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    Services - The VHS Group

    Home automation repair

    Home network installation

    Component automation

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    Geek Squad

    Geek Squad

    (14 reviews)

    Promised me three times that if they could not fix my computer they would exchange it. The…read morecomputer is less than a year old and has been to Geek Squad thee times and still not working. Now they told me they will not exchange it after I was told that they would. They were wiping out my data for the exchange. Horrible customer service!!!

    Best Buy has moved Geek Squad warranty coverage to BOTS. I bought a freezer and it broke within the…read morefirst year and I paid for additional coverage through Geek Squad. Just so you know there is no use in the first year of warranty bc they just refer you to the manufacturer and do not assist at all. I therefore waited for one day past the one year warranty. They took two wks to come and then four separate visits (which meant one month) to "fix" the issue. Three months later same issue recurred and I scheduled another appointment. The tech NEVER showed for the appointment. To make matters worse I attempted to confirm that the tech was coming within the window and utilized the online chat (which is AI and did not understand basic information) I then called the phone number and was informed that they could not give me an ETA, but assured me they would come AND that they would call. None of those things happened so the appointment was an no show. When I went to reschedule the appointment online I noticed it was automatically canceled and I could no longer just reschedule online. I have spent over 40 minutes attempting to reach a human with no success. This has been a horrible experience.

    Micro Center - Laptop option

    Micro Center

    (231 reviews)

    $$

    Our daughter is in college and her laptop has been just fine for these past two years... until a…read morecouple weeks ago when the hinge broke... So we needed to find a replacement, which took us to Micro Center. They have quite a selection of laptops (granted, as do other stores). We visited on a nice and sunny Sunday afternoon our daughter's soccer game and some outside activity for me... so we needed a laptop and lunch. While other stores have laptops and other devices, Micro Center has John S. and other great team members to help you. John was very supportive, never pushy, quick to answer questions and very willing to not search for what we were looking for and provide us options. THAT is INCREDIBLY BENEFICIAL - some times you just need someone to help you get to what you are looking for, to weed through the many options and find just what you need. John S. provides that service for us. Separately from us appreciating the service, at least for our daughter's laptop, Micro Center's prices beat the competition. In addition, their warranty program will replace a broken device; had we had it, the broken hinge would have been covered. So you will likely be most happy and pleased Jen you shop Micro Center and get help from John S., and/or any other of their great team members. Thank you Our daughter is in college and her laptop has been just fine for these past two years... until a couple weeks ago when the hinge broke... at first the touch screen did not work, but then it was fine and the damage was just with the left hinge. Unfortunately the extended warranty did not support a repair - we were quite disappointed

    Went in for a laptop check and came out with a service plan, a fixed laptop, and a new laptop…read more They are that good. Service was top notch. Garret was behind the service counter, helped and went over so many things! All of our interactions with the service techs, the guy who showed us laptop options, the checkout cashier, everyone. We were there for a while and by the time everything was said and done it was 15 minutes past closing. We felt so bad, didn't expect to be there that long, but they were so great. The store has so much stuff! Something for everyone if it has to do with electronics. And even though it's the parking lot from heck, it is in the far back corner away from most of the chaos.

    The VHS Group - homenetworkinstall - Updated May 2026

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