I have owned McIntosh Hi-Fi components for many years. My Experience with this company has always…read morebeen 100% positive in every way. The Products that I purchased, made by McIntosh Labs are simply Awesome. First off, the sound quality of system is Stunning! The quality of these components is unequaled by any other manufacturer. I have both older and later McIntosh equipment, I have 2 separate systems, one Vintage (Tubes) the other is a newer solid state. To be honest I like them equally. My McIntosh gear has been 100% reliable and has never needed repairs. I have called Tech Support a couple of times for guidance with setting up my systems, and these folks were very helpful and caring. An Amazing Company is ever respect!

I have just purchased a MC152 power amp (my first McIntosh product ever) and straight out of the…read morebox, brand new, it's defective. Immediately, the unit goes in power guard mode in the right channel, resulting in thin, weak sound therefrom. My previous "Bryston" amp has lasted 26 years; this "McIntosh" amp didn't last 26 seconds. Methinks McIntosh's QA inspection team is in need of a good inspection themselves. It was an absolute nightmare to lug this 85lb beast up three flights of stairs, only to have to lug it back down, then when it is repaired/replaced, lug it back up again. This should never have happened. My confidence level in McIntosh is this: NO CONFIDENCE.

Inattentiveness and shoddy customer service. Not what one looks for in a HiFi audio dealer where…read morecustomers' audiophile systems often easily run from mid-five digits and into six-digit values. Unfortunately, over the course of one month of back-and-forth questions and answers to and from the owners and/or representatives of Vinyl Sound, this is most definitely a one-star review. Highly surprising from a hi-fi/audiophile retailer, as I've only had one other negative experience in my entire life from a different retailer. My requests were seemingly simple: 1) bearing oil for my Transrotor ZET 3.1 turntable; 2) replacement belts for the turntable, and; 3) a request regarding the possibility of making a cover for my turntable. Over a 29-day period, here is the breakdown, in number of days, of their response times to my various e-mail requests: 1, 5, 8, 0, 0, and finally, after waiting 14 days for a reply, I sent a final e-mail requesting an update but have yet to receive an answer. It's now 22 days without a reply at the time of this review. There are many other dealers to choose from. Select another that's not Vinyl Sound and likely be much more satisfied.

Spending big bucks for audiophile gear isn't for the faint of heart. Finding that sales person to…read morecalm your nerves is very much like hoping to find a trustworthy dentist/doctor/car salesman. Well, I found that guy with Daniel Kuburovski @ Vinyl Sound USA. I recently purchased my dream amplifier: an Accuphase P-4600. Retail is approx. $14,000. Daniel took his time and answered my barrage of redundant questions for a few weeks before I finally relented and pulled the trigger. Once the amp arrived, he's continued to help me with tremendous customer support. I've dealt with the best of the best in audiophile sellers: Kevin @ Upscale Audio, Bes @ MOFI (who is a champion), Wally @ Underwood HIFI (Maui), Michael Liang @ Woo Audio and more. Daniel is a star that all of you need to experience the next time you are ready to purchase gear. Not only is he one of the chosen few approved to be an Accuphase dealer in the US/Canada, his inventory of other high-end gear is staggering. You owe it to yourself to reach out to him. This isn't a paid political announcement. I am just a very happy customer. I wish all my purchase experiences could be as simple and easy as Daniel made it for me. MY RIG: -Auralic Aries G1.1 with Hoer-Wege PSU upgrade -Accuphase P-4600 Power Amp -Audio GD R8MK2 R2R DAC -Schiit Loki Max EQ (my secret weapon) -4k blu-ray player -Oppo CD player highly optimized -cassette deck The right side: -MOFI Ultradeck w/Hana ML/MC -PrimaLuna EVO 400 preamp -Woo Audio WA7 Fireflies headphone amp -Manley Chinook Phono preamp -two power conditioners at the bottom of each side -Two REL T9X subs running in stereo. -Focal 948 speakers

Back in the day Stellar Stereo was a great place to buy Laserdiscs. I would stop there at least…read moreonce a week to check out what they had in and the majority of the time I left with a new Laserdiscs. Many times I'd end up getting 4 or 5! They also did repairs on pretty much any kind of home audio/video devices. One time my Pioneer Laserdisc player was having trouble with the dual side play feature so I brought it into Stellar Stereo. I told the man at the counter the problem and asked if he had a rough estimate on how long they would have it. I was addicted to movies at the time and didn't want to be without my beloved Laserdisc player for long! He said to me "If you're not in a hurry I can take a look at it right now. If the problem is what I think it is I can have it fixed for you in half an hour or less. I was surprised to hear that and also skeptical that it could be fixed so fast. He took it apart right there on the counter and said some sort of belt had broken that allows the player to play both sides of the disc. He went into his backroom and got a belt and had it fixed and put back together in a matter of minutes! He plugged it in and grabbed a Laserdisc so we could test it and sure enough it was playing both sides with no problem! I thanked him for fixing it so quickly and asked how much did I owe. He said something like "I get a big bag of those belts at once so they end up costing me less than a dollar. He said you've been coming in here for years buying Laserdiscs so no charge since it was a simple fix." I said I really appreciate that but please let me pay you something, if you hadn't fixed it some other place would have charged me an arm and a leg and would have probably taken a week to fix. But he wouldn't accept any money. So I ended up buying three Laserdiscs from him that day with the money I had saved on the repair. I can even remember what they were. I got Con-Air,Austin Powers and Face-Off. I always highly recommended Stellar Stereo to all my friends and family. About a year later my dad bought an awesome home theatre system from them and got it at a great price. If they are even open again I highly recommend you stop in and check out the awesome equipment they have. Both vintage and new.

Great stereo store I have been going to since I went to college up this way. I often stop by when…read moreback in town visiting friends. They may not have the huge selection of Best Buy but they have a nice selection of tvs, stereos, and speakers to fit just about every need and price range. And the prices are just as good as best buy. The guys there are about a thousand times more knowledgeable than any of the "geek squad" folks. Plus they have tons of great vintage stereos, speakers, and record players for sale.

During our move from Chicago to Ithaca, electrical cord on our lamp broke. Joseph called a couple…read moreof places to see if the stores could repair the cord. Then he stumbled upon HiWay Hifi. Upon arriving, Lee met us at his store. Looking at the lamp electric cord, he said, "nothing is impossible". During our visit, Lee kept saying, "nothing is impossible". That alone made me feel confident in his skills. I saw a handwritten letter by one of his customers. She expressed her heartfelt thanks in helping her with her car repair. Based on our interaction, I could see why she felt confident. Lee repaired the electric cord for free. Just for that, HiWay Hifi deserved 5 stars. When in need of repairs, go to HiWay Hifi. As Lee said, nothing is impossible.

I first heard about Highway hi-fi from my friend to went to IC, he done business working in…read moretheater, and he friends worked there in the past so I thought it would be good to check it out because they do repairs to audiovisual equipment and I was having trouble finding repair for a lamp. It's like a 75-year-old lamp so I know I went there and they were very helpful. Repaired my lamp lickety-split and told me about their business. The owner Lee is very nice. You could see in their counter. They have like thank you cards from many years back. They have a very good standing with the community and they offer a greater rate of very professional customized services. He was telling me about the security systems, sound systems and stuff like that, I'm in the market to buy a house so that's one of the concerns. he has a lot of options and a lot of good equipment. I mean I've worked in the field too so I know I'm looking at. I'd definitely recommend checking them out. Their customer service is great. Just listening to the owner and pride he has in the business makes you secure looking into this type of investment. Definitely check them out.

Back in the day, there were a good number of high end audio dealers that were knowledgeable and…read morecommitted to customer service. Now there are maybe a couple left as the interest in audiophile equipment is fading. I unqualifiedly recommend working with Lance at Forefront Audio. He is more knowledgeable and helpful than the competition. Don't be fooled by the small storefront. He handles a large array of equipment and will help you find the best solution to your audio needs. Its also worth noting that his familiarity with vintage audiophile systems (like mine) is second none.

I was new to audiophile quality gear when I started shopping at Forefront, Lance was patient,…read moreextremely knowledgeable, spent hours with me answering questions and helping me figure out what kind of equipment I would likely need for my listening space, without pushing the most expensive items within my budget, and in fact, on several occasions recommend that I did not invest in a piece of equipment that he believed was more expensive than needed at the time, or trying to get me to but what he thought was the "right" choice, instead, he just gave me my options and allowed me to make my own decisions, he has allowed me to audition and A/B test equipment in my own home, and has delivered and picked up speakers that were too large for me to transport myself, and all without any guarantee I would even make a purchase, and because if this meticulous level of costumer care, there is a really nice community of audiophiles that hang out at his shop, Lance made what could have been an overwhelming and intimidating experience really comfortable and enjoyable, I would not shop anywhere else for high end audio.

Great place to buy audiophile equipment! Very knowledgeable guidance and wide selection of…read moreproducts.

I wanted a new television for my basement to go over my workbench. It couldn't be large (no more…read morethan about 24"), it had to be a smart television with WiFi capability, and it had to allow for apps to be loaded onto it. I didn't care as much about resolution, upgraded speaker quality, etc. as it was a little-used television that I listened to more than watched while working on projects. I am not really tech savvy (nearly everything I was looking for was what my wife told me I needed, as I have trouble just getting the remotes to work) so I decided to come here first. The person I talked to was very helpful. He showed me a couple of televisions that would work but one was way more expensive than I needed (his words actually) and the other was so basic that various apps couldn't be installed onto it. He apologized but couldn't recommend spending a lot on a tv here when a cheap Asian import at Walmart would work a lot better. I appreciated his honesty and advice. If I need a really nice television, I will trust the people here.