My wife and I had an exceptional experience working with Kevin and Mark Staudenmayer of Leader TV…read more We had purchased a home that required upgrades to A/V components, a reestablishment of the home audio system, installation of wifi and verification that all A/V systems in the home were operable. A unique thing about Leader TV's service in this area, is that Kevin and Mark are very knowledgeable about both vintage and modern technology representing all the well-known brands. If you have older, high-end equipment that you want to incorporate into a new installation, Leader TV will be a key resource. Kevin and Mark were a joy to work with. They tailored their proposal to meet our A/V budget and provided alternative component selections so we could balance price and performance. Ken and Mark had worked on other homes in the same Pittsford area, so they understood how wires in the home audio systems were routed, how to locate the optimal location for the modem and routers, and were able to complete the project with an absolutely clean installation without visible wires or poorly installed componentry. We are 100% pleased with Kevin's and Mark's work. It was easy to get on their schedule, they delivered the project completely according to the proposal--no surprises, no upcharges. I would not hesitate to work with Leader TV again and I would highly recommend them to others.

Just got told by a person who answered the phone at Leader TV they don't do any T.V. Repairs…read moreanymore , on top of that He said No one in Rochester Repairs tv's anymore ... This is sad.

Thank you Spectrum for the great customer service. Sarcasm. After a 4 hour plus outage on Saturday,…read moreyes I understand the weather. You now are required to call and ask for a credit. They know whom was out but instead of doing it automatically, they have you now call on another day and get frustrated getting to the first human....yes human to help . This takes 20 min, the first human puts you on hold for five ....yes another 5 min. He asks how can I help you, but then finds out the first person processed the credit, just never came back to tell us. Apologizes for the inconvenience, and informed us we are greatfully refunded the $2.50 we have coming. Makes you feel on warm and fuzzy.... FYI...they only gaurentee 70% of there service which I find sad

I hear a lot of people complaining about Spectrum (Time Warner Cable) but I don't get it. I've been…read moreusing them for over 20 years and they have always been prompt, courteous, efficient and all-around good service providers. I've called their phone service line numerous times and with a single exception have always gotten good service. The one unsatisfactory call was with a young lady who probably should have been off serving fries somewhere, but given that I've interacted with them probably 15 times or more, that's not a bad average. I've had to have their service guys out to the house several times (for example, when a squirrel chewed a hole in my cable) and they've always been professional, polite, and very competent. NOW ... if you want to seriously complain about their PRICES, I'm with you all the way. They jack it up every year and of course like all such cable service providers they make you pay for a bunch of channels that you'd much rather do without.

I wanted to find an alternative to Dish since I couldn't stand to continually pay for equipment…read morerental each month. The offer from Direct does NOT charge rental fees. But this isn't the best part I never, ever had such outstanding customer service from a company and the thanks goes to Brad! He patiently answered my questions After I received the agreement he again answered my questions patiently and professionally. He then scheduled installation and paid the early termination fee for Dish Sweetwater management should be honored to have Brad in their customer service department Thank you Brad for an outstanding customer service experience!!!!!!

From the owner: Sweetwater Satellite has been serving the Fillmore and surrounding areas sInce 2010. We pride…read moreourselves in providing the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

Great price, great speeds. No issues in over a year. Installer was fast. Using that great Corning…read morefiber!

Joe was super helpful today! Empire Access is fast internet and great price, but especially…read morefantastic customer service! very dependable! They are proud of what they are doing and the internet service they offer!

Conner is fantastic and knowledgeable and gets directly to the matter at hand. no "dicking" around…read more these days and times it's refreshing to have sales/technical people like him. Spectrum cable has gotten to expensive for us now but the service was always excellent and reliable. I do recommend them for folks that can afford it!

Came in Yesterday to do my First trade in/ upgrade ever. Mindy Davis took such wonderful care of…read moreme. She explained everything so I could understand. I genuinely felt like she cared about my experience , and gave excellent service worth recognition. She appears to be the most personable, hardest working employe. She made a stressful, confusing ordeal easy, light, and fun for me. I appreciate that. I'm coming back Saturday to get Cable/ Interne, and I hope she can assist us! She makes you fee Like she's looking out for you, hones, good about the purchase.

I wanted to cancel my internet service. The bill I received was in my name but they told me the…read moreaccount was in another name and therefore nothing could be done until I produced a death certificate which I had already done months before. Now, due to someone's error I had to go back and do it a second time.

I really don't understand how this company is still in service . but I am about to get an attorney…read moreand sue there asses !! they have caused me so much stress that I had a mini stroke .. I work from home and my service goes out everyday sometimes for more than an hour than trying to get anyone to help you if fucking ridiculous.. if anyone else is interested in a class action law suit let me know !! Because enough is enough having to call them 3 times in one day for is insane !!! zero stars

After updating payment information into their website, the autopay feature somehow disconnected and…read morethe updated card info was not showing on the customer service information screen even though the website showed the correct card info. I asked to speak to a supervisor and was told I would get a call back within 24 hours with no response. This happened multiple times and then was billed late fees and reconnect charges. After finally speaking to a supervisor for over an hour, the additional fees were credited to the account and I was transferred to customer loyalty which would not issue an further credits. As such, I cancelled the service. Now switching to streaming for a much better value.

Find another service. Directv Sucks. they cannot get me. a CBS station, going on 2 years. Customer…read moreService is a joke. they act superior, condescending and arrogant.