I had a technical question about my antique trombone and even older mouthpiece, I have no one in my area to consult so I called Hickeys. Because of the distance I was unable to visit the store but someone there spent the time and shared his knowledge to help me. I was very impressed that he spent the time helping me. Thanks! read more

Scoundrels thieves and liars. They did $188.66 repair on my Vito flute without authorization. The flute is not worth that much. Store policy "If parts plus labor will exceed the amount shown ($100) by more than 50% we will contact you for approval before proceeding with service" When I inquired about pre approval Eric (man at front desk in kilts) told me that only applied to labor costs. Not wanting confrontation I paid $188.66 3 weeks later the F sharp was not working again. They had repaired 7 pads, but only 1 of the 2 pads related to the F#. They repaired the second pad and made some bogus claim about the flute head joint being bent and lower stack rib needing to be soldered, something they had done in the past. They Charged me $98.41. Parts for both repairs $78.39. Looking on line an entire repair kit costs under $20. To add insult to injury they claimed I abused my flute and exiled me from the store. The second bill will probably end up in court. read more

Amazing selection of trumpets to try out. The staff went above and beyond helping us.

The customer service at Hickey's Music Center is phenomenal. Fast, friendly and responsive. My family is absolutely sold on them for our future music needs. Five starts, five thumbs up and whatever other kudos you can come up with! read more

They are not very good sales people (or people in general it seems). Very standoffish and unhelpful staff. Was going to make a purchase but put it back on the shelf, as they were condescending and unhelpful. Ithaca College School of Music students are often cheaper and definitely much more knowledgeable for lessons. Save your money and go somewhere that deserves your support. I leave with a pit in my stomach every time I come here.... No more. read more

A great music store, and always eager to help. They have given me and my students some very good deals on hard to find music. They have had unexpected treasures of hard to find european editions that even the Juilliard Bookstore in NYC doesn't carry. Give them a call, they will help you out - and if you need something quickly, they deliver without delay. They have helped me get music that I lost, but realized I needed for an upcoming job, very easily, quickly, and affordably! read more

I am an out of towner and decided to stop at Hickeys just to browse around a bit. I always buy something when I am there, because I don't like walking out empty handed and usually find something I can use or need. Now for the disturbing part. The very second I walked through the door, some guy in a kilt literally barked at me in a very aggressive voice, "WHAT CAN I GET YOU"? It completely caught me off guard, so I didn't respond immediately. He then repeated the question a bit more forcefully, but with a twist, "WHAT DO YOU NEED"? I just said that I was doing a little "window shopping". His response was, "IF YOU ARE WINDOW SHOPPING, GO OUTSIDE AND LOOK THROUGH THE WINDOWS." From his tone, he wasn't joking or trying to be funny, because he was really being very impolite about it. I just shook it off, told him I was a drummer and came to look at some percussion items. So now it gets better. As he sees me wandering through the store, he said in a very sarcastic manner, "OH, YOU'RE STILL HERE?" At that point, I had had enough and brought the three items I picked out so I could pay for them. It was at this point this person, then decided to engage me in a debate about the merits of wearing masks and vaccines and on and on and on, trying to turn what should have been a friendly transaction into something political. I wasn't there to debate the merits of wearing a mask or the Covid vaccine (even though I was wearing a mask and have been vaccinated). I just was expecting a pleasant shopping experience. Unfortunately, that is not what happened. At that point, I very quickly paid for my purchases and exited the store. I come to Ithaca once a month and usually stop at Hickeys and ALWAYS make a purchase. No more. I'll just order what I want or need on line. I suggest you get this person in the kilt away from the front counter. He is not good for your business. R. Wendell Brown read more

I've been using Hickeys music for years as a music educator. Not only are they convenient, well stocked for the amateur to professional, child to adult, and courteous, but if one needs to find something Not as popular to stock or obscure, they have the musically knowledgeable staff to find it and get it for you quickly. Highly recommend, wherever in the world you may live. read more

Friendly and helpful staff. Always have what we need. The go-to music equipment supply store in Ithaca.

Their customer service leaves much to be desired. Every time I go there I am greeted with a sullen man at the desk who never once take notice of us. Since this is the only store in town for instruments, I guess we have to bear with it. There are so many kids playing instruments in Ithaca, I wonder why there isn't another shop - friendlier and more helpful one. Snobbish. It's kind of sad that you have to wait until they know your face to get the basic courtesy. read more

Hickey's is pretty much the only place to go for woodwind or brass instrument rentals/supplies/purchasing. They sell guitars too but I'd suggest going to Ithaca Guitar Works or McNeil's first. Their selection isn't great, but since they're the only place in Ithaca for band or orchestra instruments, there isn't much choice. They are able to order stuff for you and I've found their repair shop to be reliable. They also sell sheet music, PA equipment, and pianos (mainly keyboards). read more

Great music store. Fantastic variety of sheet music. Well stocked with supplies. The experienced and friendly staff can help you with all of your needs. If you don't live close by, check out their website. We stop in every time we come back to Ithaca, and the store keeps getting better! Highly recommend! read more

They definitely should work on customer service. I have been to the store twice in the last couple of weeks, once to rent an instrument for my school-age child, the second time to purchase books, and I have been treated curtly by the same unhelpful employee Even when the store is empty the guy can't wait to get you out of there, offers minimal explanations and no advice. I believe I now got the wrong book and the thought of going in to exchange it makes me cringe. I made a point of buying my child's books from the brick and mortar store to support it but I'll be sure and order online whatever I need next in order to avoid having to deal with the same unhelpful employee again. It's no fun knowing that Ithacans are captive audience when it comes to renting instruments. read more

Been shopping at Hickey's since the mid-seventies - love the staff and the big selection, too! They're online at www.hickeys.com if you can't visit the store in person - though you really should. It isn't easy to find - call for directions or check online. Guitars, digital pianos, band instruments, and lots of music! read more

Gary McCheyne who is the Guitar luthier sub contractor for Hickey's knows absolutely nothing about guitar wiring PERIOD!!! I gave him my guitar for a complete rewiring job and when I got it back after waiting 4 months the wiring was COMPLETLY WRONG. He was given the correct wiring diagram that I got for him from Seymour Duncan and he was given all the correct BRAND NEW parts, pickups, push pull pots ect. and still did a TOTALY WRONG WIRING JOB. DO NOT LET THIS GUY EVER TOUCH YOUR GUITARS WIRING EVER. MARK PAGLIARO read more

Went to buy a violin. A gentleman asked us to ask the man behind the counter, as he is the one who is able to help us. and he thought they had more then what was there. I went to the counter, told him we were looking for violins, he said yeah. Asked if they had more he said no. Went to look at the ones, no one helped us. Went up and asked for a bow, he handed me one said this one looks good. Had to take the violin down and try in the store, again people walked by but no one assisted us. Left the store, will not go back again. Went to music store in Elmira, couldn't recommend that store enough they helped us, bought a violin and more. read more

Their customer service is great. Very friendly people greet you and help you with whatever it may be. I bought a saxophone through them and it couldn't have gone better. Although it took about 3 weeks to come in it was well worth it. Great selection of all instruments and you can order something if they don't have it in stock. A great selection of sheet music to, overall best music store in the area. read more

I've been a customer of Hickey's for decades. I appreciate that it's locally owned. I buy piano music there frequently, and if they don't have what I need in stock, they will order it for me. I was there this morning, getting a lot of music, and I noticed fun-looking colorful ukeleles hanging on the wall. The person who was helping me was able to tell me all about them, including advantages and disadvantages. I am glad we have a store like Hickey's downtown. read more

Great shop for all things musical. If they don't have it, they can get it. Knowledgable and friendly staff. Reasonable prices.

As a professional trombone player with a doctorate in trombone performance from the University of North Texas, I can honestly Hickeys is about the only place I shop when it comes to music. The almost always have everything I want in stock and if not the turn around is extremely quick. The customer service has always been some of the best I have found. Would recommend them to anyone and often do. read more

Poor customer service. I ordered a product from their website, but three days after I had received my confirmation email, I was notified that they made a mistake and it actually costs $31.95 more than advertised on their site. They offered no compensation or apology for their mistake, and the website still had not even corrected. I have canceled my order and will buy somewhere else. Since this is a local business, you'd think that every customer should count for them, but this shows that they are not willing to take any extra measures to keep customers. read more

I drove an hour to Hickey's to get my saxophone tuned up. It needs new pads on several buttons and a mouthpiece but still plays wonderfully and sounds great. Eventually I wanted it totally gone through, but as my child is just learning to play I wanted to make sure the interest stayed before I invested $300 it would cost to totally refurbish. "Steve" refused to repair what I asked. He said he would only do the $300 and said he would not let anyone play it as it is because the case smelled "musty". I'm sorry, but it is my instrument, and if I am willing to pay for $50 in repairs and clean the "musty" smell off the instrument and reline the case that should be my choice. A business this small should not give customers ultimatums. I spent $440 on various music and instruments the night I dropped off the saxophone. Hopefully I can return 90% of my purchases since this is NOT a business I want to support. I really wanted to love this place. Who can afford to turn away business these days? Steve, apparently. I guess he spends enough at Hickey's to tell his employer he just lost a customer. read more