Brought in my son's tablet that had a cracked screen. They ordered the part that was needed and…read morewere able to fix the tablet for further use! Price was fantastic and turn around was exceptional

Do NOT under any circumstances take your phone here for repair. Took an iPhone here that had a…read morecracked screen. Literally two months later the screen went black and wouldn't show any signs of life. After taking it to Apple for inspection, they told me this store damaged the inside while repairing the screen. I took it back to the store and they tried to charge me again to repair what they damaged. If you have an iPhone, DO NOT TAKE IT HERE.

I rarely leave negative reviews, but I feel obligated to warn others about my experience…read more On March 28th at 9:00 a.m., right when the store opened, I went in to upgrade my grandfather's phone because it had been lost at the hospital after his surgery. His previous phone was completely paid off, so all I needed was a simple upgrade on his line. The associate working that morning was friendly, but I made my instructions very clear. I told her exactly which phone my grandfather wanted. She asked if I wanted insurance, and I specifically said no because this was the first time he had ever lost a phone. She also offered to lower my bill, and I told her not to make any changes to my account. I explained that my husband handles our AT&T account because it's under his military account, and I'm only an authorized user. I specifically asked her not to touch anything other than upgrading my grandfather's line. The transaction appeared to go smoothly, and I left the store. The following month, our bill was slightly different, but I assumed it was due to prorated charges from financing the new phone. Then, in May, our bill changed again. When we reviewed our account, we discovered that the associate had made unauthorized changes. She had: * Removed three Next Up programs from three completely different lines on our account without our knowledge or permission. * Added AT&T Home Protection for $25 per month, something we never requested. * Added insurance to my grandfather's line for $20 per month, even though I had clearly declined it in the store. I later attempted to upgrade those three lines, only to find out the Next Up programs had been canceled. AT&T was able to show me that those changes had been made during my visit to the store. I returned to the store and spoke with a man who told me he had recently transferred there from another location. He informed me that the previous store manager and employees had been fired for doing things like this to inflate their sales numbers. He asked me to text all of the account information to his AT&T work phone so he could forward everything to the district manager. I sent him everything he requested. A week later, he told me the district manager was working on it and that someone would contact me the next day. Two more weeks passed with no response. I followed up again on July 13, and I still have not received any reply. Because of these unauthorized changes, I'm now out the money I paid for the Next Up program over the past year, and I can no longer upgrade those phones as planned without paying them off first. No one from this store has taken responsibility or offered a resolution. I contacted AT&T Corporate, but because this location is an authorized retailer, I was told I have to work directly with the store--which has completely ignored me. Be extremely careful if you visit this location. Double-check every change made to your account before you leave and continue reviewing your bills afterward. My experience has been incredibly frustrating, and I would not trust this store with my account again. I will also be posting screenshots of my text conversations with the individual who claimed he would help resolve this issue so others can see how this was handled.

I would absolutely never patronize this store again. First, its an authorized ATT Store not a…read morecorporate store. ATT Corporate stores have more integrity and transparency. I had to learn the hard way. Absolutely and totally untrustworthy. Find a ATT Corporate store.

Let me tell you about my latest ATT Store adventure!…read more Have read alot of reviews lately, only to find 1star ratings and for a lot of those reasons guided to online or overseas contracted customer care, and i agree, NOT worth the time spent with these AI operators or the so called "live language barriers we are challenged with.. :( just HORRIBLE. My family also has ATT products as I have been a long-standing customer as well. Recently, I went into a Corporate Store with no luck in my mind to resolve any of my issues regarding prior or current services from a local state move. BUT TODAY.... i have had ALL of my issues resolved! Just having the patience to speak to someone locally and having them actually listen to your situation makes the difference, just give the right ATT person/sales person a chance. Time will tell over the next few weeks for some of my issues made in plain view with a wonderful ATT Agent (and manager) help from the Fairview Heights StoreI I'm hoping this review gets posted so they may even see it. Long story short, consumers like me, PLEASE don't give up hope to resolve your issues at hand, just DONT CALL ATT Support, Instead, a lot of your answers will and must go through the ATT COPORATE STORES in your towns as I have experienced over the past few weeks and months. CORPORATE STORES have much more power than regular stores, just saying from past experience such as today. If you give those corporate stores a chance, ANYTHING'S POSSIBLE, I must say..! Was for me with most of my issues, just need patience and the right way to go! I hope this helps someone locally or in your area get a better handle on your ATT service! GOOD LUCK COMSUMERS! A frustrated but satisfied customer at last!

Store charges me $700 in taxes and fees for the new iPhone iPad Apple Watch "deal". Clerk in store…read moredoesn't say the first bill was going to be $500. Now I can't go back either because I've paid my phone off and traded in. Terribly deceptive sales and advertising on both this stores and the ATT company's part.

Great service. I busted my iphone screen, called them up and was told come on in, got it replaced…read morein an hour and 15 minutes, and on was my way. Price was good, what more can you ask?

From the owner: Phone Pandora home of the LOWEST price guarantee! We are a locally owned business that has 7…read morelocations in the area. We specialize in phone repair, computer repair (mac and pc) and we are phone mobile accessory warehouse. We can get you in and out with your repair in less than 20 minutes. We also offer a no hassle 90 warranty with your repair and with our accessory selection you will find the accessory you want for your phone. We have more selection than all our competitors because we are warehouse as well. We always have the part you need in stock and we offer the best price and will beat any competitors pricing. Book online and check out our pricing.

I went in to switch to Cricket knowing there was a discount for switching companies. When checking…read moreme out the price was double and she proceeded to tell me how the taxes here are crazy high. She showed me the screen and the discount wasn't applied for switching. She took 4 phone calls and helped two others and asked me to wait. She finally got a hold of her manager and they still couldn't resolve the problem. Terrible customer service plus employees left alone at the store without knowledge of basic services - try a different location if you have yo go in.

The new Manager there Loren did an amazing job. She saved me money and got me a new phone as well…read more Very friendly and knowledgeable. Love this place!

Went in here several months ago with a cracked screen. They fixed it same day. They even offered…read moreadvice on future phone purchases.

From the owner: Phone Pandora serving the community for 18 years offers a wide range of wireless services…read more Specializing in mobile cellular phone and tablet repair our experienced technicians can fix your phone or tablet in under 20 minutes in most cases. Phone Pandora is a MetroPCS agent as well and offers the full line of Metro PCS products and services. We offer Apple and android products and carry over 40 handsets in any one of our seven locations.

This store is closed.online says it's open. Waste my time…read more If this store is close take this website down so no body gets confused I came all the way other side.

Terrible customer service. The manager is rude, they all barely speak fluent English so sometimes…read moreit's hard to understand what they are saying. They give you the wrong information constantly. They are cold when you come in the store. I bought an iPhone 6 from here and it constantly and consistently had issues. They didn't want to take it back and they wanted me to pay for a SIM card. I was also told I had a full warranty from Apple. Nope Apple told me had to pay to fix this bad phone I purchased. I've asked to speak to the owner to know avail. I would steer clear of Boost and this store.