Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced…read moreit with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Upselling no service liars. Horrible Experience…read moreT-Mobile greedy and unreliable Website is unusable

I went to T-Mobile to upgrade my phones for my wife and my self a couple of months ago our phones…read morewere 8 years old and started to miss calls went in because that is where I bought them they have been working get until then so I talked to one of the guys there i told him that I'm old school don't know about all the fancy stuff on the phones so he suggested witch phones would be best for the wife and myself so I agreed and bought two of them they had to be ordered and would be delivered to my home in a few days after I received the phones we set down to get them up and going not as easy as i was told we tried for a few days finally gave up went back to the store and young man came over to me i told him what my problem was he acted like I was a real dumb person he took the old one and the new one and he worked on it for over a half an hour finally gave them back to me and said all done but it will take a little longer before everything would transfer to the new phone so I left about an hour later I turned her new phone on and it was blank not only did nothing transfer to the new phone but it also deleted everything from the old phone all the pictures phone numbers everything so the next day I went back to the store again not in a good mood and basically I was told owell sorry I was really ticked off I asked him how much to just pay the phones off then I was going to leave T-Mobile i paid them off left went to the spectrum store talked to lady explained what happened she took the phones number one she explained that the new phone doesn't use a Sim card number two he never turned on some of the settings that it needed to work luckily she took out the Sim card from the new phone put it back in the old phone and everything came back on the old phone then in about five minutes time she had everything transfered over to the new one the wife is very happy and spectrum has two more happy customers

Came up to visit my son and he needed a new phone. I took him AT&T and I wanted to buy him a new…read morephone. They didn't ask me about how I wanted to pay for it or if I wanted insurance. They just tried to force everything on me Worst att store ever

I ported my number from Cricket Wireless to AT&T Prepaid on Monday. I can make calls but still…read moredidn't have data and texting after 2 days. I came to the store this morning after spending many hours on the phone with AT&T CSR and tech support, who couldn't resolve the issues after going through all the troubleshooting drills. Ultimately I spent all morning at the store but I am very grateful and impressed by the work ethics, professionalism and dedication of the staff I met. In particular, I want to give kudos to Shauntay and Melissa, who talked with tech support, supervisors and eventually connected me with Apple (network issues). Melissa worked tirelessly and relentlessly since there were various barriers and limitations that she had to address. She also had to multi-task to help with other customers since the store was becoming busier as the morning progressed. I was relieved that my data and texting functions were restored at the end. We are lucky to have such exemplary staff at the AT&T Ithaca store, who do their best to serve, assist and advocate for their customers when needed. They are to be commended for the fine work they do and have reversed my first (unfavorable) impression of AT&T. THANK YOU!!!

I bought a very nice tablet from Lena Gadgets with a reasonable price ! They were too friendly !…read moreGreat service! 5 stars !! Thanks!!

I've been here twice with two different MacBooks. The first time I needed my screen replaced. I…read morewaited a few days for them to order the parts and then was given back a MacBook with a dented screen. When I complained saying I didn't agree to pay for a damaged product the guy reminded me that I had already signed an agreement (I did, but that doesn't make it right) and that all sales were final. A few years later I came with a different MacBook that wasn't charging. I was told over the phone that it would be hundreds of dollars to fix. So I declined their business. I then went over to Ithaca Mac Repair who told me all I needed to was to clean the charging port with rubbing alcohol. Overall the customer relations were horrible, and they did not do quality work whatsoever. Mabe no one will ever see this review because of the messed-up algorithm, but if you do please don't give this shop your business it's not worth your time or money.

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

I brought in my 13 year old daughter's iPhone. It was locked because when she set it up she created…read morean Apple ID and password, but didn't remember what they were. We had already looked online and seen that the phone had to be put in recovery mode, which would delete everything on it. But following the steps to do that wasn't working.Gadget Pro said they could do a factory reset for $40 but we would lose everything on the phone. We were already reconciled to that, so we said go ahead. It only took an hour, and when we came back they said it worked and now all we had to do was sign in with the Apple ID and password. When I reminded them that this was the problem in the first place, they said contact Apple support and they'll unlock it for you. Apple support did unlock it after we provided them with proof that we had purchased the phone 2 years ago. Unlocking it also did a factory reset. Then we were able to set it up again with a new Apple ID and password (which I wrote down and stored). So Gadget Pro was nice and did what they said they would do pretty efficiently, but it didn't solve the problem I had brought to them. I paid them $40 to do something that was useless and unnecessary.

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.