Lack of communication between employees. Owner is extremely difficult to work with…read more Not personally notified when monitoring contract was renewed.

They are fine as long as you dont expect then to respond when an alarm is going off or answer their…read morephone when you call after hours.

All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

I was staying near The Sound Room on business (where I live in far Northern Wisconsin - we don't…read morehave home theater shops like this) I couldn't help but stop. Even though I wasn't a potential customer (I made that clear) I couldn't have been more impressed by the tour I was given. More than impressive equipment lineup - I can only assume (I should have asked) that my 'tour guide' was the owner of the company? This is what high end quality sound (and customer service) is all about. Kudos! Pic is my current setup.

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

Can't say enough good things.. found VHS by accident after being referred to another "supposedly…read moretop-notch company" and getting horrible customer service... Couldn't have made a better choice, from the customer service dealing with Kristina to working with Doug and Gavin in the field they OVER-communicate which is amazing...the knowledge is top-notch and the quality of work is impeccable.. Honestly felt like old friends!! I could talk to these guys for hours they are the ONLY company I will be doing business with going forward for anything electronics

If you see my profile you'll see that I'm generous with 5-stars when they are deserved but…read morehonestly, I've have so MANY bad experiences with Protect America it doesn't even deserve this 1-star. --KNOW: That you will be signing a 3-year contract with Protect America. That right there should have given me pause. -- KNOW: If you don't have a land line you will have to pay $20 EXTRA MONTHLY. Since most American households no longer have land lines Protect America gets $20 extra for absolutely nothing -- KNOW: There will be no installer. You will need to install your own equipment. -- I had several false alarms and paid citations each time for the police coming for no reason. Nanette, a Protect America manager, promised me I would be reimbursed for them and sent different motion detectors. Fast forward, it's months later. The 'different' motion detectors are also triggering false alarms and I still have not been credited for paid citations. --When I called customer service I was told that "Even a hair floating in the air can trigger your motion detectors" and "the reason you haven't been credited/refunded is because your citations were over 30 days old. Nanette had mentioned no time limit for sending in my citations and she knew they were already over 30 days old when she promised a refund. --As for the 'no land line' penalty...I now have one but customer service says I must continue paying the extra $20/month because I didn't have one when I signed on. When I filed a complaint on the BBB website of its Texas corporate office I read others citing that Protect America even continues to charge customers whose homes burned down as well as keep charging customers AFTER their hefty 3-year contract is up. People who rate this company highly apparently haven't had the kind of I've had YET. If and when they do they'll regret doing business with Protect America, just as I do.

Love this security system. The tech support is awesome and the live chat feature is awesome. They…read moreare more than willing to help and to above and beyond. The app for my mobile phone is awesome...!!

We used Custom Design & Installation when we moved into our home several years ago. We have been…read morevery happy with the quality of the equipment, the clean design and installation. Mike helped us out recently with an issue we had that was caused by a lightning strike. He did a great job. We are very happy with the service they provided and with their responsiveness. Highly recommend them.

From the owner: Custom Audio, Video, Automation, Lighting Control, Home Theater, Surveillance Systems, Security,…read moreRestaurant/Sports Bar System Controls.

Paul showed up to make a duplicate key. He was super nice to talk to and completed the job…read more Thanks Paul

OMG!!!! Alex was great!!!! He was able to undo my lock without damaging the old lock in minutes…read more. Alex is the best!!!!