What is hard about this review is the stark contrast in the two employees who helped us. Brad was an absolute star in helping us in a situation that even Verizon tech had trouble fixing until over two hours later with Brad on various phone calls with them the whole time. It was some unprecedented issue that Verizon customer service had done to all of my phone lines while we were managing a family emergency from five states away. The first gentlemen - a young, short, permanently- annoyed person - was very rude immediately upon entering the store. When I told him that our lines (two in NY and two in our home state) had all been stopped while on the phone with customer service, he literally said "What do you want ME to do about it? I mean, you're at the store, you know." Brad asked if we had restarted the phones, and as I was answering that we had done that multiple times, the first gentleman interrupted me to say, "Yeah, that's what I was trying to tell her." I confirmed with him that he hadn't, and he said I interrupted him when he was trying to help. I did get up and loudly request for alternative help, which Brad was happy to continue giving me, and this young man said, "Go one! Go over there! I am not going to have you disrespect me." Again, we were without use of our phones five states from home and in the middle of a major family emergency without knowing how to get anywhere we desperately needed to be. I do not like that I yelled for someone else to help, but there was only on disrespected person in that discussion. I then witnessed several other customers come in for help, and his perturbed, grumbling expression and manner remained for them as well. I would have asked for a manager then, but I overheard two incoming store phone calls while we were there where other employees confirmed there was no manager there that day (1/21/26). Verizon tech customer service and Brad were exceptional. But that young gentleman was horrific to encounter and then watch as he was rude and annoyed with everyone else who walked in. There is no way no one else has witnessed that if there is a manager there, and there is no way he should have a public-facing job without having constant oversight for actual training on how to behave respectfully. read more

Jon and Brett were absolute gems, they did what vestal could not and were a huge help

i've had a big problem with Verizon. I went into straighten out my bill which they did and got my military discount. I asked him what promotions were available to me. I was told an iPhone 13 I was brought over to the sample I was told the advanced features that were in the phone compared to my old pushbutton iPhone. Today I went on my Settings and my phone tells me it's a 12 why would I have a 12 I didn't even know they made a 12 I was told the 13 for $699. All I had to do was pay the tax well they gave me a 12 to get rid of them I guess and now they won't keep their agreement with me About the 13 iPhone. Do not go to the store you can go in with fact and they'll talk condescending to you. The manager is worth nothing. He was trained very well by Verizon. I've been with them over 25 years and very dissatisfied. They can take their service and shove it . read more

I normally love Verizon for good phones and phone plans but the other night I drove there to have them put my protector for my phone screen on for me. The lady said right away that she would do it but you had to purchase it from Verizon. They charge 25 dollars for a screen protector so I never get it there. I pay a lot per month for me and my husband and they can't help me out and put it on for me.I bought 2 of them for 10 bucks and they stay on longer than the 25 buck one. read more

The over all experience was okay, but the man who we worked with had a lot of difficulties doing what we were asking to be done. We tried to order two IPhone X's and one was ordered with the incorrect storage we asked for. We then noticed we were not getting a confirmation on the second smartphone and called the store, where nobody picked up the phone for 30 minutes. We eventually got the original order of the more expensive phone cancelled and we went online and ordered the one we wanted ourselves. it was a long and annoying process but we prefer Verizon over any other carrier. read more

That store has the slowest people working there the guy Jason must have taken the short bus to work he checked my phone told me everything would work fine I paid him he put the new Sim in and said sorry your phone won't work but I can sell you a new iPhone then told me I couldn't get my money back for the service I paid for and there was nothing he could do read more