Greeted by staff immediately, was in and out within maybe 10 minutes. Friendly staff and gave me…read moreknowledge on the area as I've just moved here. Conversed with me about hobbies when I asked and did not feel rushed. Would recommend!

Went there today for a new cable box. Got. Used one and a dirty remote Can't call them.read more

I had a very old phone and had gone to the Oakdale mall to see if anything could be done to make it…read morework better. The employee 'helping' me refused to even look at it. He told me it was too old and I needed to buy a new one. I asked what was available with our family plan (knowing I was long overdue for an upgrade). The employee refused to even check, and insisted the only phone they had to offer was the iPhone 14 pro. He was fast talking AT me and wouldn't let me get a word in. I ended up just walking out. A couple days later, I decided to try the Vestal location and I'm so glad I did. Vinny was a gem. He was very informative and kind. He confirmed I was due for an upgrade and explained all my options (there were quite a few). Half an hour later, I was home with a new phone. Thank you Vinny!

Friendly, knowledgeable staff. Help us solve our problems. They explained things easily so we…read morecould understand. Definitely will return whenever we need help.

What is hard about this review is the stark contrast in the two employees who helped us. Brad was…read morean absolute star in helping us in a situation that even Verizon tech had trouble fixing until over two hours later with Brad on various phone calls with them the whole time. It was some unprecedented issue that Verizon customer service had done to all of my phone lines while we were managing a family emergency from five states away. The first gentlemen - a young, short, permanently- annoyed person - was very rude immediately upon entering the store. When I told him that our lines (two in NY and two in our home state) had all been stopped while on the phone with customer service, he literally said "What do you want ME to do about it? I mean, you're at the store, you know." Brad asked if we had restarted the phones, and as I was answering that we had done that multiple times, the first gentleman interrupted me to say, "Yeah, that's what I was trying to tell her." I confirmed with him that he hadn't, and he said I interrupted him when he was trying to help. I did get up and loudly request for alternative help, which Brad was happy to continue giving me, and this young man said, "Go one! Go over there! I am not going to have you disrespect me." Again, we were without use of our phones five states from home and in the middle of a major family emergency without knowing how to get anywhere we desperately needed to be. I do not like that I yelled for someone else to help, but there was only on disrespected person in that discussion. I then witnessed several other customers come in for help, and his perturbed, grumbling expression and manner remained for them as well. I would have asked for a manager then, but I overheard two incoming store phone calls while we were there where other employees confirmed there was no manager there that day (1/21/26). Verizon tech customer service and Brad were exceptional. But that young gentleman was horrific to encounter and then watch as he was rude and annoyed with everyone else who walked in. There is no way no one else has witnessed that if there is a manager there, and there is no way he should have a public-facing job without having constant oversight for actual training on how to behave respectfully.

Jon and Brett were absolute gems, they did what vestal could not and were a huge helpread more

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

Terribly unprofessional install crew. Every time they are in the neighborhood, which has only been…read morea year, they're a problem.

This is without a doubt the worst internet provider. I was…read morewithout internet for 4 months. They offered me a free month, which did me no good since the problem wasn't fixed. They're still sending g me bills even though I canceled them and went to Hughes net. Much better.

We have had many problems with our landline telephone. The service technician never arrived at our…read morescheduled appointment. We have had no phone service for several days. We called for a new technician to come out. The first appoint is 20 days away.

They take money out right after you paid. They charge way too much and you can't get a person to…read moretalk to who knows anything.

T-Mobile has the best service I go to vestal store…read morefor my phone One of ur employees David McNeely along with Other employees always pleasant with smiles upon greeting you when u arrive Excellent customer support and service Very helpful an friendly They know how to help you with any problems That you are having with your phone excellent pricing affordable cell service etc Couldn't ask for a better company to take my Phone too Thank you T-Mobile may you have many more Great full customers through out the next year Sincerely appreciated Satisfied customer

I've called this place many times. Goes straight to a mobile voicemail that reads their hours and…read moresay the user has no space for voice mails. Tried to go in due to curiosity. And it doesn't appear to even be running. It would be nice if they updated the online info to save us the drive. And maybe update the phone to say you're out of business or just entirely disconnect it.

From the owner: Switch today & enjoy America's largest 5G network.read more

My computer would not let me in due to a security problem. They replaced a battery and got…read moreeverything up to speed again in one day. The employees were very nice and helpful and the price was right. I have been going there for several years and always get great service.

Didn't care about me as a customer, took $300 and all I have is a laptop that won't work, my laptop…read moreflew all over the country always powered up. After one day here for a hard drive upgrade it now won't power - good thing I had hard drive backed up. They could care less about my business or referrals. Found a new place in west Endicott that is awesome !