A couple weeks ago, my business (Uncle Marty's Shipping Office in Collegetown) gladly bid Spectrum…read morecable internet adieu and said hello to Fiberspark fiber optic. We've been totally thrilled with it since! Fiberspark is a local, Ithaca-based company. Their management and customer service is top-notch and we couldn't be happier with the switch. Our connection is much faster now, and our bill much lighter. Keep your internet dollars local and contact Fiberspark today!

From the owner: Fast Internet in Ithacaread more

As someone else has said, Nick IS the best…read more A few weeks ago, my wife and I had come in to take a look at possibly getting new phones, but mostly to get me switched from my parent's family plan to her new Verizon plan. The first visit was okay. Sure, we had to wait for other costumers to be helped, which is great that everyone takes time and care with each customer. The gentleman who was basically a 'bouncer' was funny and kept us entertained as we waited outside (iPhone 7 just released so there were security measures... understandable) When we got in, the salesman we were partnered with (I can't recall his name) seemed a bit condescending to my wife as if she had no tech experience (she is as tech-savvy if not more than I) and instead of working on what problem she had with her current new phone (she wasn't WOW'd) by looking more in depth at the features of the phone itself, tried to direct her to a newer, more expensive moto phone and all of the attachments that cost upwards of 100-250 dollars.. yeah, no. Once we figured out everything we needed to do to get me switched over, we left with not much changed. (although I think she bought a charger case, which broke after a day...!) The next time we came in, we were placed with Nick. Now Nick was the best. He was polite, he was patient, and he was understanding when my wife said she didn't like the phone, and went over neat tricks, new apps (that are free) and Hum, (which is amazing, we will return for it) Everything was quick, the exchange of the phone case, (no restocking fee as it was defective) explanation of the phone glass cover return instructions, etc.. and then we got to my phone switchover. So, my number got ported to Verizon. I waited for a confirmation that everything was fine when I inserted the Verizon sim card, but nothing. Half hour, forty five minutes went by and still nothing. Nick figured it was because my phone was still locked. I tried to call ATT to get my phone unlocked but found out that it has to be done online. He let me use their computer to do this, and the final page says... phone will be unlocked after TWO DAYS!! So, 10 minutes before closing I rush over to ATT to see if they can unlock it. Nobody greets me, one guy looks up and asks for my name after a few minutes, and the manager comes back inside after a break and finally talks to me (meanwhile Verizon is about to close) and tells me there is nothing she can do and that it is all done online (and sneaking in a question of why I'm leaving ATT... yeah right) So I rush back to Verizon, the door just barely didn't lock, and Nick helps me after his last customer. We decide to have ATT port my number back to them so I can have service for the weekend. Seems easy, right? Well, after being put on hold, having a Verizon Port manager be on the call WITH us and the ATT port person, being put on hold a half dozen more times, after coming in at 7pm, I did not leave until 10:30, when I should have been out by 8. Thanks to INCOMPETENT ATT employees... Thank you again Nick for staying way passed you should have, letting me just text you to switch my phone over after the weekend, and just being a cool dude. -Steevyn

Website says they take credit cards - I went with credit card - they say they don't. The employees…read morehave all kinds of corporate excuses as to why, meaning we should bow down to the corporate ideas and backroom decisions because they now only take credit cards on the app. If the app doesn't work (which it didn't from India), then can't pay them, right?

TW Enfield NY. We have been using Clarity Connect since 2016. Customer service has always been…read moreproblematic to non existent. The service has mostly 'repaired itself'. Lately, it has been off for days. No one answers then phone during business hours. No one returns phone messages. There are never any notices announcing outages or work on the equipment. Clarity Connect has no excuses. The tower is less than 1/2 mile away and clearly visible. This is a business that should not be supported.

Broadband connection was great, but NOW outages are frequent and long…read more Service technicians when working on antenna and modem are friendly and helpful. BUT service has been getting worse and worse as far as up. Service status feedback is poor and or non-existent, after leaving many voice mails and service forms.

Southern Tier Internet provides the best internet service in Elmira, Horseheads and Corning NY…read more They have "state of the art" transmitters on the communications tower overlooking Elmira - super fast internet - I stream HD video with no buffering.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Best provider hands down. No more hundreds of feet of black cable wire running in and out of my…read morehouse. No drilling into wooden window frames/ie Spectrum. Plus I pay a flat $55 fee vs over $100+ with Spectrum...

While installation was no problem the first bill was NOT what they said it would be! In fact, the…read morefirst bill was 2x higher than offered and as for the first two months free you see I had to pay. Next the internet service breaks up while app plays more than spectrum

Spectrum Ithaca, NY store is absolutely best Spectrum experience we have ever had! No wait, very…read moreefficient at getting us ina nd out with new equipment to replace our old modem and add a new router. Our service rep got us on the app to set it up and let us know about free Disney + with our cable TV package, all in a matter of minutes so that we could get back to work for our mtg. Can't ask for better service than that! Shout out to Richie T for outstanding customer service!

Would give -5 stars if I can. Worst internet company ever. Hind all the necessary information from…read moretheir customers that ended up with additional charges that you do not know. I would never use this if I am not at Ithaca.

Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

On my 6th call for service. My internet goes on/ off several times each day. The service department…read moreis not great- my first at home visit was a no show because the provider put in the wrong date for service. The troubleshooting phone calls are not helpful.. they just result that someone has to come out and a second visit required ( not helpful when you are not living there full time). Today's call was querulous- the provider was barely able to speak in complete sentences and stammering that he could not provide me any answers. Now I'll wait for another day to talk to the service tech... I would hate it but Spectrum looks like the better option for this locale.

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

asked to learn more about my project. Have not heard back since replying. Not sure if they are…read morejust busy or no longer interested.

My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.