Lack of communication between employees. Owner is extremely difficult to work with…read more Not personally notified when monitoring contract was renewed.

They are fine as long as you dont expect then to respond when an alarm is going off or answer their…read morephone when you call after hours.

Excellent expertise and suggestions to fit individual needs. They take time to show you many…read moreoptions without pressure to buy.

All of my equipment works when I need it too. Overall, nice staff. Would highly recommend.read more

The only company that responded to our request for bids. The entire process was simple with work…read morebeginning as scheduled and finished as scheduled. It was quality workmanship by very polite workers that completed the job as promised. We are very happy with the results and the performance of the equipment. I strongly recommend Citywide for anyone planning a security system.

This is one of the worst service businesses I've ever dealt with unprofessional they do not stand…read morebehind their work. They are not properly licensed to do high voltage security camera installed Buyer. Beware once I found out their install was not done properly. They want to charge 35 to 55% additional to the original price quoted to come out and fix it and not even fix it properly to what was discussed -unprofessional unethical and will never use again.

Doug is a no nonsense guy. Reviews your situation and gives you an honest assessment quickly. He…read morefollows up in a reasonable amount of time. He couldn't resolve my issues but he was honest and straightforward about the old equipment I have.

I have used VHS twice for work at my home. I had a Ring smart video/doorbell installed on the front…read moreof my home. Sure, I could have installed it myself, but would I have been brave enough to drill into the brick on the front of my house and not ruin everything? Probably not. So happy that Doug (one of the owners) knows what he's doing. He took care of ordering the parts, taking care of installation, and showing us how to use the app on our phones to get the most out of the system. He didn't try to upsell us on any additional products. We used VHS a 2nd time to install a smart lock on our home. Again, Doug showed us the various options available and pointed out we should choose a color that matched our existing hardware (I would not have thought of that on my own). He took care of ordering and installed for us. He ran into a few snags removing the existing lock and then getting the new deadbolt to latch. I can only imagine if my partner and I were trying to install, we would have been freaking out. Doug handled everything in stride (he's done this a few times). We thought we could download the app can get it connected to our Smart system ourselves, but again Doug was there to help us out when we got stuck. The personal attention that they give at VHS is unmatched. Communication via email with both Doug and Sean was easy and quick. They were available even after 5pm and on the weekend to work around our schedule. Of course, you could try to do everything yourself, but they take the thinking and arguing out of the equation. That's absolutely worth it to me!

If you see my profile you'll see that I'm generous with 5-stars when they are deserved but…read morehonestly, I've have so MANY bad experiences with Protect America it doesn't even deserve this 1-star. --KNOW: That you will be signing a 3-year contract with Protect America. That right there should have given me pause. -- KNOW: If you don't have a land line you will have to pay $20 EXTRA MONTHLY. Since most American households no longer have land lines Protect America gets $20 extra for absolutely nothing -- KNOW: There will be no installer. You will need to install your own equipment. -- I had several false alarms and paid citations each time for the police coming for no reason. Nanette, a Protect America manager, promised me I would be reimbursed for them and sent different motion detectors. Fast forward, it's months later. The 'different' motion detectors are also triggering false alarms and I still have not been credited for paid citations. --When I called customer service I was told that "Even a hair floating in the air can trigger your motion detectors" and "the reason you haven't been credited/refunded is because your citations were over 30 days old. Nanette had mentioned no time limit for sending in my citations and she knew they were already over 30 days old when she promised a refund. --As for the 'no land line' penalty...I now have one but customer service says I must continue paying the extra $20/month because I didn't have one when I signed on. When I filed a complaint on the BBB website of its Texas corporate office I read others citing that Protect America even continues to charge customers whose homes burned down as well as keep charging customers AFTER their hefty 3-year contract is up. People who rate this company highly apparently haven't had the kind of I've had YET. If and when they do they'll regret doing business with Protect America, just as I do.

Love this security system. The tech support is awesome and the live chat feature is awesome. They…read moreare more than willing to help and to above and beyond. The app for my mobile phone is awesome...!!

We used Custom Design & Installation when we moved into our home several years ago. We have been…read morevery happy with the quality of the equipment, the clean design and installation. Mike helped us out recently with an issue we had that was caused by a lightning strike. He did a great job. We are very happy with the service they provided and with their responsiveness. Highly recommend them.

From the owner: Custom Audio, Video, Automation, Lighting Control, Home Theater, Surveillance Systems, Security,…read moreRestaurant/Sports Bar System Controls.

OMG!!!! Alex was great!!!! He was able to undo my lock without damaging the old lock in minutes…read more. Alex is the best!!!!

Paul showed up to make a duplicate key. He was super nice to talk to and completed the job…read more Thanks Paul