Went to this location to obtain new equipment to hook my television up. The line was long but…read moreeverything went smoothly yet quickly. Customer service was very helpful.

Spectrum is a thieving company. I've had them over 3 years for the lowest speed internet. And for…read moreover a year they have charged me $79.99. Now that I want to cancel, which I had to call them on Friday Oct 16th and now Monday Oct 19th I realized I still wasn't canceled. I called twice today only for more of their bs. I was told my billing cycle ended on the 15th of the month. And they don't pro-rate, and on Nov 2nd they will take out $110 because my monthly amount has an increase around Oct 26th this month. I want to cry. I'm so frustrated they are taking $110 from me for 29 days of service I'm not using. They said they don't pro-rate and my monthly charge went up. But here's the kicker....out of my total of 4 phone calls to cancel, their customer service basically says they want you as a Spectrum customer happy and the 1st person said they would match the $30 T-Mobile internet I already switched to. So if I would of stayed with Spectrum I would be charged around $30 on Nov 2nd. Instead I wanted to cancel, thay are sticking charging me the new extortion amount. And I'm researching where I can leave reviews on Spectrum....they only have 1.5 to 2.0 stars including with the BBB.​

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

In an economy where people are having to make choices to keep the lights on or feed their families,…read moreAT&T could have done the right thing but chose to rip off a long-term customer instead. I was an AT&T customer for many years for both internet, phone, and mobile WiFi . I switched to Google Fiber the minute it became available in my area because of constant billing creep but I kept my mobile WiFi "brick" for secure internet when traveling. This billed automatically to a credit card with autopay that ensured the bill was paid on time every single month. Unused data GBs don't roll over from month to month and I haven't used the Brick in a year but just noticed that the billing increased from $82 to $107/mo - several months ago without notice. I called AT&T to cancel and asked for a refund of last months charges (they can see that I haven't used it AT ALL in a year) but they refused to refund me a cent of the charges after I spent 2 hours on hold shuffled to 3 different people - thanks for wasting not only my money but my time. Don't use AT&T (unless you have a bunch of money to burn)!

Dare I say it, wow…read more Compared to my experience with Time Warner Cable in NYC, this is outstanding. I called to book an appointment and the telephone agent was prompt and diligent. When I had to change it, I was able to do so online through chat. The technicians arrived 10 min early to get started, and an hour later I was up and running with quick Internet.

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Omg if I could leave zero stars I would! This is probably the worst internet services I have ever…read morehad and the customer service is terrible. I canceled my service, since it never really worked in the area and while canceling the rep said "Oh we have better service in your area, would you like to upgrade?" What! I have been paying for this terrible service for years?! Well no, I continue to cancel my service after a series of questions. Was asked if I would like to turn of at the end of my payment cycle since I just made a payment, which I said yes. I was told NOT to return any equipment and received a cancelation confirmation number. Now I'm receiving another monthly bill and emails to return the equipment or I will be charged 200.00. Seriously, I sent them the cancelation number and told them to listen to the conversation. I then tried to call them and was put on hold FOREVER. I just hung up and paid the bill online so I never have to deal with this company ever again. Dear Brightspeed, you should listen to my conservation # MO1300066703. Your representative misled me regarding the disconnect date and told me no need to return any equipment. I will to review your company and tell people about your service and billing practices. Read more reviews on Google, Brightspeed gets horrible reviews.

We are NEW to the lake, and decided to try Brightspeed Internet. Drove 2000 miles from CA -…read moreCuba, Mo to get here on time to meet the installer ‍ @ 1pm on Friday 9/19 (last week) to install the box and cables outside. After driving 11 hours on Friday - we ended with NO internet because the underground fiber had not been spliced for connection. Tech said he would try to get out on Monday 9/22 but NO GUARANTEE! I called Customer Service Monday 9/22 to confirm a date to splice the service. (OUTSOURCED TO THE PHILLIPINES). They confirmed a date for a week later on Friday 9/26 - YOUR KIDDING ME RIGHT! After 2 hours on phone calls I cancelled the order! I work from home and needed internet last Friday 9/19 upon arrival and as a result I have been going up to the TA Truck stop to access internet. Customer Service is outsourced which means the right hand doesn't know what the left hand is doing in the field. Mid afternoon, Tech called stating they spliced the cable but the order was cancelled and can't connect. Asked me to reorder that day. Longstory short I rescheduled for Wednesday 9/24 and when I called today to confirm my order it was found that the outsourced service failed to put the order in! So AGAIN NO INTERNET! Based on Customer Service alone I would not recommend Brightspeed!!!!!!! Has anyone else had issues with Brightspeed service? We ended up going with Spectrum and received same day service installed

They did great on my PS5 HDMI repair. Prompt service. Fair price. Totally fixed. Thanks!!read more

I came in to get help with my AirPods Max because they weren't working, and the customer service I…read morereceived was completely unacceptable. A short male employee, approximately 5'2", asked me if I could read. When I asked him why he was asking me that, he made the racist comment that Black people normally can't read. This was extremely disrespectful, offensive, and completely unprofessional. No customer should ever have to experience racism when simply trying to get help with a product. I came in expecting assistance, not to be insulted or stereotyped because of my race. The lack of professionalism and customer service was unacceptable, and I believe management needs to address this incident seriously. I hope this matter is investigated and appropriate action is taken to ensure no other customer has to experience this kind of treatment.

We had a good experience at Verizon. I went to get a new phone and switch on to my fiancés phone…read moreplan. The staff was really helpful with this whole process - they even printed off multiple plans so we could easily compare options and pick what was best for us. We were able to walk out with a new phone, a new phone plan, and a discount because I'm a nurse all in under an hour. It felt like they went out of their way to make sure we were getting the best deal possible which we so appreciated!

What a horrible experience. Our associate talked us into adding the Netflix/HBO Max streaming…read moreservice to our line. She gave us completely wrong information and it really ended up being a problem. I had to spend more than four hours in the phone with Verizon and even had to drive back into the store. She was incredibly rude when I went back in to discuss the issues we were having and then had the nerve to blame it on me. The other associates in store were no better and didn't offer to help. The Verizon customer service representative told me the store was wrong and gave us bad information. To make matters worse, we can't get off this plan for a month even though it has been cancelled. Stay away from this store and don't sign up for any of their streaming services.

Five stars isn't enough for this company! I live in a 72…read moreunit condo building in the CWE. We got quotes to bring fiber into our 40+ year old complex. We chose Elite and couldn't be happier! The install ran smoothly and they treated the buildings like they were the owners. 66 of the 72 units chose to have the fiber run to their condo and I have heard many residents compliment their professionalism and the service. My Internet speed has doubled and the price they charge is reasonable and less than competitors.

THIS is what internet service should be. I used Elite Fiber for two years before moving out of…read moretheir territory. During that time, my internet was fast and reliable - I don't remember it ever going out. They were friendly and helpful during the installation and set up process. Rates stayed low throughout with no hidden fees. But the best part of my experience was actually when it came time to cancel my service. When I have used other (bigger corporate) internet providers canceling my service was almost impossible and came with lots of extra charges. When I let Elite Fiber know I was moving and needed to turn off service, they turned off my autopay and began closing down my account within a day. They were also responsive and personable in all my communications with them.

We had a pretty complex transaction this weekend with upgrading a device, adding a watch, and…read moretransferring and adding multiple lines, new and bring your own device. We received excellent care and kind support from Aleisha, Everett, Gregory and Tyler. They looked at all the options and helped us get the best rates and discounts possible. Highly recommend this location and their staff.

Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill