Cell phone purchase is always a personal thing. You or either a fan or not of such carriers…read more Personally for me, I have always had great services with AT&T. Through my global travels AT&T does rule. This location has a great staff and knowledge on all the selection of new phones and trends. If you are looking to upgrade or make a change in your service...stop by and give them a try.

I had a situation where I thought my phone was stolen. I didn't have access to find my I phone. I…read moredid what I thought I was supposed to. I went to my phone provider to seek assistance. I was met with an incredibly indifferent woman who just pointed me to an iPad and said that's all I can do for you in An incredibly dismissive attitude. I was breaking out into hives because my phone was stolen and I was so upset. I still maintained a professional manner and kept my cool. I figured it out on my own. They were incredibly terrible to me. I have been a customer of this company since I was 16 years old. I am now almost 40. I WILL BE CHANGING PROVIDERS JUST BECAUSE OF HER AND THIS LOCATION. I have been very satisfied with the company this whole time but because of HER and THIS store I will no longer be helping them to get a paycheck by partnering with this company.

I made an appointment for 6:30 pm on10-13-25. I arrived at 6:25 pm and I was checked in and asked…read moreto wait. At 6:57 pm my husband asked how much longer it would be, the employee said she didn't know. My husband told her we had an appointment to which she responded "I know, but these people came in before you got here." My husband asked what the purpose of an appointment was if they took walk in customers knowing they have appointments. She started to get rude so we walked out. I would not consider this customer service at all.

It's sad as an AT&T customer for 20years or more... that I cant come into a corporate owned store…read moreand buy a phone at retail price, with cash. Though that has never been a problem in the past. If they cant turn the screws on you for a new subscription (read... if they aren't getting commission or whatever word they use that accomplishes the same thing) then they won't sell you a phone. Imagine that?! A phone company that I am a customer of WILL NOT SELL A PHONE TO ME! Heaven forbid someone doesn't want to make payments on a phone. They literally recommended going to Best Buy... the smug salesman. The manager at this location took care of me without issue in the past. II was considering changing recently... as even with my corporate discount AT&T is more expensive than alternates! Sad state that this is how loyal customers are treated.

The lady was nice and efficient on fixing my iPhone 13. She had to do a soft reset…read more I was told that I had an air bubble under my screen protector by another place- but this lady knew it was a software problem. I had begun to hate the AT&T company for charging higher and higher rates for just 4G service while stating 5g... like Sprint did with 3g-4g However, this lady was nice and efficient fixing my problem... What is going on with Apple that froze my iPhone?

This carrier has everything that you may want in a cellular phone . Not only is it reasonably…read morepriced, but they also have the best service.

This review is based on my experience with this att store today…read more I came in to see if I could get some help with an IPhone I bought a few months ago that was having an issue with charging. The young lady who I believe was the store manager was friendly, figured out the issue and took care of the problem. All in all a very good experience.

Came in to get 2 apple watches and new iphones. Waited over 2 hours and even the rude and…read moredistracted manager (samantha) could not get us set up. So- we said cancel and had to wait ANOTHER hour to get the new lines removed. So- no more apple, good thing our contract is up with Att. We are done !

Excellent customer service. Larry aka Manager, provided us with friendly and personalized service…read more We were sent here by another AT&T store, because they did not have the phone we wanted. The other store (Brentwood) called and had them hold the phone (only a three left) and we were told to ask for Larry when we arrived. When we entered, we were greeted by another associate and when we said, we were told to ask for Larry, he spoke up from helping another customer and told us to take a seat at a desk. When he finished with the other customer, he quickly came to our aid. We explained how we wanted to do an exchange within the 14 days allowed. He understood and actually agreed with our decision and choice of new phone. He processed the exchange in a professional manner and his witty banter made us at ease and even gave us a few laughs. Listening to other reps working with their customers, they all impressed me with their style of selling and assisting the customer. This store is off the beaten path, so the store traffic wasn't that heavy. The store itself was clean and well organized, making it easy to shop. If you're in West County and need a AT&T store, I'd recommend this one.

The sales associate that greeted me was friendly and the store was clean. When we sat down for our…read moreappointment, the associate that helped us was unpleasant, and his appearance looked unprofessional. His hair was pulled back in a dirty ponytail, and he just looked really sloppy. I have zero problem with the fact that they couldn't offer us any deals, I understand that's outside of his control. The reason for the one star is that he was very unfriendly and looked annoyed at the fact that we were there. Very happy with AT&T in general and normally have amazing customer service experiences, the one associate just fell short.

I visited the Ellisville store on 9/3/22 and that visit set off a series of events that did not get…read morefully resolved until 9/28/22. 9/3/22 Visited the store to order a new iPhone 14 and update our current rate plan. It's a business account we have 5 lines on. I was kept there an hour and 15 minutes. I left with a new plan, an order for the new phone, and a sim card for a 6th line they talked me into signing up for in order to "save money." They were going to use the 6th line to add a Hotspot to my phone which they could not do at the moment to my iPhone X. I was told to bring the sim and new phone into the store and they'd put it in then. No one has you review anything or gives you any paperwork. When I got home and read the email I saw I was sold a 128 GB phone instead of the 256 GB I asked for. 9/4/22 Spent countless hours on phone with customer care. Paid a visit to Chesterfield At+t store. Called Ellisville and explained the situation and was told by original employee to come in and he could fix the problem. No one was able to cancel this order. I had to wait until the following Friday and have the incorrect phone delivered and then return it. 9/9/22 Incorrect phone arrived and I returned it immediately. Spent another hour on the phone with customer care to explain why I was returning a phone I received 5 minutes ago and then even longer ordering the correct phone to be told I cannot order a new phone right now because my line has already been upgraded to the incorrect phone. 9/22/22 The incorrect phone still had not reached its final destination but I called customer care anyway and spoke to a lovely woman in the US that was able to bypass the system and order me the correct phone. 9/27/22 Received the correct phone and activated it. 9/28/22 Decided to visit the At+t store in Des Peres to deal with the sim card and the hotspot. Since Ellisville did such a terrible job on everything else I said I was told this 6th line was saving me money. Is that true? He said if it's not something you'll use it will save you $25 per month to cancel it. So there you have it. Ellisville sold me the wrong phone, oversold me on service I didn't want or need, and set me on a path where it took me 25 days to get a new cell phone and spend countless hours of my time to do so. I would not return.

I went to the AT&T Ellisville store with a cell phone issue. As I walked into the store, a…read morerepresentative immediately greeted me and said they would be with me in just a minute. Zach called me over, right after that, to help with a screen issue. He made me feel totally comfortable, didn't talk down to me, he just began trouble shootiing. Moments later he resolved the issue. I couldn't have asked for a better outcome. I fully went into the store expecting to buy a new phone, but instead he worked to resolve the issue. He could have made a sale on a new phone, but he took the time to troubleshoot and figure out what was causing my issue and provided a workaround. Thx so much, Zach

Went in to ask a couple questions and possibly buy two new iPhones. The dark haired man working…read morethere (we were the only customers in the store) was not at all helpful and told us that if we have questions about the phones we should go to the Apple store!!!! Wont be back there!!!!

Avoid this location at all costs. I had a really bad experience with their reps. I left my phone…read moreon the bumper of my truck, which was totally my fault. I used Life 360 to locate the last time it was pinged which was in the median of the interstate. I spend 40 minutes looking for my sim card which was terrifying as trucks were flying by going 70+ MPH honking at me. I was able to locate my case and my screen protector but never found my Sim card. I then headed straight to the AT&T, which was the worst decision of my life. I still had 10 payments on my old phone and the rep told me that I couldn't buy out my old phone, to be eligible for the upgrade discounts. I asked several times why I couldn't, but he made up some non-sense. I was pretty frazzled and wasn't thinking straight knowing that I was only going to be able to recover some of my data. The rep told me that the best thing for me to do was to add a new line so I wouldn't have to pay $600+ due to my cell phone credits I received when I traded in my old phone. I finally broke down and let him add a line to the account which was against my better judgement. I left the store feeling like I got hosed. I used my new phone to lookup some information on my account and found that I just needed to pay $335 to be eligible for the new phone discounts. I then called AT&T customer service who also informed me that I had insurance on one of the phones on my family plan which made me eligible to file a claim. The customer service rep told me to cancel the line, I needed to return the phone, and have the rep cancel the line he just added. I went back in and returned the phone and the rep refused to cancel the line he just forced me to purchase. I then called customer service again and they told me that they couldn't cancel a line over the phone. Now I have no phone, and an extra line that I didn't want or need. Please join me in boycotting this location so that this doesn't happen to anyone again.

Horrible customer service took 2 and a half hours to get seen and still wasn't able to helpread more

Not one to usually write a bad review but I feel it necessary to my community to warn others. Today…read moreI bought a phone from this store while the employees were friendly they were not very knowledgeable. I bought the phone and they were going to wipe my old phone for a trade in this process took over an hour and half and never was completed. I get in my car excited with my new phone, plug it in to charge and it won't charge. The battery went from 51 to 1 percent and the phone was acting funny. I went into the store to see what was going on and the associate basically told me they couldn't help me, then called what I assume the manager named bridgette and she as well was unhelpful, at least the original associate was friendly unlike bridgette. I left the store and went to the cave springs store in tears. The gentleman who helped was kind and informative. They helped solve the problem and set me up with my original phone and told me the proper steps to get my new one fixed. I called Apple and was told I was sold a phone that had non Apple parts in it, and the whole situation seemed super shady. I now will have to send my brand new phone, that doesn't work, to Apple and wait for them to send me a completely new one. Luckily Apple has senior advisors looking into this matter to see why I was sold a phone that wasn't legitimate. Just wanted to caution anyone thinking of buying a phone from this location to just head a few miles up the street to the cave springs location so they do not have to deal with the nonsense I dealt with today

I went to get a new phone last week. There was only one person working there and he was helping…read moreanother customer. I signed in and waited. He helped the other person for a while and was chatting with him. It was finally my turn. While he was helping me, he helped a few other customers who came in. He would stop helping me and answer their questions and look up info for them. The entire time I was there he kept saying how swamped he was. Apparently only three people work at this location and the manager had the day off and the other person was in Vegas getting married. I mentioned that perhaps they could have had someone from another store help out. He explained that he "doesn't play well with others" and since they receive commission, he didn't want to share with anyone. I eventually had my new phone and was ready to go. He had me take my old phone with me so I could make sure everything was okay and said that I should turn it in within 30 days. I go back a week later. Again, there's only one person working. And it's him. He's helping someone and there is one other person waiting. I walk in and he says he's swamped and I should sign in and he'll get to me whenever he can. I explain I'm there to just drop off this phone. He says it wouldn't be fair to the other customers to help me even though it will take basically no time at all. Yet somehow it was fair to help other people while I was trying to buy a phone. He also said I could return it to another location. If he had mentioned that the first time, I would not have gone back there. He also put a screen on my phone and it has bubbles in it. He said they would eventually work their way out, but I didn't believe it, and they're still there. He was going to replace the screen for me if the bubbles were still there, but of course, he was too swamped. There is absolutely no chance I'll go back there. And I'll tell my friends.

Absolutely horrible. Th tattooed employee was rude and condescending vi will never go back to this…read morestore!!!!!

If I could give a 0 I would. 2 sales people standing around talking about their weekend while we…read morewait 15 minutes. No other customers waiting. Manager finally says "she's staring at us, you better go ahead". Jed finally came over - we left. I'd never buy a phone at this location. Went home and ordered on line. Jed needs a new job, as does the manager.

Do not go to this store the staff is clueless and lazy spent 1.5 hours in the store to get a tablet…read morewith only 3 customers in the store