The bill does not provide a breakdown, but I suspect the $5 is for the modem/router. They do not tell you this. read more

Just got Wi-Fi and their direct TV package in my apartment. The two ladies I dealt with on the phone were so patient and polite. The crew that showed up for installation, Charlie and Michael, were the best. They were efficient, polite, and punctual. I was shocked to receive such great customer service. Made my day. read more

My god, they are awful. If you move into a new house and the service is not already wired in, DO NOT USE AT&T. I made an appointment before I moved in. The tech shows up, says he will run a line to my house and bury the line, and a week later I'm still waiting for internet. I've called AT&T several times, spending literally 2 hours on the phone. They told me of a mysterious facility issue and then passed me around from one department to another, and then they made me another appointment. Then nobody showed up! So I spent more time on the phone trying to find out what the problem is and how long it will take to fix it. I'm actually still on hold right now. The manager assured me she would take care of this problem, and that she would pass me on to someone knowledgeable. Maybe they are hoping I will just hang up and go away. AT&T is awful. I am done with this company. read more

They were very dishonest. They told me one price but I'd get billed a different price then it would take a long phone call to get it corrected but then the next bill would be increased. There wasn't an easy way to see my bill either and never an explanation for the increase in charges. It happened multiple times till I canceled. So tired of their lies and false promises. read more

takes literal hours to install so you need a full day to wait around in your house. not to mention if they make a mistake and need to come back and work on it AGAIN for hours. regret this purchase. read more

Worst fucking internet every DO NOT WASTE YOUR TIME. Couldn't hold connection and they told me I had the "fiber optic" top speed. Absolute rubish. They couldn't pay me to use this service. I'm in STL I don't know how they're still in business If this is how their service is nation wide. Don't try and call for service because you will be but through an endless wall of robo callers who fuck you around until you put a gun to your head. read more

If you are looking for a quality cable service in St Peters MO - DO NOT USE AT&T UVERSE. I've had 3 service techs out over the last couple of months & my cable boxes still lose service WEEKLY! I called numerous times for a resolve & they send me overseas to a service rep that constantly apologizes (even though they could care less). To top it off, they have fluctuated my rates with a $70 increase then a small refund over the last 4 months. I used to think Charter was bad but I may cancel AT&T, get Charter Internet, & go ZERO CABLE cuz I'm sick of getting ripped off. Time to buy a DVR, Netflix, Hulu, & CHILL. read more

AT&T Internet - This is a weekly occurrence. - Internet Service Providers Near Me

Update, the service is doing better than in the past. I like the continued connectivity, but still see times when the service is slowed by the provider, since we are all forced to have it and it's not cheap, the provider should be responsible for safety on the web and ensure correct speeds at all times. read more

This review is about att tv streaming service. Don't get this product, very unreliable. Almost every time you turn on the tv there is some sort of issue with their software/hardware. Especially bad is HBO MAX, talked to 6 tech support people over the last 4 days for hours. None of them had a clue about how to deliver this service to my tv. A supervisor was supposed to call me back.. never happened. The best advice they could give me was keep turning tv off and on, and resetting the box until it worked. Seriously! Plus you have to sign a 2 year contract which I later found out doubles in price after the first year. read more

I get packet loss all of the time now. Use to stream content and make money doing it. Now, they are impeding finclancial opportunities by having such spotty internet out of nowhere. They send so many techs out just for them to say "Everything looks good". I use to be able to game and stream with my services. But ever since my first router fell out of sync with their servers, I have had 2 or 3 more sent to me, and the internet hasn't been good since. Wish I could get xfinity, because they always have good service. read more

I decided to increase from 1 star to 4 stars, because since moving to Orlando and switching to fiber here, ATT has been great. I wish the fast speed was a lower price, but reliable fast internet is crucial in a time of conference calls and hangouts. I imagine, just like any national business, courtesy varies from place to place and person to person, but no complaints in Orlando. read more

I would never tell even my worst enemy to use att uverse. It is crap. Service goes out on diff tvs daily. It's a shame that they don't care about their customers to at least ACT like they care. Had a lousy tech show up, fiddle with some wires, hooked up what looks like an older modem than what we had originally, said everything was excellent but just as everyone else says, no change. As soon as the contract is up, it's straight to streaming. I wouldn't piss on att if they were on fire. read more

I would give this company 0 stars if I could.I cancelled my account in January. I owe the $130 but they went into my account, and charged me $260. When asked for a refund it took me approximately 2 days and a 45 minutes conversation with 2 rude people(Sofia Sc443Q and May MB3555k) to get someone to promise to issued me a pre-paid credit card in 10-14 days for the $130. It is now day 14, and the money shoes up as a credit on my closed account. Then Representative Jona 167991 put me on an eternal hold, and voided my credit from the account. I will never recommend AT&T to any one. I also urge anyone with any of their services to run like .... read more

It would help if the online technicians spoke more clearly. I had a lot of time understanding the young ladies accent.

No one should ever be treated as poorly as I have due to an internet service problem. The lack of customer service is unacceptable. Numerous long phone calls, canceled appointments, putting people on the line with no skills that cannot help me...pathetic. read more

Completely unreliable! Programs do not record, as I am typing this, the show I was watching stopped and message came on screen saying, " Network problems have stopped this stream. The program is not currently available for playing." This is everyday, and when I contact ATT they make me follow troubleshooting steps that I've done so much, that I have them memorized, and to no avail, nothing is resolved. When I ask for equipment replacement if that is the problem, they say they need to send tech out and that may, or may not, cost me up to $200 service charge. I have less than a month on my contract and I am getting very excited, because my neighbor has Charter pipeline and his slow speeds are 50-60Mbps with 3 kids online gaming, recording shows, while watching TV. Also, for last year, my bill would increase, without reason, and I would have to call and argue the fact that I got rate locked for 1 year with confirmation number. Charter will cost me $720 less per year for superior service. If you have the options, do NOT get UVERSE. You WILL REGRET IT, as I have. read more

I have had nothing but problems since April on my billing. Call every month.. every month after a 30 to hour conversation they have "fixed it". Last month i was to get two $40 credits for the next 2 billing cycles for my trouble. never saw the credits and guess what ... my bill is jacked up again. Better Business here i come. Zero stars but had to give at least one to post. read more

I had this internet service more than 18 years and every since they merge with DirecTV they literally suck my internet always goes down of course at 10 p.m. and on my days off while I'm in the middle of watching a movie or trying to stream and their excuses we're having maintenance every freaking week it doesn't have enough upload speed for my home security system I thought this was supposed to be the world-renowned AT&T read more

Absolutely the worse service and customer service company I have ever dealt with. Second service outage in 24 hours and they continue to hang up on customers. No,process to inform customers what is going on. I never thought I would say this but if you are looking to get internet or TV...try Charter. Stay away from ATT!,, read more

My very old Gateway needed to be replaced. I spoke to a technician who ordered the new Gateway and advised me NOT to return the old equipment because it was obsolete. So, I received the new Gateway in a few days and it worked fine. It came with a shipping label to return the old equipment, but I recalled that the tech said to ignore the instructions and NOT to return it. I then started getting emails following up for the old equipment to be returned. I called and again was told to ignore them since my equipment was outdated. Then I got charged $150 + $10.61 for equipment not returned. I contacted 4 different ATT reps with my issue and every one of them disregarded what the other employees had advised (to throw the old equipment away and not return it). Because ATT customer service has declined in the last 5 years, I kept the equipment and the mailing instructions, anticipating that this might happen. NO ONE would credit my account. When the equipment was brought to Fed Ex, they advised to keep the receipt because frequently customers have told them that they never received credit for returned equipment. How can a company continue to survive with this lack of service? This business model (of using cheap oversees labor) has got to come with a cost of lost business. read more

A& TT charges a lot of money for their services. What I'm the heel is going on. Apparently someone supposedly climbed a pole and stole copper so we have multiple residents without services and a bunch excuses as to why it can't be repaired. Shame on you all and I hope these residents are getting a credit. read more

Worst customer service i have ever had..i wish i could give 0 stars. Charging me for channels i canceled 3 time on the My att app. Wich is a joke. I have had poor internet service and tv service since i had it installed because of bad equipment but still want to charge me for serves that was really bad. read more

Last month I switched from Charter to AT&T U-verse. What a mistake! This internet is garbage! The difference is noticeable to everyone in my household to include my 7 year old daughter. My wife couldn't complete a homework assignment, I couldn't do my job, it was a headache. And the installation price is ridiculous. Just don't do it, there seems to be a monopoly on the internet and Charter runs the show. Now I have to put my tail between my legs and go crawling back. Side note: AT&T had remarkable customer service! Just trash internet... read more

Awful! Liars! Thieves! Idiotic customer service people who don't speak English, and can't follow directions!

I read every review I could and EVERY...SINGLE...PERSON...regrets doing business with these freakin clowns, as do I. If you have a problem and have to deal with customer service; LORD HELP YOU! You'll get transferred multiple times and have to tell your story over each freakin time or just get put on hold until you're disconnected (hung up on). If you get someone at your door (salesmen) for ATT my advice is get out a club and run them off of your property. In short; GIVE ANYBODY ELSE YOUR BUSINESS. If you don't I assure you you'll regret it. read more

Just try cancelling your service. Get ready for long wait times and incompetent service. They told me I could go into the ATT store and cancel so when I tried to do that they told me I could only call to cancel the service. Way to waste your customers time. Terrible internet and TV service as well. read more

Review in two words? "Bait and switch." Read on for the longer version... I switched to AT&T U-verse a little over two years ago because of a prank phone caller. AT&T is the ONLY phone carrier that can trace phone calls reliably enough for the police even to consider following up on, and I wanted to keep my number. (The police just kept recommending "Change your number!" as if that could stop a stalker!) Ordered the most economical bundle AT&T had available and it was fairly reasonable -- around $125 monthly before taxes. That's phone, Internet, and U-verse TV. Jump ahead two years, and the monthly bill has crept up to around $250 because my contract has expired. The Internet drops fairly often, so I called AT&T to see what I could do to reduce the bill. "Oh ma'am," they said, as if they were dealing with a time-traveler from 1956, "you won;t find better rates anywhere, and our Internet never drops." Well, finally by downsizing to a U-verse package with fewer channels, I was supposed to save around $20 a month. The next bill, however, had gone up to $270. (That's $20 more, as if I wouldn't notice!) Again I called AT&T and was told that the rate was actually higher, because I had "changed to a different bundle." WTH??? The best that AT&T could offer me was to move back to my old bundle at $250, but they would throw in 90 days of free premium channels. I passed. Move ahead a few weeks and I've switched to Charter. When everything was connected, I called AT&T to disconnect, and suddenly they could offer me my existing package at $97 (two dollars less than Charter) "to keep my business." Well, they had already LOST my business! Too little too late. I wasn't sad to get rid of Charter several years ago. They have their issues as well, such as the fact that they bill every four weeks (not once a month), which means consumers pay 13 times a year. Hate that. However, everything works, the Internet actually seems to be slightly faster, and I don't have to deal with AT&T's steep version of bill creep anymore. That's worth a lot. Once you've been with them for a year, let the gouging begin. I really dislike AT&T's sneaky tactics and they way they lie when it suits them. read more