*BUYER BEWARE* Bought a tv from this pawn shop that has an internet connection issue. The tv will…read morenot stay connected to the internet, it's a smart tv. I brought it back in the 48 period for an exchange or a return. I was refused either because they say the "tv is working". After trying to explain to them no smart tv should have to keep being reconnected to the wifi every couple of hours they still refused to even exchange the tv for another tv the same size. If there wasn't a problem with the tv itself I wouldn't have a complaint. If the tv's they sell don't have problems then there wouldn't be an issue exchanging it for another. I have video footage of the error messages, pictures, and screenshots of our wifi service having no internet connection issues and the tv being either unable to connect or having lost connection. All other devices in our home work fine on the wifi EXCEPT this tv we bought from this pawn shop. The fact that they weren't even open to discussing exchanging the tv is what really makes me upset. Don't sell me something, telling me it works, give me 48hours to test it out and tell me I can bring it back if there's a problem, then I get it home and it's not working and now all of a sudden there's nothing you can do about it. That's a bad business practice. Wouldn't be surprised if their other electronics are shotty and being passed off for "working fine". Store owner never entered the conversation either. I'll write a negative review about this place every single day if that stops people from buying here. Bad business practices.

What a great place. I have bought many items there over the years. They even ordered a piece of…read morejewelry that was made special for me. I purchased firearms there also. Firearms only go up in value if you buy them right, and at First Capital you can buy them right. :) :)

do not do business w these ppl. i went to sell a pair of earrings. he gave me a quote. i accepted…read more i went to my car to get my license, he then accused me of swapping then claiming they werent the same ones!!! he begin to approach me while yelling to get out his store. i felt extremely threatened n terrified. lets not mention confused. this place is extremely unprofessional and rude. liars n thieves!!!

I had the pleasure to meet the wonderful couple that owen's the business, they were very helpful…read morewith buying my gold and got a great price. They were very knowledgeable and walk me thru the whole process, I will return 100% .

Jim's Pawn & Jewelry is my go to place for used jewelry hands down! I can save a lot of money…read morebuying items there and get quality pieces that I just can't find where I live here in California. Jim and his staff exhibit excellent customer service and have a high attention to detail. They go above and beyond what other jewelers have done for me in the past. Their goal is to make you happy and they truly exceeded my expectations and answered all my questions and concerns. Please keep up the good work!!!

Highly recommend Jim's pawn and jewelry! We've been going there for years! Best quality and prices…read morein the Saint Louis area. Wonderful service.

They adjusted my watch size, removing a link and also replaced the battery at no charge. They…read morewanted to be helpful and build a relationship so provided these services for free, no pressure to buy any of the beautiful jewelry there. We'll be back when we're ready to buy.

I cannot say enough about how amazing these people are. I brought an engagement ring that my late…read morefather proposed to my mother with. I had them essentially redesign and add to the entire ring to give my partner what she wanted. I am proposing to her next weekend. The ring is beyond perfect. It's better than I had expected or even explained when we did my consultation. Thank you SO much to everyone at Vincents. You all have secured a life long customer within me and my family. Thank you so much.

The staff here is so wonderful. My husband came in and purchased a bracelet and charms for me for a…read morebirthday gift from all my kids. The bracelet was way too large and some of the charms didn't work out. I came in and dealt with three female staff members who were so friendly, patient and kind. They all greeted me. They worked with me to refund the items we returned and the process was so easy. Highly recommend this location and team.

This is a long one... My husband and I have been loyal customers to Hannoush for 6 years, my…read morehusband bought my wedding ring here, we've bought mother's day gifts, and anniversary gifts here. And never had a bad experience until now. I took my ring in to be cleaned Early July, I want to say July 6th or earlier, and the associate noticed that my band was getting thin so she offered to send it off to be fixed, no problem. I even told the associate that I wanted to get it back before my vacation in Mid August. She told me that the estimated date to come back was July 25th. Well the week of July 25th my husband gets a call that it will be a few days late. A few days later we got the same call, it'll be another few days. The next call we got was that it was potentially lost. We went into the store and they said that FedEx had lost the package containing my ring and other customer's jewelry, and that once FedEx deems the package lost we have a few options; 1) Take a pay out for the lost jewelry as we had the protection plan. 2) they would give us a ring of equal value to replace it. I asked what the steps would be the event my ring shows up. Alicia said that with the pay out we would just get our ring back. I specifically asked do we keep the pay out and she said YES. For the other option if my ring came back we would just swap back the ring they gave and the ring THEY lost. Based on those options and information and coming to terms with the loss of my engagement and wedding ring we decided to take the payout. I will say that Alicia was nice and did give me a $98 pandora ring to wear on my vacation. 2 ish weeks went by and we got the check in the mail, 2 days later I took it to the bank and deposited it. The next day my husband got a call from Alicia saying that the package showed up containing my ring and that we would have to pay back the pay out.. My husband reminded her that she told us that we would keep the payout and get our ring back and she said "I know that's what I said but this is what the owners are saying now". My husband then reached out to the manager next in command and they said they would speak with the owners. After about a week the Manager emailed my husband that the owners want the payout back before they will release MY ring to me... How is it that the day after i deposited their check the ring magically appears? Why won't the actual OWNERS talk to us about the situation instead of continuously having their associates speak for them? Why did they change their mind about the payout being returned? Why were we told one day that they need the pay out back for the insurance and then told another day that they are self insured? Nothing lines up with what they say and it is shady. They told us that this situation has never happened before, but i find it hard to believe that there is not some sort of protocol in place and they just handle things but the seat of their pants. The only upside to Hannoush is that the associates are always nice and respectful. Other than that shopping here could end up being a nightmare.

man, what an awesome experience! i went in to buy an engagement ring, knowing very little about…read morewhat i was doing. i had two sales associates help me, Mark and Veroniqua. both were there to listen and help me pick out the ring i had in mind. no pressure tactics at all, just showed me some rings and helped me with options. i had planned on spending the entire afternoon shopping around at different jewelers, but turns out i just had to go here! great prices, great selections, and with only two locations, St. Louis and Indianapolis, everything was unique! thanks again for making this experience fun and hassle free!

This store is amazing. They have so many beautiful selections. Evan and Tiffany took great care of…read moreus. Evan took his time showing us many different styles to narrow down what I really wanted and we walked out very happy.

I really enjoy going into this establishment, The owner is…read moreextremely cool and very informative especially on Firearms I've purchased a few off of him and they all appear to be almost new. The prices are very competitive compared to ALL of the pawn shops in the St.Louis Metro area, I'll be back to purchase many more in the near future

We wanted to transfer a line to an existing account and upgrade the iPhone at the same time. These…read moreguys were really good. They were patient and very helpful in deciding on which phone and plan to go with. Highly recommend.

!!!!!!!THIEVES!!!!!!! This family own franchise is full of…read moredisgusting scammers!! They ripped is off over $200 adding chargers, cases, double insurances that we didnt ask for. Ask at the end why our bill was so high. Ask the man to break it down and itemize it. Nothing but lies. Went back the next day after going over the reciept filled with items we not only didnt recieve but never asked for and this man did nothing but tried to cover his tracks. I have never in my life felt so ripped off. These people are 100% THEIVES!!!!