Don't waste your money. They do not stand behind their workmanship or products. My daughter had an accident with her phone, and after they replaced the screen, the new screen stopped working in a few weeks. Then, that screen stopped working in a few days. They kept trying to tell me that the phone was damaged, but we would wake up to the phone not working and it had never been dropped or anything. The guy at the store tried to call me a liar. Will never go back. What a scam of a place. I'm going across the street for any future repairs. Update: Sam continues to lie. He says that my daughter dropped her phone, which never happened. Their first screen stopped working when my daughter woke up, first thing in the morning. The second time their screen stopped working, she was at the store and she had the phone in her pocket. Neither time did the screens break, they just stopped working. This place uses used parts, not new. I took the phone up to U Break, I Fix and the technician said that there was no damage to the phone. What they found was that the screen was fine, but Sam's used a tar to hold the screen in place instead of the correct type of glue and the tar interfered with the electrical connections. Unbelievable at what liars these people are. Notice how they blame the customer every time they get a bad review. They don't accept any responsibility for their mistakes. Stay away and keep your money! read more

Sam's Cellphone Repair - The image shows a repair receipt for a mobile device, with handwritten technician notes about the screen being blank and no visible physical damage. The receipt includes details such as the repair type, estimated pickup date and time, work order number, creation timestamp, SKU, item description, and costs for troubleshooting and fees. The receipt is printed on standard paper and appears to be from an electronics repair service. - Electronics Repair Near Me - O'Fallon, Missouri

I bought an Apolewatch on August 21,2025. I changed my mind so I went to return it on August 22, 2025. I was told I had a 90 day return policy. well, guess what, they lied. they wouldn't do a return. I made a COMPLAINT with the BBB and the consumers protection agency which is the attorney generals office! They don't stand behind there promise!! Go elsewhere. Don't waste too your time at Sam's cell phone repair!!! read more

Disappointed and Frustrated I brought my phone in to have the battery replaced, and during the repair, their technician cracked my screen. The manager replaced it with a non-OEM screen and told me to bring it back if I had any issues. I appreciated the quick resolution at the time, but was never informed that the replacement only came with a 90-day warranty. Fast forward 10 months, and the replacement screen started having issues. When I brought it back, I was told they wouldn't help because the warranty had expired--even though they were the ones who damaged my original screen in the first place. Had I known the replacement had such a limited warranty, I never would've accepted it as a solution. It's frustrating when a business doesn't take responsibility for their own mistakes. Do your research and find a reputable repair shop that truly stands behind their work. read more

Brought my phone in because it was not connection to cellular network, potentially due to water damage. They kept my phone for 3 days to work on it which was appreciated, but gave me back a phone that is locked to owner, they are unable to fix it and so is apple when I brought it there. I brought in a phone that worked but walked out with a phone completely locked, unable to be reactivated and am now unable to trade it in. read more

Great, great fast service very helpful cool shirt dude he was nice yesterday i need 85 characters for this message

Do not go to Sams cellphone repair to fix your phone screens! Reid saved up his own money for months- $160! Which is not easy for a 10 year old- and took it to Sam's to repair less than a month ago. His screen turned black and they are saying they won't warranty it bc the water indicator says water damage. They are claiming that wasn't there before (lies), but guess what- that was my old iPhone 13 and its water resistant so I took it in the pool with me all the time! I never leave negative reviews for small businesses but this is just wrong. They never mentioned that if that water indicator was on it would void the warranty. They said they would cut us a break and do another one for $150 this time. Shame on them. Update: Sam has blocked me on Facebook nobody can see my review. There are tons of complaints very similar to mine where he continues to say "customers just don't understand this policy." He has never once addressed that I have said that the phone had water damage prior to him replacing the screen and they are trying to say it got water damage inbetween when we brought it there to have the screen replaced and now, which is IMPOSSIBLE. The reality is he sells cheap product and hides behind his water damage policy as a loophole to never have to warranty anything! read more

I definitely recommend this cell phone shop vey fast great and professional service to you needs my needs where definitely met with high quality cell phone repair services thanks again for the help must check them out read more

Sam's is a great place to take your cell phone for repair or service. The lady running the store is exceptional, she is courteous and knowledgeable. It is hidden in the middle of the small shopping center between McDonalds and the gasoline/fast mart station. It is also very well equipped with accessories and great deals on phones, etc. Try them and you will be pleasantly surprised! read more

Who knew undamaged cell phone glass could need replacement? Not me. That was the quick diagnosis and the quick fix at an affordable cost. That extended my ancient phone another year or so. read more

Nick and Killian were amazing. I had just left a different vender where my phone left in worse condition then I dropped it off in. They quickly diagnosed the problem, explained in detail to me what was wrong with the initial repair and the parts that were missing from my phone from said repair. They were even willing to talk to the other vendor on the phone so I could get my money back from the "bad fix". If there was a 10 star option, I would give it. I never give 5 stars, there is always room for improvement, right? WRONG! They have just earned a customer for life and I cannot begin to say enough wonderful things about the experience I had today. HIGHLY recommend! read more

I needed my iPhone 6 Plus screen repaired as it was beyond busted up and they fixed it and it's been about 3 months since my service with them and the phone and screen work perfectly. read more

Went into the store expecting a big bill or like the phone repair place across the street told we don't work on your model phone, but what I received was the guy took a quick look at my problem knew what it was. He fixed it while I stood there then told me what to do myself if it happened again. Charged me nothing. I'm a truck driver not an IT guy and go through broken phones and even ran a Del laptop over with my tractor trailer so I need a shop like this that I can trust. Great place in todays IT world. Thanl you Sam's. read more

Sams had repaired the screen on a phone for me. The screen broke the next day. I went back to Sams to have the screen replaced again. I was told they did not have any more in stock that I would receive a call when the screen would be back in stock. I was told I would get a call when the part was ready that it would probably Friday. Never received a call. I have called several times since then to follow up to see if the shop received the screen and forgot to call follow up with me. It is now a week past the original Friday and when I called today and asked when they are expecting the part to issue. I was told the part was special order and I would have to come in and place a special order for it. This information would have been nice to know a week ago. Sams gets great reviews which is why we originally went with them. After this experience I can not recommend Sams. read more

My phone was frozen following an update, I spent a half an hour at Verizon and all they came up with was call apple. I stopped in Sams and the young man there fixed my phone in 30 seconds!!! Thanks Sams! You'll get all my phone issue business!!! rich read more

M. Shelton 5/14/21 I was referred to Sam's by one of the competitors and Sam's did not disappoint. The competitor was not ashamed to admit that Sam's excelled at service and capabilities on many fronts, especially in the area of soldering (which in and of itself is an art). I actually called on Thursday but the shop had to unexpectedly be closed Thursday. I did not leave a message (I planned to call again on Friday.) so I was thoroughly surprised when the receptionist thought enough to take the initiative and be proactive and call me back in spite of my not leaving a message. To many of us, our cell phones are a very integral part of our lives for whatever reason (family, work, health, etc.) and I am no exception. I came as a walk-in because my phone was not holding a charge. I knew it had to, more than likely, be a charge port issue (had this issue before) and probably a battery issue. From the moment I walked in the door, the receptionist was very congenial and accommodating (excellent customer service skills). Sam, the owner, is also very accommodating. After repairing my phone, he personally came out and discussed the repair with me and gave me other helpful cell phone advice. I've been burned on more than one occasion by other cell repair shops so this was a pleasant change. Sam repaired my phone the same day for a reasonable price (wound up not needing a battery but charge port did need changing). Not only did he repair it, he was kind enough to undue some of the major damage caused by other repair shops. He rebuilt my phone where possible. My phone (Moto g5s plus) has been resurrected and I'm back in business now. I will forever be grateful to Sam's. It goes without saying that Sam's will now be my regular repair shop and I will also be telling others about Sam's. I also found out that Sam's works on some computers so I will be keeping that in mind as well. Sorry to drone on and on but in this day and age it's just so good to find a repair person that's trustworthy, competent, fair, and accommodating. read more

I recently shattered my phone screen on my XS max and I cannot stand a cracked screen and sadly my work is from my phone. Thank god for this place took it in and they fixed it in an hour and for way cheaper than anywhere I called. I highly recommend this place. Thank you so much read more

Sam's cell phone repair exceeded my expectations yesterday. Very fast to great me, and assure me they had the personal and equipment to repair my cell phone. Repaired and returned to me the same day. This was a very nice experience even in the midst of a pandemic. Thank you read more

The owner is in here every day doing the work himself, so I respect that. Aside from that entirely he repaired my Samsung Galaxy S6 which had a battery issue that he was able to replace on the spot at a very reasonable price. I am glad that I found this store and will definitely use them again for any phone repairs in the future. Thank you Sam! read more

My husband took his cracked screen to get repaired. It cost over $300 dollars and came with a 90 day warranty. Shortly after he realized condensation was getting under the screen and saw that the seal they placed on his phone was not a tight seal. Even on a hot day moisture was getting in his phone, so it wasn't working correctly. He took it into the shop with over 2 months left on his warranty and they tried to charge him $25 to look at his phone. They finally agreed to look at his phone under warranty and told him the phone was not repairable. So after paying over $300, they broke my husband's $1,000 phone and voided their own warranty. DO NOT TRUST THESE PEOPLE, WE HAVE TO GO BUY A WHOLE NEW PHONE FOR A SMALL CRACK read more

Sams replaced the battery in phone & put on a new glass protector, as a walk in service and they were done very quickly, in less than an hour! Their pricing is very fair and much better than going to an Apple store! Phone is back to life and didn't have to buy a new one. Thanks to Sam's! We've had several phones repaired by Sams and they've done a great job every time. Taking a laptop for service there too! I Highly recommend! read more

Sam's (Maybe) Cell Phone Repair I took my Samsung S21 Ultra into Sam's to have the screen replaced. Other than a TINY dead spot in the screen, it was a fully functioning unit. What I got back was essentially a smart device, because it did everything EXCEPT make a phone calls. The "phone" wouldn't connect to the carrier. OK, so stuff happens, right? Sure, but it's how they handled the stuff that is the problem. The parts swapper hiding in the back room threw a charge port at it, but spoiler, that didn't fix it. I mentioned to whim I guess was Sam, that I had read about the OEM antenna needing to be transferred from the old phone case and he proceeded to yell at me about how "People read stuff on the Internet all the time," and that he had no idea what I could possibly be talking about. After a slightly heated exchange, I requested my "phone" and the original screen back. He looked at me like I was crazy for asking for the old part back. After he returned the original screen to me, I see that he had written inside it "S21 Ultra used Good." I can only assume he was going to sell my used, broken screen to someone else. 20 minutes of Google search and 12 minutes of YouTube and I had a working phone again. Guess what the issue was...Go ahead, I'll wait... THE ANTENNA FROM THE OLD SCREEN HAD TO BE TRANSFERRED TO THE NEW SCREEN!!! That was all. So long story, well, long...If all you need are parts swapped out, then Sam is your guy. If the S%!T hits the fan and it requires any amount of troubleshooting or REAL technical knowledge, good luck. read more

My children have a particular skill. That skill is shattering their phone screen like the Hulk shatters the spines of Norse gods. Thankfully we found Sam's. They were faster than other screen repair services. They were friendly. Most importantly they did a perfect job fixing my son's shattered screen. We will definitely be back (but hopefully with the new screen protection not too soon) read more

I didn't have a great initial experience at this store. However, the owner reached out to me personally, introduced himself and resolved the issue entirely. Very good customer service response to an issue we had, the owner should be commended. read more

I could not get my brand new phone open to put the battery in. Brought it here and the man was so nice he got it open and put in the battery in about 2 seconds. He didn't even charge me anything. I will be coming back here for any phone repairs and would recommend them to to family and friends. read more

Do not take your iPhone to Sam's place. He repaired my wife's phone without authorization and the phone does not work as promised. When my wife took the phone back we found out he did not honor his warranty. Sam addressed my wife's iPhone Sita when I returned. Awesome business owner. Thanks read more

Great service! I had an iphone 6 plus with the "touch disease"/touch not working and he fixed it for me. No one else around was able to help. Very helpful guy, I'd recommend Sam to everyone. Very knowledgeable and fair prices too. Highly recommend. read more

I recommend this place because they fixed my iPhone x in an hour and a half. The prices were reasonable for a crack in the phone. The staff was very friendly. read more

Did a great job and very nice. Felt like the manager was sincere and professional. My broken iPhone 7 Plus screen was fixed in an hour. I would recommend this place read more

Without a doubt the best price and customer service in town! I live in West County and it was well worth the drive to O'Fallon, MO. Quick drive up Hwy 40 and across K to Mexico road. Plenty of shopping and restaurants around to kill time for the short 30 - 40 minutes it took to replace my broken i-phone screen. I highly recommend this place over CPR and overpriced alternatives. read more

This guy is very friendly and knows his art. Had a part inside my iPhone broken that no one I asked could repair and I tried many places even Apple Store before I found sam I don't back up my photos on my computer so I was bummed when I found out that all my photos on the phone could possible be gone but luckily I found Sam he fixed the problem within hours and I got to keep all my stuff highly recommend this guy read more

I got to walk right in with no appointment and they said it would be done in about an hour, ended up being done in about 25 minutes! It was fast, great service, and a very reasonable price! My screen looks great. Highly recommend! read more

Get it done right the first time! Cell phone repair in store and by mail! Friendly, fast and easy! Very trustworthy people! I couldn't be happier! A++++ read more

I was tried everywhere to get my phone fixed (it was "bleeding ink"). I am on call 24/7 and desperately needed it fixed "yesterday". Every other place I went, had to order the part with a "maybe " it will come in, or the phone needs replaced...of course, no insurance. A young man referred me to Sam's Cell phone repair who actually worked for my cell phone company. He said he used them before and they will take care of you. That they did! They had the part in stock, said he would have it done in about 2 hours! They did all that. The young man behind the counter got the stores hours confused...it happens, but waited on me to arrive at the promised time which was a half hour after they closed on a saturday!! Hands down, everyone I know and don't know is getting sent there for their repair needs. How can I forget...the repair was significantly cheaper than the other quotes with a wait for parts as well.. All I can say to the guys at Sam's Cell phone repair is THANK YOU SO VERY MUCH!!!! 10 star rating******* read more

Fast, knowledgeable, and reliable service. Great Customer service. Fixed my broken iPhone screen quickly and for a reasonable price. I will definitely be back for all of my fix it needs. Tricia read more

Great service and very fast repair. Highly recommended. . . Owner was very friendly and nice.

Shattered my iPhone screen, received fast and great service. Highly recommend this place!

Hardware issue on my 1 year old LG G3. Sam had me done in just over 24 hours. $25 down to start and another $50 if he gets it fixed. Better than dropping $400 on a new phone. Works perfectly enough for me to make this post. read more

Took my phone to get the LCD fixed. The repair was done quickly. After I took the phone home, I discovered the front facing camera was now out of focus. Took it back to Sam's and he identified the problem withy the part that he originally replaced and fixed the issue at no cost. I would recommend this shop. . . Reasonably priced, fast and courteous customer service. read more

I walked in to have my phone fixed because the screen had dislodged from the rest of the phone. The man at the front desk with the Pink Floyd tattoo was incredibly rude. I told him I wanted to shop for phone cases while they looked at my phone and he insisted that I pay before they do anything. The price for a screen replacement was $20 more than I paid a few months prior. I paid and told him I wanted to wait. He told me that "no one waits" and I should come back and pick it up. The sign on the door says "repairs while you wait". Therefore I waited. Contrarily, the men in the back worked quickly and skillfully and my phone is working great and was done very fast! The man in the front isn't exactly the greatest representative of customer service though. read more

My son's iPhone 5s glass was completely shattered. I took the phone to Sam's and it was ready within the hour for only $75. Looks good as new! I would definitely use this company again. Very friendly customer service at the front desk and lightning fast fix. read more