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Florissant, MO

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Verizon

3.0 (2 reviews)
Open • 10:00 am - 7:00 pm

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AT&T Store

AT&T Store

(11 reviews)

$$

Great staff! Amazing service!…read more They have someone to greet you at the door and even have a screen to track your progress after you get signed in. Make an appointment on ATT.com for the fastest service possible.

I switched to AT&T from Verizon in January because of the military discount they advertised, and it…read morehas been one issue after another ever since. First, we switched specifically to receive the military discount because my husband is active duty. However, AT&T failed to add my husband to the account. I provided our marriage certificate and documentation of his active-duty status, since spouses are eligible to receive the discount. Instead of correcting the issue, they denied the military discount and told us we couldn't change the responsible party on the account to my husband until we had been customers for three months. Second, our transfer was supposed to include two cell phones, an iPad, and an Apple Watch while keeping all of our existing phone numbers. They successfully transferred the two cell phone numbers, but they created brand-new numbers for both the iPad and Apple Watch without our knowledge or approval. Because of that, Verizon never disconnected those lines, and we ended up paying for service through both Verizon and AT&T. The biggest issue has been the phone buyout that was promised when we switched. We traded our Verizon phones into AT&T in January with the understanding that AT&T would pay off the remaining balances. That still has not happened. I continue to receive bills from Verizon, and I'm now left with approximately $1,500 in remaining phone balances that should have been taken care of months ago. To make matters worse, AT&T also added a $10-per-line upgrade feature to every phone line on our account without asking for or receiving our authorization. We did not request this service, yet we've been charged for it. Since switching, I've spent countless hours on the phone trying to fix mistakes that were never ours to begin with. Every time I contact customer service, I'm told something different, and the problems continue to drag on. What should have been a straightforward switch has turned into months of frustration, billing issues, and broken promises. I switched to AT&T expecting better service and to take advantage of the military benefits they advertise. Instead, we've dealt with repeated account errors, unauthorized charges, and commitments that have still not been honored. Based on my experience, I cannot recommend AT&T.

Verizon - mobilephones - Updated October 2026

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