Went to cricket because my phone was broken. Brad was able to work some magic and somehow did the…read moreunimaginable and fixed it! Saved me! Thanks Brad! You're the best!​

The ladies at this store are excellent! I get service everywhere on the AT&T network! I highly…read morerecommend come seeing them!

My wife and I went here to purchase new phones, and at first were happy with the results. But when…read morewe got the bill, we were being charged $174 for two "promo" lines that were added to the account. We were told about these, but told they had to be added, but never mentioned any charges for them. When I went back to the store, I kept getting the run around about why the lines were added, and kept being told "they are saving us money". Went to another store and was told this store is only a authorized dealer for AT&T, and they use different sales practices. Finally called AT&T Customer Service and was given credit back, and got the promo lines cancelled.

Store manager is a liar. Has his sales guys tell you things, like that it is store policy to…read morerequire insurance for you to get promotional pricing on phones. Sales guy told me it was mandatory and that I could cancel 17 month insurance after 14 days on my own. Called at after leaving site and they said that want true. Insurance is not required for phones. The att next plan is not required to get promotional pricing. I confronted the manager, and he said that he was an authorized retailer and could set his own store policies. I believe that is accurate. So find an official Att store to do business with and especially avoid this store. Manager was unapologetic, sarcastic, and was rude. Called and filled a complaint with ATT cooperate and also Prime communications, who is the owner of the authorized location. Do not use an authorized retailer

Service was excellent. Everyone in there was friendly. They kept me up-to-date on my phone, even…read morethough they were very busy. Everyone was waited on as they walked in the door. I

They were so fast and helpful. My phone camera glass was cracked and I wanted to avoid any further…read moredamage to my phone due to debris and potential water damage. I was able to walk in and be serviced very quickly. I will recommend this to anyone who asks!

Brought in my son's tablet that had a cracked screen. They ordered the part that was needed and…read morewere able to fix the tablet for further use! Price was fantastic and turn around was exceptional

Do NOT under any circumstances take your phone here for repair. Took an iPhone here that had a…read morecracked screen. Literally two months later the screen went black and wouldn't show any signs of life. After taking it to Apple for inspection, they told me this store damaged the inside while repairing the screen. I took it back to the store and they tried to charge me again to repair what they damaged. If you have an iPhone, DO NOT TAKE IT HERE.

A couple of weeks ago, I had need to replace my wife's phone which had failed. I contacted ABC and…read morewas impressed by the response I received on the phone so I went to the store to explore new phone options. I was very impressed by the way the store employees engaged me and helped me make my decision. They even transferred all the data from the old phone to the new one which was very helpful. The next day we had an issue with a portion of transfer which I needed help with. They were very helpful and spent a lot of time with me. Bottom line is that I engaged 3 different store employees during this transaction. All were very knowledgeable, friendly, and helpful. I highly recommend ABC Wireless

Dave and his workers are excellent service providers and very nice people to do business with.read more

The experience I have with cell phones is uncommon given my sensory issues and poor self advocacy -…read morebut I did effectively make known and have repeated back two of my main points of cord length and hidden volume controls. Mike P is the name on the receipt and while he did level with me and curb most of the sales jargon and actually compare and contrast available phones with me he did flat out misinform me of those two main issues. it was expressed that the phone ha comes standard with a 6ft cord and that there are no known volume controls when in fact that rage inducing caveat comes built in! I don't even know what steps I could or should take given I paid money and walked out with not entirely what I asked for. the secret enforced mommy daddy controls over MY VOLUME ON MY HARDWARE was ultimately the deciding factor for a device for me and now I'm stuck paying almost $1000 for yet another device I ultimately do not want.

Excellent service, helpful, know staff. Great experience getting a new phone. Would highly…read morerecommend this place when you need a new phone or technical assistance.

Cannot recommend this place enough. T mobile made the whole day a night mare trying to get my phone…read morerepaired Abhi at the fix got me in and out in 30 minutes dudes a life saver

I went to the TCC store seeking assistance with a replacement phone. Tabitha, the store manager,…read moreasked if I had insurance. I explained that while I did not have Verizon insurance, I did have AppleCare+. She said she would check my account and later told me I had no insurance. Because my phone was broken, I couldn't verify this myself and relied on her guidance. She advised that my best option was to upgrade due to a promotion. I asked about keeping my iPhone 15 Pro, but she said they did not carry it in-store and that the pricing would be the same since I was uninsured. Trusting her as the agent, I agreed. Once home, I discovered my phone was in fact covered under AppleCare+. The store was closed, and the next morning I called over 14 times before finally reaching someone that afternoon. The store has no voicemail, making it difficult to get assistance. When Josh answered, he was dismissive and unhelpful. I explained that Apple instructed me to retrieve my phone so they could process the replacement and possibly issue a partial credit through Verizon. Josh told me the phone had already been sent off, though Verizon later confirmed they could not see any record of this. I went to the store that evening, and Josh was more professional and said he would pass my information to Tabitha. When Tabitha called the next day, she claimed I told her I "don't believe in insurance," which is completely untrue. If that were the case, she would not have paused to look up my insurance. I also reminded her that she had offered to let me keep the phone because she believed I'd been in a car accident and that my auto insurance might cover it. So, when Josh told me the day before that they couldn't give me phone to me even if they had it appears to be a lie. I explained that I now had to pay $650, a $40 activation fee, and a higher monthly bill, when technically I didn't have to pay costs I wouldn't had to pay anything because my AppleCare+ coverage. I asked if any credit could be offered, even a partial one. She responded that she was not a customer service rep, but a sales rep. This statement made me feel swindled and deceived.

I was in three weeks ago with an issue with my phone. There were eight customers in the store…read more Monica and another associate were there trying to assist customers. Christina from Arnold came over to assist. I waited an hour and a half before I was helped. Christina assisted me with my phone. She was very helpful and worked me to get the best solution possible for my situation. Whenever I am there I usually am helped by Monica. Monica is very personable, knowledgeable and helpful as well as Christina. The only negative part of the experience was that I was in the store for three and a half hours.

BEWARE****I paid 300 for an OLED screen. They tried to give me LCD. I caught them and made them…read moretake it off. We decided I will trade my phone for the smaller model they had (benefit to them) once I got home I saw that I was given an older model iphone after I was specifically told that it was the same iphone as mine. Went back, had to fight tooth and nail to get my original back WITH THE OLED SCREEN I PAID FOR. Finally got it done. Notice a black spot on the screen, thought it was apart of the update until I noticed it spreading and distorting images. Messaged the owner sam about it, his worker told me it was called pixel burn. They tried to tell me it's from pressure being on the phone. Well, I have had this iphone well taken care of before I let you crooks touch it. My screen is also separating from the phone now because they did not put all my screws back in place. I should have paid my phone company the money to fix it. He even tried to give me the screen off of one of his worker's phone. They will talk to each other in their language to talk around you, watch them. I thought they were good people, nope. Would not recommend. They are slick and dishonest, shop else where if you can. 1/5 stars from me.

Bought a case today and it's already broken, charged me 35$ and the worker never told me what the…read moretotal was until I was at the register. Cheap cases, I do not recommend. If I could give 0 stars, I would. I feel absolutely scammed.

6 days ago I got my iPhone 6 screen replaced here. My phone has not been dropped or anything and…read morethere is a crack all the way across and the screen has scratches all over it. I paid $106 for this screen and was told the only thing he can do is replace it again for $70. I told him I would pay the price of the glass but $70 is ridiculous and was told there was nothing else he could do. Told him it sounds like he's a scam artist to me and was replied to with "so maybe I am, if you wanted a quality product you should have went to the Apple Store" BUYERS BEWARE THIS PLACE IS A RIP OFF!