Verizon ripped me off so many times they scam people they said I owed them 5 grand my bill was on…read moretime every month they kept raising my bill even higher I wouldn't recommend Verizon to anyone

Verizon abruptly cut off my "landline" service so that I cannot make or receive calls. About 9…read morehours of dealing with bots and a chatline put me in a loop that never ended and solved nothing. It's Christmas, my phone account is paid up, and I can't use it. Worst customer service experience in my life [and I'm 77].

TW Enfield NY. We have been using Clarity Connect since 2016. Customer service has always been…read moreproblematic to non existent. The service has mostly 'repaired itself'. Lately, it has been off for days. No one answers then phone during business hours. No one returns phone messages. There are never any notices announcing outages or work on the equipment. Clarity Connect has no excuses. The tower is less than 1/2 mile away and clearly visible. This is a business that should not be supported.

Broadband connection was great, but NOW outages are frequent and long…read more Service technicians when working on antenna and modem are friendly and helpful. BUT service has been getting worse and worse as far as up. Service status feedback is poor and or non-existent, after leaving many voice mails and service forms.

Negative reviews if possible. They try to upsell you by lying and saying all the lower level plans…read morewill not work for basic tasks online and saying you need to get the most expensive plan. DO NOT BELIEVE WHAT THEY SAY.

Would give -5 stars if I can. Worst internet company ever. Hind all the necessary information from…read moretheir customers that ended up with additional charges that you do not know. I would never use this if I am not at Ithaca.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Came up to visit my son and he needed a new phone. I took him AT&T and I wanted to buy him a new…read morephone. They didn't ask me about how I wanted to pay for it or if I wanted insurance. They just tried to force everything on me Worst att store ever

I ported my number from Cricket Wireless to AT&T Prepaid on Monday. I can make calls but still…read moredidn't have data and texting after 2 days. I came to the store this morning after spending many hours on the phone with AT&T CSR and tech support, who couldn't resolve the issues after going through all the troubleshooting drills. Ultimately I spent all morning at the store but I am very grateful and impressed by the work ethics, professionalism and dedication of the staff I met. In particular, I want to give kudos to Shauntay and Melissa, who talked with tech support, supervisors and eventually connected me with Apple (network issues). Melissa worked tirelessly and relentlessly since there were various barriers and limitations that she had to address. She also had to multi-task to help with other customers since the store was becoming busier as the morning progressed. I was relieved that my data and texting functions were restored at the end. We are lucky to have such exemplary staff at the AT&T Ithaca store, who do their best to serve, assist and advocate for their customers when needed. They are to be commended for the fine work they do and have reversed my first (unfavorable) impression of AT&T. THANK YOU!!!

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

Cory and Alex were awesome. Good job fellas thank you!!! They explained everything and worked…read morethrough a challenge with our wiring. Highly recommend

Best customer service I have ever dealt with for a home ISP. I always get within 10 Mbps of my full…read moreGigabit service and the last time I called support they helped me in less than 5 minutes and despite getting highly technical, the person on the phone knew exactly what I was talking about when I said CGNAT. Thank you for letting me say no to Spectrum.

This company has issues. They call you up to sell their…read moreinternet product but don't follow through on it. A few months ago I got a call from their sales department telling me that Empire Access would be in my area and active to use. But once it wasn't happening the sales department decided NOT to contact with any reason to why it was not happening. Then contacted thier sales department just to get told that it had been delayed. Told this many of times from them.