I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

Network reliability is poor. If you have trouble with Xumo and/or streaming TV apps, the issue is…read moreusually related to their internet. You will never get a live body, just STUPID bots. It says (hilariously I might add) "Let me take a look at your equipment!" (Beg pardon!?) It then pings a signal to said equipment and tells you to give it 5 minutes. It often takes several tries. Not to mention the irritating nuisance of certain apps, like Disney/Hulu never connecting until they've verified who you are. They ask your user name, email addy, phone number, it asks you to verify the name of the subscriber, and enter your password. It always says your password is incorrect. Disney is policing that app to make sure no one is beating them out of a nickel, but we can't question why a trip to their parks costs $10K per family for 4 days. But that's a topic for another day. Spectrum's Xumo streaming device is C H E A P. Drop the remote on a hardwood floor and you'll be picking-up 100 cheap pieces of plastic to reassemble it. It can be done, I've done it. But I've reinforced mine with tape. Spectrum needs to Improve on every level. I hate to have to ditch them and go to another provider (or non provider and just join the apps on my own...via Roku or ? It's such an ordeal, it's exhausting. Tonight we watched 3/4's of a movie and it just FROZE. Never to resume. This service costs too much not to work. BTW, I sadly have them my internet and mobile business, along with a cable box for my 88 year old mother in law (who can't comprehend apps). I have a high tier internet set/up. So what gives?

spectrum did not give notification of billing changes until the day the new cycle of that bill was…read morestarted and I ported out the next day. Today I came to find out they billed me for the month of February because the billing cycle started the day they notified me of the increased cost starting my search for another provider Mint Mobile that began the next day. I am livid they charged me for services I did not receive.

I have been a customer for a number of years and was receiving email billings and electronic…read morebillings through Wells Fargo Bank until last February. Then all billings stopped and I had an inquiry processed by Wells Fargo and was notified that the problems were on your end. I contacted customer service and was told to check my spam folder and in one case told they would reset my paperless billing and I would receive an electronic billing. That never happened and all I got was email messages requesting I complete the process of registering online. I have been receiving emails regarding service upgrades all through this so don't believe the issue is my email system. To make this very clear, one recent email asked me to provide a pin that would be found on my bill that I was not receiving. That agent clearly did not understand what I needed. Today I received my paper bill - the first bill I have received since February - and I was charged $1 for the use of paper. I resented that and am now going to cancel service entirely. For $1 you will lose an account. That is about as stupid as this whole ordeal has been. Someone at your level needs to be aware of how things work. Why go paperless when I have no guarantee I will ever receive another bill. The problems with Wells Fargo were on your end. The processing of an electronic billing were on your end. Charge me a $1 for having to get a bill will cost you. I will find an alternative means by which to get access to the internet. I have no issues with your service but do have issues with how I have been treated as a customer and will your billing processes. Richard Effland

This is the worst f**king Co around. They just raised my monthly rate by $12 and still only…read moregetting 1-2.4Mbps and they are charging me for 50Mbps. Someone should file a class action law suit against those assholes!

DISH doesn't deserve any stars! They are the worst to deal with! After being a customer for more…read morethan 10 years, we no longer needed the service so we called to cancel. The account was paid in full and up to date. The first call frustrated my husband so badly he just gave up and hung up. We called back again this time prepaired to stay on as long as needed to get the service canceled. THE CALL LASTED ALMOST 3 HOURS AND THEY STILL WOULDNT CANCEL!!!! We received annother bill so we wrote on it that we called to cancel and didn't owe anything. After 2 months we got another bill deducting one month. Then we received an email with return labels for the equipment. Now they have turned the account over to a collection agency for the month after we called to cancel. We are disputing!

Sadly, I have to revise my review. whenever there's any kind of storm, you can count on your…read moreservice going out. Recently decided to go to streaming and cancel my Dish service. To date, I have had to call 4 times to cancel. Their maneuvering to keep customers is appalling. I keep receiving bills even though I call to confirm the cancellation of my account. It's totally annoying and I do not recommend them for this reason.

THIS is what internet service should be. I used Elite Fiber for two years before moving out of…read moretheir territory. During that time, my internet was fast and reliable - I don't remember it ever going out. They were friendly and helpful during the installation and set up process. Rates stayed low throughout with no hidden fees. But the best part of my experience was actually when it came time to cancel my service. When I have used other (bigger corporate) internet providers canceling my service was almost impossible and came with lots of extra charges. When I let Elite Fiber know I was moving and needed to turn off service, they turned off my autopay and began closing down my account within a day. They were also responsive and personable in all my communications with them.

From the owner: Elite Fiber is a local fiber internet company built from the ground up to serve the people and…read morebuildings of this city, and that changes everything about how we operate. When you call us, a real person answers. When something needs fixing, we don't put you on hold for 45 minutes or schedule you three weeks out. We're here, we know your building, and we actually care whether your internet works — because we're your neighbor and our reputation lives and dies on your street, not on a quarterly earnings report. Fast, reliable fiber internet? Absolutely. But what really sets us apart is the human side: local technicians who know the St. Louis market, honest pricing with no sneaky contracts, and the kind of support you can only get from a company that's genuinely invested in this community.

Fastest and most reliable in my area. switched from spectrum and never looked back. If you are a…read moremore avid gamer with multiple devices I suggest a 3rd party high end router. they're basic one is great but can be iffy. most of these reviews are people not knowing how to setup their own routers or the ones from them or not knowing if it supports the size of the home. Highly recommended.

i3 buried cable in our neighborhood last winter, and I had signed up several years before. The…read morewebsite would say that they are gearing up and coming to our neighborhood soon. Finally a few weeks ago it said it was now live in our subdivision, and I scheduled an installation for the next week. (BTW, I was still charged for the first month's service). When the installer came, he said there was no box in our front yard, and that he couldn't install it then. I was expecting some kind of response from them, but nothing came through. I called customer service this morning and I just got someone's voicemail. I decided to send a message to them via email. I got a response saying sorry for the confusion, but there were no plans for my neighborhood for service from them. Plus he cancelled my account altogether! I would not deal with this level of incompetence if I was looking for an internet provider.