TW Enfield NY. We have been using Clarity Connect since 2016. Customer service has always been…read moreproblematic to non existent. The service has mostly 'repaired itself'. Lately, it has been off for days. No one answers then phone during business hours. No one returns phone messages. There are never any notices announcing outages or work on the equipment. Clarity Connect has no excuses. The tower is less than 1/2 mile away and clearly visible. This is a business that should not be supported.

Broadband connection was great, but NOW outages are frequent and long…read more Service technicians when working on antenna and modem are friendly and helpful. BUT service has been getting worse and worse as far as up. Service status feedback is poor and or non-existent, after leaving many voice mails and service forms.

Negative reviews if possible. They try to upsell you by lying and saying all the lower level plans…read morewill not work for basic tasks online and saying you need to get the most expensive plan. DO NOT BELIEVE WHAT THEY SAY.

Would give -5 stars if I can. Worst internet company ever. Hind all the necessary information from…read moretheir customers that ended up with additional charges that you do not know. I would never use this if I am not at Ithaca.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

After we lost power yesterday our internet was not working. Cory came to the house today from…read moreHaefele and installed a new modem and router and helped set up everything back to Wi-fi. thank you very much Cory!!

Cory and Alex were awesome. Good job fellas thank you!!! They explained everything and worked…read morethrough a challenge with our wiring. Highly recommend