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    Buy Back Pros

    5.0 (1 review)
    Open Open 24 hours

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    7 years ago

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    AT&T Store

    AT&T Store

    1.0
    (3 reviews)

    Went in there to update phone and service rep said he could get me a lower price on my overall…read morephone plan. Needless to say when the bill came, my bill was over $112 MORE and he had applied charges and an additional phone line I did not authorize and was never discussed with me while I was in the store. I called ATT customer service and talked to a representative on the phone who not only cleared up that mess, but she credited me for his errors and got me a better wireless plan too! They were very nice also. This is the second time I have had an issue with this store, but this was by far the worst and that is why I'm actually following through with filling a review. I rarely do file negative reviews, but how could I not when the man kept reassuring me about what a deal I was getting!

    AT&T Store at 10700 Manchester Road in Kirkwood…read more UPDATE SEPTEMBER 26, 2022. Received a statement that showed I did NOT get a free iPhone iWatch that was offered to me on July 23 by REGGIE. I went to the store today as instructed by AT&T Customer Service and the MANAGER told me he had to talk to REGGIE regarding the free iWatch that he offered to me and he is not here. HE IS THE MANAGER !!!! I was only able to get $183.40 off the $329.99 iWatch - for now. Thanks to AT&T Customer Service and NOT this store. So, not only did I get charged for Protect Advantage which I did not agree to - I was charged for the iWatch. Of course, their PRINTER did not work on the day I was there in July OR July 2022. I got a REPLY from the owner (or District Manager?) of this AT&T Store (see below) but I never received a reply as promised. I solved the issues in this review by myself. July 23, 2022. Watch out for REGGIE at this location. He had plenty of 'offers' but when I received my Customer Service Summary from MyAT&T it had the Protect Advantage ($17/month) which I said I did not want and AT&T Next Up ($6/month) which I was not even told about !!! I am thankful for the main AT&T Customer Service for explaining what will happen to my billing cycle each month - which will take THREE MONTHS to adjust any discounts/credits/mistakes.

    Phone Doctor

    Phone Doctor

    4.6
    (38 reviews)

    Wow! My son did something mysterious and ultimately bad to his iPhone, probably drooped something…read moreon it. Anyway, the screen would flash then go blank. Not super useful. I REALLY did not want to buy a new one, but was almost resigned to it, fearing it was water damaged. I thought we'd at least get a repair person's opinion. A lot of reviews I read of other shops said they'd been charged a LOT for diagnosing the problem and I was not interested in that. I came across the Yelp page for The Phone Doctor in Kirkwood and it sounded like they offered diagnostics for free. I made an appointment (easily done through their website) and went into the shop. Parking on that Saturday afternoon was super easy with plenty of space in the free lot behind their building and even several spaces on Jefferson just adjacent. I handed the phone over the counter and before it was out of my hand the technician said, "Needs a new screen." I was skeptical, but a second tech looked over his shoulder and agreed. They quoted me $125 and 15 minutes, I said, "Deal!" I was out the door with a working phone in about 10 minutes, in which time I ordered a heavy duty case so we don't end up repeat customers too soon. Could not be happier!

    Now the 3rd time I have come for service at the phone doctor. Between my son and I, we seem to…read morealways have a broken phone every 6-8 months (screen, battery, charger). Always helpful, always friendly, very reasonable prices and quick to complete service. They are awesome and my go to company for all our cell phone repairs.

    Buy Back Pros - electronics - Updated August 2026

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