I used to be a big advocate for i3 Broadband, but over the past year their customer service seems…read moreto have declined significantly. Today my internet has been down all day. I've spent over two hours waiting on the online chat without reaching anyone. I also requested a callback more than five hours ago and still haven't received one. Outages happen--I understand that. What's disappointing is the complete lack of communication and inability to reach anyone for an update. I genuinely hope i3 can improve its customer support because this isn't the level of service I've come to expect from them And honestly it's the reason I left Charter.

Took a few adjustments and while the lawn workers kept cutting the cable b4 burial, personnel from…read morei3 responded each time with professional demeanor and attitude.

HORRIBLE INTERNET!!! Slow internet speed, loses connection constantly and even after being a loyal…read moremember for over 5 years, they still jack up my monthly cost every 6 months. Called to cancel service and was given the run around. Transferred several times. Customer Service Rep named Sara wouldn't even let me speak...she continued reading through her script and then stuck me on hold for an additional 10 mins. DON'T USE THEM!!! GO WITH CHARTER COMMUNICATIONS!!!!

From the owner: CenturyLink offers a complete suite of broadband communication and entertainment services for…read morebusiness and residential customers. Residential services include reliable local and long distance home phone service, high-speed Internet including Wi-Fi, and satellite TV from DIRECTV - all on one monthly bill. For businesses, CenturyLink has a comprehensive range of flexible and integrated telecom and data communication services designed to help home offices, small businesses, medium sized businesses and enterprise business clients be more productive and communicate with their customers. Telecom solutions include local phone service and equipment, data services, long distance phone plans, Business-Class High-Speed Internet (DSL), mobile phone plans, satellite TV from DIRECTV, high capacity data network services, voice and data communication equipment and Managed Network Services (MNS). CenturyLink, the result of the merger of CenturyTel and EMBARQ, brings together two outstanding companies to create an industry-leading communications and entertainment organization. We operate in 33 states, with more than seven million access lines and more than two million broadband customers. CenturyLink believes that by focusing on the communities the company serves and by employing common sense and practical ingenuity, it is able to provide customers with a committed partner, dedicated customer service and innovative products for work and home.

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

We have been with AT&T off and on for 50 years. We put up with AT&T for quite a while because…read morethere was no other reliable company, but then they began charging us more than we could afford. We dropped AT&T, and switched to Verizon until they charged us an extra fee for a business call. We dropped Verizon and moved to T-Mobile for our cell phones and internet. Because our son is High Functioning Autistic and the internet was unreliable, we switched from T-Mobile to AT&T internet at $80 a month. Shortly there after we switched our cell phones from T-Mobile to Tello because T-Mobile began dropping the senior rates that we had been paying. We have been with AT&T for internet since June of 2025 at $80 a month. We had been Enrolled in Auto pay through our bank account, but then our bank warned us that AT&T's method of collecting from the bank account was not safe or fair. In August of 2026 we switched to auto pay via Debit card/credit card. AT&T did not like that so they raised out rate to $85 a month. I tried to fight it with no results because the people we have to speak to are just minor employees who have no power to help. No in September, 2026 AT&T increased our bill again to $90 a month for the same reason-we will not pay with our bank account. While the internet is great, the cost is a scam to just put more money into the pockets of the owners. I have searched other internet providers, and Verizon, T-Mobile, and Xfinity all have similarly bad reviews due to scam billing. We are very happy with Tello for our phones at a low coast, but we really want a honest, reliable, reasonable cost internet company.

Im so glad I drove to the Spectrum in St. Charles off Zumbel the Customer service was the best the…read morelady who helped us was so nice and helped me with my Mom who was using a walker I had gone to the one on the rock road It was horrible and would rather drive

Went to this location to drop off their spectrum equipment and cancel services and they told me I…read morehad to do that online? so you're a spectrum store but you can cancel my service but you could start it if I wanted new service?? Lazy staff and then the guy wants to run after me after I said as much....if you want Internet service I'd suggest Starlink...

Unfortunately, my experience with charter spectrum has me leaning towards the negative as the…read moreservice just isn't as great as charter themselves, say they are. For one, the low pricing seems to be more of a way to reel you in and then they jack up the bill & give you stuff you don't want without you knowing until you see your bill. Then there's the service which disconnects pretty regularly, leaving you to wait until it reconnects. To be honest, the only reason we keep them is because our phones are through them as well an we just don't need the hassle of getting new ones. Hopefully, their service improves but for now, this review stands as testament to our experience with them.

This company is sooo freaking frustrating. We spend a small fortune monthly to have TV and…read moreInternet. When I record a show, the recording timing on the Spectrum system cuts off the last 2 minutes of EVERY show. We had a really nice technician come to our home and fix the old refurbished box of equipment that they use. We pay full price and we get used/refurbished equipment. The DVR is out of sinc for the show times that are on the channels. They don't want to fix this issue for whatever reason. Why can't they get the shows sinced up to work with the recording of the the DVR?????? Spectrum get your SH*T together and FIX THIS ISSUE.....Sick of paying for a SH*TTY service.

They did great on my PS5 HDMI repair. Prompt service. Fair price. Totally fixed. Thanks!!read more

I travel a lot and I had hundreds of contacts for people I've met while on the road for business…read more When my motherboard crashed on my phone I began to panic. After speaking with AT&T and several cell phone repair places I had accepted the fact that I was never going to be able to replace them. I decided to try one more place and when I got to C & C Repair Ramez was able to help me restore all of my contacts. I would strongly recommend C & C repair for any and all of your cell phone and computer repair needs! Jim

I have worked in IT for almost 30 years and can say that Gateway Fiber is the best of the best. I…read morehave had their service for about 3.5 years now and have had zero issues. GREAT company and customer service!

These guys are amazing! Super easy install and excellent customer response. Highly recommend them…read moreto anyone looking to get away from Spectrum