Thank you Spectrum for the great customer service. Sarcasm. After a 4 hour plus outage on Saturday,…read moreyes I understand the weather. You now are required to call and ask for a credit. They know whom was out but instead of doing it automatically, they have you now call on another day and get frustrated getting to the first human....yes human to help . This takes 20 min, the first human puts you on hold for five ....yes another 5 min. He asks how can I help you, but then finds out the first person processed the credit, just never came back to tell us. Apologizes for the inconvenience, and informed us we are greatfully refunded the $2.50 we have coming. Makes you feel on warm and fuzzy.... FYI...they only gaurentee 70% of there service which I find sad

I hear a lot of people complaining about Spectrum (Time Warner Cable) but I don't get it. I've been…read moreusing them for over 20 years and they have always been prompt, courteous, efficient and all-around good service providers. I've called their phone service line numerous times and with a single exception have always gotten good service. The one unsatisfactory call was with a young lady who probably should have been off serving fries somewhere, but given that I've interacted with them probably 15 times or more, that's not a bad average. I've had to have their service guys out to the house several times (for example, when a squirrel chewed a hole in my cable) and they've always been professional, polite, and very competent. NOW ... if you want to seriously complain about their PRICES, I'm with you all the way. They jack it up every year and of course like all such cable service providers they make you pay for a bunch of channels that you'd much rather do without.

I wanted a new phone and my carrier is Spectrum. I was seen in less than 10 minutes by a very…read morefriendly, smiling employee,Savannah Lounsbury. I have an apple iphone and because of the facial recognition I had to sign out of it and return in an hour. I screwed up and had to return later. Savannah was just as pleasant and helpful with me hours later. She assured me it would be done properly and it was. I left there very happy, and smiling. I would recommend her to any of my Spectrum friends.

I,m a fios girl only I would never shop their again keep my mom waiting too long . I,m stay with…read moreFiOS ! FiOS super fan

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

Cory and Alex were awesome. Good job fellas thank you!!! They explained everything and worked…read morethrough a challenge with our wiring. Highly recommend

Went there today for a new cable box. Got. Used one and a dirty remote Can't call them.read more

Just had to drop an old modem off and it took over an hour. Come on. This "log in to add to a…read morequeue" is a joke when they should have an easy drop-off option.

Came in Yesterday to do my First trade in/ upgrade ever. Mindy Davis took such wonderful care of…read moreme. She explained everything so I could understand. I genuinely felt like she cared about my experience , and gave excellent service worth recognition. She appears to be the most personable, hardest working employe. She made a stressful, confusing ordeal easy, light, and fun for me. I appreciate that. I'm coming back Saturday to get Cable/ Interne, and I hope she can assist us! She makes you fee Like she's looking out for you, hones, good about the purchase.

Conner is fantastic and knowledgeable and gets directly to the matter at hand. no "dicking" around…read more these days and times it's refreshing to have sales/technical people like him. Spectrum cable has gotten to expensive for us now but the service was always excellent and reliable. I do recommend them for folks that can afford it!

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

This company has issues. They call you up to sell their…read moreinternet product but don't follow through on it. A few months ago I got a call from their sales department telling me that Empire Access would be in my area and active to use. But once it wasn't happening the sales department decided NOT to contact with any reason to why it was not happening. Then contacted thier sales department just to get told that it had been delayed. Told this many of times from them.

Update 4/20/26 - (I received no prompting to post this - I just want to close this chapter in my…read morelife.) FINALLY! IT HAPPENED! I met someone who I later discovered works in the local office. She did an internal request/follow-up on the status of the pole. Magic happened, and I received a call from "Dave" on 4/3 that the pole was to be removed about 4/6. That day came and went - nothing happened (which I have come to expect so not surprised). I receive another call from Dave 4/17 apologizing that some things got mixed up and they should be there the following week (and I also found he was having a serious medical issue and was managing this on his laptop from the Hospital). Monday, 4/20, a team showed up, moved the wires to the new pole and removed the old pole! (See Photo) While the two people that made this happen are both MORE than "5-Stars", I can't give a higher rating than 2 to Frontier due to the years that have elapsed for this to happen. I have appreciated my now-pleasing view out my kitchen window the past 2 mornings, and I want to send a HUGE personal "THANK YOU" to Teresa and Dave for your work in moving this very old mountain for me!

We've had Frontier, former Rochester Telephone for over 30 years for our landline but will soon end…read moreour service with them. Two weeks ago, coming home from a trip we noticed that there was no dial tone, so we called Frontier. We got a date for a tech to come out nine days later. Quite a long time without service we are paying for, but oh well. On the day the tech was supposed to come we made sure to be home, waited all day and then found out at night that our service had been rescheduled for 12 (!) days later, which will be three weeks after we reported it. No reason, no contact! We called a number of times but either got no explanation let alone solution, or promises ("we will put you on the emergency list, someone should be there today or tomorrow") which never materialized. This isn't terrible customer service, it's NO customer service. Fortunately there are alternatives so that we can soon say goodbye to Frontier.

A couple weeks ago, my business (Uncle Marty's Shipping Office in Collegetown) gladly bid Spectrum…read morecable internet adieu and said hello to Fiberspark fiber optic. We've been totally thrilled with it since! Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter. Keep your internet dollars local and contact Fiberspark today!

From the owner: Fast Internet in Ithacaread more