Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Can't say enough good things.. found VHS by accident after being referred to another "supposedly…read moretop-notch company" and getting horrible customer service... Couldn't have made a better choice, from the customer service dealing with Kristina to working with Doug and Gavin in the field they OVER-communicate which is amazing...the knowledge is top-notch and the quality of work is impeccable.. Honestly felt like old friends!! I could talk to these guys for hours they are the ONLY company I will be doing business with going forward for anything electronics

Wes is great! He was quick, efficient, an sensitive about pricing. Call them first!read more

Great service! Wes really helped us out with something we needed done quickly. We would definitely…read moreuse them again.

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

We have been with Butler Durrell for many years. If you are looking for some to install, monitor…read moreand maintain a state of the art security system then I can strongly recommend Butler Durrell. Their service has been fantastic. A recent incident to illustrate this. While we were vacationing in England, a smoke detector developed a fault and created a false alarm. Durrell's monitoring system had the fire brigade there in minutes, a neighbor was able to let them in and they established that there was no fire. We talked from the UK to Durrell's engineers and one of them was able to divert to the house and replace the faulty detector with a new one. Less than two hours after the original false alarm, our house was secure again with a fully functioning system and we were able to get back to enjoying our vacation. Butler Durrell offers personal service and real concern for their client's peace of mind. They never penny pinch. If something needs replacing they just go ahead and do it. Highly recommended.

From the owner: Family Owned & Operated.read more

I'm being cyber stalked and have had several questions for them regarding possible security…read moreupgrades and preventing access to their cell-based alarm service. I left what I thought were urgent messages but they took their sweet-ass time getting back to me! I've been their customer for 20 years!!! Can someone point me to a better, more responsive company?

If I could give less than 1 star I would. We have been customers with Proguard for over 20 years…read moreand I just had the absolute worst experience with them I have ever had. I called to ask about the surveillance system they installed that I was having problems with. I was told they no longer have anyone working with those. I tried to ask for how long becuse we have been paying for the service. The person who identified themselves as the owner began yelling at me and telling me to stop asking 20 questions, what did I expect them to do? Find another company security company because he doesn't care and so many other rude and unprofessional remarks. In over 20 years of working with them I have never received such horrible, unprofessional, rude, disgusting behavior. I was going to give the person a pass because, hey... we all have bad days and asked to speak to someone else in hopes that they could help. He continued yelling at me saying I told you to find another company and I was going to cause him to have a heart attack, then hung up on me. I still can't believe this is the way a company would treat a customer who has been loyal for over 20 years. I WOULD NOT RECOMMEND PROGUARD TO ANYONE!

This is the first time I've worked with this team, and I couldn't be happier with the results. If…read moreyou're looking for computer and technology services, this team is top-notch. They exceeded all my expectations.

From the owner: Computer and Technology Services (CTS) provides comprehensive technology solutions for businesses…read moreand homes across Madison County and St. Clair County, Illinois, and the St. Louis area. We specialize in reliable, professional, and scalable tech services designed to keep your systems running smoothly and securely. Why Choose CTS 15% OFF for New Customers 25% OFF When You Refer Someone Better Business Bureau (BBB) Accredited Flexible Monthly Support Plans available Business & Commercial IT Services Business IT support & consulting Network & cybersecurity solutions POS system setup & support Office computer setup & workstation installation Office relocation, movers & full IT setup Commercial installations & managed IT services IMAC services (Install, Move, Add, Change) Internet solutions & structured networking Home & Smart Technology Services Smart home setup & IoT (Internet of Things) integration TV mounting & home entertainment system installation Cable drops, Ethernet cable jacks & cable management Assembly & installation of home entertainment systems Security & Infrastructure Security cameras & motion detection systems Network cabling & infrastructure setup Ethernet & low-voltage cabling Computer & Device Services Computer repair & troubleshooting Data recovery services Office computer removal & electronic recycling …and more! If it plugs in, connects to the internet, or powers your business or home — CTS can handle it.

Lack of communication between employees. Owner is extremely difficult to work with…read more Not personally notified when monitoring contract was renewed.

They are fine as long as you dont expect then to respond when an alarm is going off or answer their…read morephone when you call after hours.

All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

I was staying near The Sound Room on business (where I live in far Northern Wisconsin - we don't…read morehave home theater shops like this) I couldn't help but stop. Even though I wasn't a potential customer (I made that clear) I couldn't have been more impressed by the tour I was given. More than impressive equipment lineup - I can only assume (I should have asked) that my 'tour guide' was the owner of the company? This is what high end quality sound (and customer service) is all about. Kudos! Pic is my current setup.

Had a salesman walk by and offer a free installation and camera and all you gotta do is start…read morepaying monthly didn't mention anything about contracts or anything the second day we had it it woke me and my family up at 11 at night with this sharp ear rape sound I asked to have it removed and cancel our membership (text messages of me telling them to cancel) I proceeded to call adt and ask to cancel to which they said if I have proof telling them to cancel before my 3 day was over then they will wave it. The thing just doesn't work and there's no way I'm paying 70 bucks for this month when it didn't work and they're saying I may have to pay a 1,800$ cancellation fee?

This company is the worst security company I've ever seen. Do not use them, buyer beware, they lie,…read moredon't back products and hold you to contracts and no service. Bad equipment, high pressure salesman!

Needed a replacement fob for our car. Reached out via FB messenger and received reply and quote in…read moreshort order. Scheduled a meet up time at my office. Key cut and fob sync completed as promised. Cost was ~$50 less than the dealer. Did have a follow up call, but Ed was very prompt to reply and make it right at my convenience. Overall nice job! Do consider him for your locksmith if needs.

Everyone needs a Dorna! Seriously, she is the best locksmith and she's so much more than that! She…read moregoes above and beyond to make her customers happy and also keep the cost down. An absolute pleasure to work with, so friendly, trustworthy and SMART!