We brought several pieces of jewelry to The Jewelbox in May 2026 for metal reclamation. We had…read morephotographed all items beforehand. When we picked up the returned loose stones, we immediately noticed one did not match the original -- the size and appearance were clearly different from our photos. We returned to the shop within minutes. We were later informed by text that the original stone had been broken during removal. This had not been disclosed at the time of pickup. Instead, a replacement stone had been placed in our return bag without explanation. Because the replacement did not match, we had it independently examined at Kay Jewelers, where it was identified as glass with no gem value. We have since requested written documentation of what happened to the original stone, as well as return of the broken stone or a proper replacement. At the time of this review, the matter remains unresolved. We are sharing this experience so others are aware of our situation before entrusting valuable or sentimental jewelry for similar work.

The staff is incredibly friendly and welcoming. I would highly recommend this place to friends and…read morefamily. Keep up the great work!

I have shopped in this store many times and I was surprised to read this poor review. It's a shame…read moreone person's bad experience condemns the entire store. I have always encountered helpful and friendly staff here. The selection is wide and varied. The quality is superior, encompassing many artists, artisans and price ranges. You can find something in most any material; wood, metal, glass, ceramic, felt, etc. I really enjoy shopping here and have purchased many lovely items.

I went into 15 Steps a few days before Christmas to buy jewelry for my wife, only to listen to the…read moresales personnel telling story after story about how dumb and clueless and pathetic the guys were who came in to buy jewelry for their wives on the days before Christmas. A quick joke like that would have been fine, but they themselves seemed clueless as they just carried on yukking it up about how stupid we men are. So, I left after about 5-7 minutes of that and don't plan to shop there again. There are plenty of other stores and online sites where I can buy jewelry.

My first visit there, to sell some old gold and silver jewelry. I was greeted immediately and the…read moreowner was very friendly and efficient. It is always difficult to judge whether such an establishment will be fair in their dealings, as I have been taken advantage of before in other places. This, however, was a very positive experience and I think I got a fair deal. I maybe could have haggled more, but I had cash in hand within minutes. I would use their services again.

5 stars all the way. I walk in, man greets me to repair my necklace at moments notice. He fixed my…read moregold locket clasp in seconds, it's been broken for 20 years! Very helpful, very friendly, very professional! I will be back to check out gold and silver! Thank you guys!!!

This place was a little more high end than I had thought it would be at first glance. It's a great…read moreplace to get good quality goods, instead of a souvenir/browsing kind of store. There is pottery, blown glass, carved wood, and many more handmade items. It's great that many artists fill this space and their stories are shown through their info cards by their work.

This was my favorite place to shop in Ithaca. Good amount of street parking in the area, and the…read morestaff members are friendly. It's similarly sized to other college town artist co-ops that I've encountered, but their inventory has some of the best variety of mixed media I've seen, at an appreciably high standard. Jewelry/accessories, apparel, pottery/glassware, wood carvings, prints/paintings, wreaths, and more home decor of all materials and dimensions. We found the perfect souvenirs to commemorate a group hike we did during our trip, after discussing the merits amongst ourselves between three artists who depicted the same trail in their own approaches: linograph vs photograph vs watercolor. We also purchased some crocheted plushies and a magnet, and my better half talked me out of a piece of enhanced folded book art. To respect the no photography policy of many of the artists, I'll just note that the website's artist portfolio just represents a drop in the bucket of what you'll find. We'll definitely stop in again for more unique wares whenever we pass through the area.

Interesting store. Great variety…read more Quite busy. It's clean, but I still sneezed a few times. That's unavoidable. I was a bit uncomfortable being follwed around by staff so often.

Rude. I was the only one in the store. I walked in, and one of the shopkeepers was too busy fixing…read moreher hair in the mirror to even glance at me as I stood next to her.

Nice unique gifts. Bought a gift for our family with finger lakes in it...they loved it.read more

I met with Joseph on Saturday as we toured his amazing shop and discussed possibilities for a…read morespecial Valentine's gift for my boyfriend. With COVID and the uncertainties of our future I've decided it's important to make the most of every holiday and special occasion. The next one upcoming is Valentine's say. I'm seeking a special piece of glass art. I've seen a couple of items I'm interested and Joseph and is store have been a great sounding board who is full of knowledge as I determine my next steps and investment. Love his unique boutique filled with wonderful gifts. While I do my research on what makes sense for me he's been busy contacting artists to get an idea as to their latest inventory and shipping date. More soon! In the meantime I'm going to continue to explore, conduct research and learn about what's available locally.

The owners make you feel welcome. Service is excellent, and the owners love hockey. The whole…read morefamily takes an interest in you.

We met with Dave 2 and Dave 3 for both a new purchase and watch repair. We were treated with…read moreexceptional service, knowledge and curtesy. this is now the ONLY jewlery store In Ithaca we will use for purchases and repairs. we've used others and they don't favorably compare with Schooleys!