man, what an awesome experience! i went in to buy an engagement ring, knowing very little about what i was doing. i had two sales associates help me, Mark and Veroniqua. both were there to listen and help me pick out the ring i had in mind. no pressure tactics at all, just showed me some rings and helped me with options. i had planned on spending the entire afternoon shopping around at different jewelers, but turns out i just had to go here! great prices, great selections, and with only two locations, St. Louis and Indianapolis, everything was unique! thanks again for making this experience fun and hassle free! read more

This store is amazing. They have so many beautiful selections. Evan and Tiffany took great care of us. Evan took his time showing us many different styles to narrow down what I really wanted and we walked out very happy. read more

Diamonds Direct - Beautiful selection from Diamonds Direct. - Jewelry Near Me - Creve Coeur, Missouri

went there told the guy my budget which also matched my expectations he showed me a stone $17,00 over my budget never showed me anything else he was acting nervous like I was up to something I just wonder why , and then before I left he offered me something else that I couldn't see in store then asked me to leave a 500 dollar deposit to see it I might go back and try another salesperson maybe and when I got ready to leave the boss or whatever it is came out the back stood by the door with his blue suit on lookin like the guy from "Dispicable Me" and didn't acknowledge or say anything just a cold stare I just spent 20,000 up the street on matching pendants for me and my wife and they are fixing her ring now I'm a great customer to many establishments in the city and beyond people shouldn't carry themselves or business like that. I gave them a two for the two drinks . read more

Dealt with Julie and Matt. Excellent customer service. Friendly fast and efficient! Highly recommended Diamonds Direct!

Mark Medeiros helped us out as repeat diamond direct customers. My wife had her wedding band split that we had purchased from Diamonds direct. Without question they took the band and had it replaced within a few short hours. Shortly after we left all we could look at was how shiny and sparkly they made it look as well! Great work as always by the diamond direct family read more

I had high hopes for this place but was immediately disappointed in the lack of respect I received upon entry into the shop. I went in to get an item appraised and felt accused at the ownership of this item, was shamed at my "lack of knowledge" in getting an appraisal, and they hardly looked at the item and gave me a price that was not even a quarter of the previous appraisals I had received at other locations. Also, staff could use some training in basic customer service IMO. read more

Taylor Shy was great to work with. For men's rings, anywhere I looked everything was too bland so I had decided a while back I was going to have to have something custom made. I went to another large local jeweler first and they wouldn't make what I wanted. They said the design was too risky and they couldn't insure it. I said 'Great, I've got my own jewelry insurance so that's no problem' but they wouldn't do it. When I've got my mind made up and I want something there's no telling me no so I went to Diamonds Direct. I showed Taylor the drawings of what I wanted and he seemed excited to help make it. When he sent the drawings to the custom designers they too said it was a risky design but they still allowed me to have it made. We chose a diamond and then over the next few weeks we went through several revisions until the CAD image looked exactly like I had imagined it. They printed a wax 3D version for me to see and then they made the real thing. I couldn't be happier with the ring and my fiancé gets so many compliments on it. When it's time to pick out wedding bands next year I know exactly where we will be going. read more

Diamonds Direct - Jewelry Near Me - Creve Coeur, Missouri

So I ended up calling several places around saint Louis looking for a rare stone, Larry, here was the only one to not come up with one but three of them (this is a huge deal). So after I gave 6 other companies a chance.I bid over seas as well, he got it in and it was just as beautiful as I wanted. I'm really glad I gave them a second chance, I have now seen 2-3 pieces of jewelry I like in the display cases, but I'm a rabbit so I need more carrots. Lucky for me I found out I can custom order any diamond I want, and several of them to match, so anything you see you can have it made larger/smaller/shiner/or fancy!!! And I'm all about fancy. And in 4-6 months I'll post a picture, thank you diamonds direct read more

My fiancé and I had the absolute BEST experience with Gai at Diamonds Direct. She was patient, kind, knowledgeable, and so incredibly helpful throughout the process of choosing our wedding bands! I recommend Diamonds Direct (especially Gai!!), for anyone looking to feel special during the process of choosing their forever jewelry! read more

Above and beyond Kristine answered questions while on vacation:) Made to order engagement ring over the top craftsmanship:) we love it worth the trip read more

My boyfriend and I have been working with Spencer over the last few weeks to get my perfect engagement ring. He has been indescribably helpful. He made extra effort to show us a variety of loose diamonds to compare and was a good sport when we decided to go in the complete opposite direction of what I originally told him I wanted. He even helped us customize the perfect ring in the end. He really went above and beyond and we could not be happier with our experience. Distinctive Diamonds as a whole is a wonderful jewelry store. They have a huge selection and kind, welcoming employees. I actually walked in for the first time with a friend just to look and they made us feel like we were millionaires out shopping and not just two girls ogling rings. They offer you a beverage and bring you a chocolate when you walk in, which is pretty special. Through the whole experience, we never found anyone to be pushy or annoying; just helpful and knowledgable. As a cherry on top, their prices for diamonds are the best we have seen. I highly recommend this jewelry store. read more

I LOVE my new engagement ring. I was so excited to get it. My fiancé did say that they initially sent him the wrong custom order (not the stores fault) I guess because they said they sent the correct special order. Once I finally got the actual ring I was so excited but had a really hard time getting it to fit the way I wanted. I had so much help and patience from Noah and that made up for the time it took to get the correct ring. Great customer service read more

My fiance and I had a wonderful experience with Gai buying our wedding bands. She was kind, warm, and welcoming. She worked with us to be sure that we got EXACTLY what we wanted without paying a crazy amount. We would definitely give them our business again - and we live 2 hours away! read more

My fiancé bought my engagement ring here. I got sized back in June but when I went to put the ring on when he proposed, it didn't fit. We came today, on a busy Saturday, and the ring was sized just slightly off and my finger was resized. I was disappointed when it was going to be a few days, but Dee Dee in customer care went above and beyond and asked Guy if he could size it up just a little.. we got it back in just a few minutes! I'm so grateful and pleased with the service Dee Dee and Guy provided! I can't wait to come back and choose our wedding bands together. read more

Worst customer service experience. Walked in and no one greeted us. Multiple other couples walked in after us and were greeted right away. Ended up staying and waiting in the store for another hour just to see if someone would come up to us and no one did. The only positive about our experience was the security guard offering us a bottle a water. We will give our money to Shane co. read more

Bought my husband's ring here. Was never informed of any maintenance needed for the ring by the very experienced sales woman who was 60 minutes late to my scheduled appointment time. She tried to pass me off to someone else too show me other rings while waiting when she knew I was there ready to purchase what I'd picked at the last visit. 4 weeks later most of the antiquing had worn off. My husband takes the ring off anytime near water and does an office job. I called to speak to the DM with my concerns and left 2 messages that were never returned. Buy elsewhere. She just wanted a quick sale and there is no after sales support read more

This place is amazing! My husband and I didn't want to go to a chain store, and I had heard the commercials on the radio, and we figured why not. You walk in, and everyone is so welcoming! They offer you a beverage, and some chocolates, even if you are just looking, or waiting to get your ring looked at. We found the perfect ring, and they worked with my husband, who is military, to get an amazing price. We've gone back a couple of times for sizing, my issue, not theirs, and they have been great each time. One of the best things is they are not pushy! They don't look disappointed if you walk out without purchasing. That was what brought us back after our initial visit. We can't wait to go back for more jewelry. read more

My (now) fiance and I went into Distinctive Diamonds in St. Louis after shopping around at several places for a loose diamond for an engagement setting we had, and really loved our experience here. The prices and benefits offered at DD are by far the best we encountered (online or in person) of all the places we went to, and we did a LOT of research. The store itself is state of the art! They greet you at the door with refreshments and chocolates, and everyone is courteous and knowledgeable. You truly feel like it is a "shopping experience" rather than a cheesy sales pitch like other jewelry stores. Although I can't personally speak to the engagement settings offered at the store, I can say that they had a huge selection of styles and designers. Our jeweler, Brandon Long, was incredible to work with and very patient with us as we came to look at loose stones multiple times. Since this was a big decision to make, we appreciated that he listened to our every desire and concern regarding the perfect stone for us. And boy, did he deliver!! He gave us everything we imagined and more, and we could not be more pleased with the outcome. I get so many compliments on my engagement ring. I can't thank you enough, Brandon! You truly went above and beyond and know the importance of excellent customer service. If you're looking for amazing prices, great quality and a huge variety of stones, and excellent customer service, you can't get much better than Distinctive Diamonds! I highly recommend it to anyone searching for the perfect engagement ring (or other jewelry). read more

My boyfriend and I to diamonds direct after hearing their ad on the radio for an upcoming sale. We were looking at engagement rings so it was a little over at first but Gai took both myself and my boyfriend under her wing like a genuine mother and helped us pick out the perfect engagement ring and wedding band. She did not stop bringing out center stone options until we were both satisfied and patiently waited and offered suggestions on light and hand positions so I could choose between two very similar sets lol. She then helped us get the upcoming sale price early. My rings are so gorgeous and I can't wait til he proposes. Everyone including the manage were attentive to our needs getting us beer and champagne, as well as having blues playoff hockey on. It was an all around great experience! Go see Gai and get some great jewelry! read more

My fiancé and I went in to purchase a wedding ring. We just wanted to look around at different styles and designs. The sales team way incredibly pushy and way too sales focused. They need to take a step back and realize how the customer feels, and pressuring people into making a big purchase is not the way to go. We took our business to Shane Co. where we were treated like valued customers in a non pressure environment. read more

The service at Diamonds Direct was outstanding! They were very knowledgeable about their stock and jewelry in general. Unfortunately, their prices aren't as competitive as their advertisements lead on, so we left empty handed. Luckily, the salesman wasn't pushy and fully understood. He still even cleaned my rings for free! We appreciated being treated like valued customers even without purchasing anything. read more

I cannot say enough great things about my experience at Diamonds Direct! Sarah was so patient helping my boyfriend pick out my ring, over multiple visits. Then, she had to help me make some adjustments to make the setting work for my job in the medical field. I never felt rushed or like I was an inconvenience... she was so patient, knowledgeable and supportive to whatever I wanted and needed! Guy and Dee Dee were also great for the adjustment process! Highly recommend! Ask for Sarah! read more

Honestly, everytime I step foot in this store I am pleased. Jason purchased my engagement ring here. The first time we came in, we were helped immediatly, offered champagne and/or beer, soda, etc. The staff was so friendly and helpful. They understood we had a budget and needed to stick to it. When Jason proposed with this most gorgeous ring I was stunned how beautiful and sparkly it was. I've stopped in a few times since to have it cleaned and checked up on, and the experience has been equally stellar. I would recommend them to anyone. Even though they sell big designer names, fancy rings, and other super expensive items; there is truly something for every budget here. Today I was helped by Larry (while waiting for my cleaning to be completed), we looked at wedding bands and he was awesome; kind and knowledge. I'm looking forward to making our next purchase here and continuing our business with this company. read more

I've had the most wonderful experience with this company. Brandon was absolutely amazing and patient with us. We had gone to shane co down the street and we had already put money down on a ring that was about 95% what we wanted. We stopped in and showed him what we wanted and he got to work with his design team working on each change that I asked for him to improve on. He never once made me feel like I was a burden or annoying him. He ordered different stones in to try and make my dream ring a reality. We finally agreed on a stone and went back to shane co to see if they wanted to try and counter offer. When we went back to shane co they did not put up any fight and just gave our money back without even trying. Long story short, Brandon made our ring experience so easy. We will be back for all of our future purchases. Thank you Brandon! Can't wait to come back and work with you again. read more

My fiancé purchased my engagement ring here. I went in to get my ring cleaned and meet the wonderful woman who helped him design it. When I walked in I was greeted and offered a beverage. They took my ring and brought it back to clean it. I met Julie and thanked her for helping my fiancé buy me the most perfect ring ever. Then I was given water and chocolate while I waited. My ring looks like it did the night he proposed! The staff is absolutely wonderful and they make you feel extra special. I am extremely happy he went here to buy my ring because they really seem to care about what you want. Can't wait to get his! read more

Awesome customer service. Treated me with kindness and respect. Took care and time to make sure the ring I got was perfect. (and I didn't spend very much money) Store is beautiful. Lots of selection. Helped me design. I talked about my ideas and then the sales person drew it out...brought over two other DD people for their input and help/ideas. Showed me numerous choices. Cleaned the rings I was wearing. Promised the ring at a certain date and then I needed it earlier. They made it happen and I got my ring even earlier than promised. The general manager, Georgena, even called in and made sure everything was right and ready for me on her day off. Can't say enough good things for this new company. Check them out. Centrally located on Olive just east of HWY 270. read more

Their customer service is excellent. Great environment. They fixed my diamond ring and my bracelet. Fast turn around. Price was the best of 3 places I checked. read more

EDIT: Upgrading from 3 to 4 stars. I stand by everything I wrote below but I will add that I ended up purchasing from here and I feel I got a great deal. What brought me back to this place was my salesman kept saying "we will not be undersold by anyone in the country, even online". So I decided to call their bluff, and lo and behold they were not bluffing. I found the ring I wanted on JamesAllen.com and made DD give me an even better ring and setting for the same price, they even offset the price to account for the fact that I don't have to pay sales tax on JamesAllen.com (after some haggling with the manager, but I enjoy that stuff). The only thing that was a bit sketchy was how they over-sell their free warranty but never tell you what you have to do to keep the warranty in-tact. In fact, I had to learn from a competing jeweler (that doesn't offer a warranty) that I had to bring the ring in every six months for inspections for the warranty to be active. I understand that this may be industry standard but even when I picked my damn ring up they didn't tell me I had to do this (although it was in the paper work handed to me). Another friend bought from here and I was the one who told him about the strings attached to the warranty and he was mad they didn't tell him either. Again, I know it's fairly standard practice to bring the ring in, but please realize that your average customer is buying the first piece of expensive jewelery he/she has ever purchased and doesn't necessarily know about warranty inspections. First Review below: ----------------------------------------------------------------------------------------------------------- Came here to look at engagement rings and if I do end up purchasing my ring here I will update my review but I wanted to jot down some notes about this place while they are fresh in my head. They've been in St. Louis since Thanksgiving 2015 and have been advertising themselves as "bringing Diamond price relief to St. Louis".. more on that in a bit. The good: They have a very large selection of bands out on the floor, most of which have CZ's in them (for display purposes) so I recommend coming here if you want to see a lot of different styles if you are not sure what you want. Our salesperson was helpful, not pushy at all. You might have to wait a while to get a sales person but you can spend that time just looking at their huge selection of inventory on display. The important to know: This business's "value proposition" to its customers is that they will not be undersold. Which is strange because the way they explained their pricing to me actually has me thinking they are one of the most expensive stores in St. Louis as far as loose diamonds are concerned. When I walked into a private office with the salesperson they basically said this: "The industry standard for wholesale pricing of diamonds is based on the Rapaport price sheets, published weekly. Most places charge 20-40% over Rap prices to their customers since they buy them at Rap prices, we charge about 15-20% less than those prices to our customers since our president owns the source". It took me a few days of shopping around and reading about Rap pricing to realize this is complete crap. No jewelry store anywhere is paying anything close to those Rapaport prices to buy diamonds. If you don't know what Rapaport prices are, it's basically a private company that issues a weekly chart of prices of loose diamonds in every color/clarity combo. The prices are simply a benchmark - they are not realistic of what anyone actually pays or even charges for diamonds. No one should ever convince you that a commodity (even diamonds) have some sort of standard price. If you really want to shop around and learn what kind of markup places have on loose diamonds, pick a combo of the 4C's and ask around for pricing. Every other jeweler I went to in St. Louis quoted me at LEAST 40% under Rap prices for diamonds, which is way under Distinctive. Now in the interest of full disclosure since I'm not currently negotiating ring prices with them , it is possible that they might go down under what they quoted me but if they are starting with basically what amounts to a lie about how diamonds are bought by jewelers then it doesn't give me much hope. I hope they respond to my review, I'm genuinely curious as to what they say. read more

We had a vision and DD brought it to life. We had our engagement and wedding ring custom made (not that they didn't have a huge selection to begin with) but we wanted to craft our own. The results were STUNNING, AMAZING, GORGEOUS, and PERFECT! Georgena worked with us every step of the way (extremely patient and genuinely cares) pen and paper sketching, CAD drawings, molds, to perfection of the finished product. One of our diamonds even had a small flaw in it and she brought it to OUR attention and let us know that she was sending it back to the manufacturer to get it switched out. She did and they fixed it. Customer service is out of this world (everyone is trained very well) and the "treats" when you arrive are a special touch. The store is impeccably clean and designed very well. I also had several of my designer pieces (John Hardy) repaired and again, flawless execution. If you are truly looking for a great, long term jeweler....look no further, this is the place. AND trust me, both my fiancé and myself are very hard to please (exceptionally high standards) and he concurs 100% with this opinion!! read more

I have made several purchases at your store and Julie Horvath has helped me on every purchase. When working with her the store deserves a five star rating. She is a wonderful salesperson. Every time I have visited Distinctive Diamonds Julie has made me feel like I have had deep pockets but when really I was working on a budget. Unfortunately, last time I was in I was advised that Julie is no longer with the company. I was not pleased with other sales associates as I was when working with Julie Horvath. Currently I believe that with my last experience I would give a three star rating. Therefore, I will no longer shop at Distinctive Diamonds. read more