Upselling no service liars. Horrible Experience…read moreT-Mobile greedy and unreliable Website is unusable

I went to T-Mobile to upgrade my phones for my wife and my self a couple of months ago our phones…read morewere 8 years old and started to miss calls went in because that is where I bought them they have been working get until then so I talked to one of the guys there i told him that I'm old school don't know about all the fancy stuff on the phones so he suggested witch phones would be best for the wife and myself so I agreed and bought two of them they had to be ordered and would be delivered to my home in a few days after I received the phones we set down to get them up and going not as easy as i was told we tried for a few days finally gave up went back to the store and young man came over to me i told him what my problem was he acted like I was a real dumb person he took the old one and the new one and he worked on it for over a half an hour finally gave them back to me and said all done but it will take a little longer before everything would transfer to the new phone so I left about an hour later I turned her new phone on and it was blank not only did nothing transfer to the new phone but it also deleted everything from the old phone all the pictures phone numbers everything so the next day I went back to the store again not in a good mood and basically I was told owell sorry I was really ticked off I asked him how much to just pay the phones off then I was going to leave T-Mobile i paid them off left went to the spectrum store talked to lady explained what happened she took the phones number one she explained that the new phone doesn't use a Sim card number two he never turned on some of the settings that it needed to work luckily she took out the Sim card from the new phone put it back in the old phone and everything came back on the old phone then in about five minutes time she had everything transfered over to the new one the wife is very happy and spectrum has two more happy customers

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

The screen on my iPhone 11 died and Apple was going to charge me a fortune to replace it. I went to…read more"Tech Express" at the mall in Ithaca and had great experience there. Staff are friendly and the owner is very committed to building good relationships with customers in the local community. I highly recommend this business! Martha Fitzgerald

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

In May of 2025 I purchased a Samsung tablet from Best Buy Ithaca. In February of 2026 it started…read moreto malfunction. Since I am a Geek Squad subscriber I had an extended warranty on the tablet. I took it to the Ithaca store where I was initially told it would have to be sent to Samsung for repair and there would be a $49 charge. I paid the charge and the tablet was returned 2 weeks later. After another 2 weeks it malfunctioned again. I returned to the store and was told I would have to pay another $49 to have it sent out for repair again. After a brief discussion I was referred to a manager who approved waiving the second $49 charge. 2 weeks later I received a message that the unit could not be repaired and it would be replaced. I went to the store to obtain the replacement but due to their system being down I was told to return in a few days. A few days later they still could not give me a replacement but I was told that I would obtain credit for the faulty unit and I could purchase a replacement and as soon as their system allowed the credit they would call me. After several days and not receiving a call, I went to the store again. they told me the person(s) I needed to see were not there but they would call me. No call so I returned to the store again. Same result...right person(s) not there but they would call me. Still no call so yesterday I went online trying to call the store. Was told they could not connect me to the store but promised I would receive a call back by 5 PM EDT yesterday. Still no call.

We went there to buy a projector and screen. It seems like it's more of a catalog store than a…read moreregular store with employees. It was EMPTY and absent of employees except at the front to check out. Giving off late days of Radio Shack. I guess if you need something basic, and need no help their business model for ithaca can work. But it just feels so sad and abandoned - seems barely open.

Have taken the computer here twice for repair (it's a 2011 Macbook Pro so it's getting along in…read moreyears). Works like new since the last trip in. They respond readily by text or call, and they seem to know what they're doing. Nice to have a spot right on the Commons where you can get tech support.

I've been here twice with two different MacBooks. The first time I needed my screen replaced. I…read morewaited a few days for them to order the parts and then was given back a MacBook with a dented screen. When I complained saying I didn't agree to pay for a damaged product the guy reminded me that I had already signed an agreement (I did, but that doesn't make it right) and that all sales were final. A few years later I came with a different MacBook that wasn't charging. I was told over the phone that it would be hundreds of dollars to fix. So I declined their business. I then went over to Ithaca Mac Repair who told me all I needed to was to clean the charging port with rubbing alcohol. Overall the customer relations were horrible, and they did not do quality work whatsoever. Mabe no one will ever see this review because of the messed-up algorithm, but if you do please don't give this shop your business it's not worth your time or money.

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.