I hate doing phone upgrades because it takes so long and there's always a line. But this is a…read moreshout-out to Keonna (sp?) at the Cave Springs T-Mobile. I've been a T-Mobile customer for about 23 years and she found me a better plan, explained all my options, and was super patient. THEN I accidentally deleted everything from my iPhone while trying to turn "Find My" off. Like, I factory reset my phone!!! And she was like, "it's ok, we're going to figure it out." Ultimately, she got everything back, got me a phone upgrade, and got me hooked up with a good phone plan, all with a smile. It was very impressive!!

We went to this location for the 2nd time trying to get a problem with the phone fixed. The first…read moretime they poked around in it for a few minutes, which did nothing. Came back last evening 11/19/24 to try again. Both agents were busy so we sat at the table for 20 minutes waiting. Then a guy walks in the door and gets immediate service!!!! Hello! No one greeted us. No one asked to serve us. We were disgusted and left. Then to add insult to injury, both T-Mobile agents and both customers thought it was funny!!

The 20 year olds totally f&*&*&d up my order for new phone and line. Never got a bill but then got…read moredunned on line. Went in the place for an hour, they admitted it was their fault and I was being charged way too much, but BUT they could not/would not fix it. Imbeciles. An hour then on line with robot got NOWHERE. Phone call said, after 45 minutes waiting, that they wouldn't talk to me even though i had the ph number and account number and email address, etc. without some special code. TOTAL BS from the whole T-M bunch, but especially the Chesterfield store. AVOID it and T-M. I am going back to Verizon and T-M can pound sand, the idiots.

Thomas E., store manager, was extremely knowledgeable and immensely helpful assisting me with phone…read moreline status changes and walking me through other phone needs. Thomas was super friendly and went above and beyond. He is an asset to the store and company.

This store refused to accept our phone for a warranty exchange because it would not turn on despite…read morehaving the replacement phone shipped to them from T Mobile and being called by a supervisor in the warranty department saying it wasn't necessary for the phone to turn on for a warranty exchange to happen. In short, This store is extremely uncooperative and unhelpful when issues arise. They like to take your money though!

Chase, a male employee on duty ( Saturday, Aug 9th, 1:30 pm)…read morewas playing a computer game and seemed irritated that I needed help to restore one phone setting. Without looking at my phone settings, he informed me that my phone was "trashed" and he could sell me a new one. I went to the T-Mobile store in neighboring O'Fallon. The employees were professional, ethical and fixed my phone setting in 2 minutes! Snarky, lazy Chase is blatantly only interested in commissions. UPDATE: I called the St Charles store manager the next day, he hung up on me! Is he complicit in scamming customers, too? I will continue to escalate this egregious issue until this store's business practices are deeply investigated. Just wondering what corruption they are hiding.

This store only cares about money and will completely rip you off & lie to you. I do not recommend…read morethis location ever. Go through the app & choose another location that won't trick you into losing your grandfathered plan. You've been reported to customer care ya jerks

Wentzville T-Mobile store is the worst service I've ever received from any TMobile store. Went in…read moreto see why apps were buffering. maybe trade in phones there slick talking sale person put us in another plan that was almost twice the price didnt find this out till a few days later. they lied about almost everything. We were Leary so we went to a corporate store they had to redo everything. Katherine at the Warrenton store is GREAT. spent a couple hours fixing the Wentzville stores screw ups. The Wentzville store is a joke and they'll tell you anything to get a sale stay away save your self a lot of trouble and just stay away

They over billed me by over $1000. They agree they over billed me and say they will refund me …read more This has. Been going on since September and they never refunded me . I call ever two weeks and they apologize every time and say they will take care of it! But they have my money and I see no way of getting it back

Gabe R helped me upgrade to a new iPhone. He's very professional, knowledgeable, friendly, patient…read moreand great attitude! So happy to have had Gabe help me that day! Thank you Gabe for the outstanding service!

Luck, the manager, is one of the most unhelpful, rudest T-Mobile reps I have ever spoken with in…read moremy 25 years of having Sprint/T-Mobile It is unfortunate that one Representative can cause his company to lose a customer after 25 years of customer loyalty. Lucky you should quit before you cost T-Mobile any more customers. Good rep should stand while waiting on a customer, so you can look each other in eye

This t-mobile now has new staffing and ready to serve each and everyone with most respect and…read moreknowledge we all so carrier New reps New Managers and Inventory is always available come check the New T-Mobile By Wireless Vision

There is plenty of parking in a shared lot. The entrance is disabled accessible. The store is…read morebrightly lit, clean and well-organized. I had a great experience at this store when I visited, specifically from the employee Dwight. He assisted me in getting the best deal on my trade-in, additional plan benefits and a less expensive monthly charge. I am so appreciative of his help.

I wish Camryn would have been there on Dec 26, 2024. Here's my story…read more We upgraded my wife's iPhone 8, and we did the trade in thing. The directions clearly state two options: Send it in or Go in store. I chose to go to the store since we needed a case for the new model. When I got to the store between 10 and 1030 am, a rather pasty and portly young man with reddish blond hair "assisted" me. I told him I was turning in a trade. His response was "That makes no sense what you just said." I repeated myself in a different way, but he became irritated, so I left thinking I made a mistake and didn't follow directions. I rechecked the instructions in the app, and upon seeing I correctly followed the instructions, I went back inside to show him the on the T-Mobile app. He said they don't do that. I asked him if this was a T-Mobile store? Yes. Is that a T-Mobile shirt you're wearing? Yes. Why can't you help me then? Then, get this, he said "ya know what? You can just leave." I said "that makes no sense what you just said." I thought that was a good one, but then the other T-Mobile employee, another pudgy, pasty guy, but with dark hair, threatened to call the police. Nobody was speaking in a raised tone nor volume. That was rude I felt. Anyhow, fast forward three hours. I went to another location about ten miles away, and they could not have been nicer (Chesterfield Valley, MO.) She explained there are some corporate stores and some independent retailers. She was so nice. Thumbs up to Chesterfield Valley T-Mobile. They should take back their licensing from that insignificant store at 6215 Mid Rivers Mall Dr. St Peters, MO 63304. Do not use these jerks; go to the Valley!

I arrived at boost around 4pm a note stating be back at 430 I waited finally at 435 I walked up…read morewith the sign in the door still and an employee was inside. I wanted to buy a new phone, however they only expect cash...wtf what a waste of time.

Christian at Spectrum O'Fallon is awesome! He is professional, knowledgeable and kind. He works…read morevery hard on the behalf of the customer and that is why Spectrum is the best!

Everything. Could not be more dissatisfied. I did the on line chat to see if I could get a lower…read moreinternet rate from the $70. It said no offers were available. So I cancelled. The rep said if we choose to come back I could for $30! Now you offer that. I'm currently trying to return my equipment. I'm 3rd in line. A rep told me it would be faster if I returned at a UPS store. For the time it took him to explain that, my equipment could have been scanned and I would have been on my way. I won't be back.

I had issues with my laptop battery and charger and they were able to get me in immediately and…read morefixed the issue within 10 minutes! Good communication and very efficient!

Had an iPad that fell upon a concrete surface, breaking the screen. Walked in and was given a…read moreprice and a time period for it to be completed. Both were acceptable to me. I received a text when it was ready for pickup. The repair was completed precisely, to the date, as initially noticed. Walked in and picked up the repaired tablet for the agreed upon price. It's so pleasing when a retail process is completed as initially explained. I had no surprise, no disappointment or frustration All is right again, for it was sad to not have the iPad glued to my hand for a short period of time.