I needed an extra hole added to my Hermès leather Apple Watch band. I walked in and was immediately…read morehelped. It took a few seconds and they said it was free of charge! Amazing service and beautiful jewelry too. I will definitely be coming back.

I do not have a lot of experience buying fine jewelry (nor the money to do so generally), and my…read morepalpable ignorance in this area often results in my sticking out like a sore thumb in many jewelry stores. I feel exceptionally vulnerable in these environments, particularly if the staff make it clear that I am not their typical or ideal clientele. But happily, I left our locally owned Mansour today with a beautiful purchase within my budget after being treated with respect, warmth, and dignity. The young woman at the counter was so kind (and wore an enviable bedazzled mask), and took her time helping me find a piece that was special while still within my price range. She made me feel genuinely welcomed and relaxed. The gentleman who popped by a few times was distinctly knowledgeable about diamonds and their faux counterparts, and was able to help me decipher prices and quality. I am so grateful for their gracious assistance, and will be thrilled to recommend Mansour in the future.

I brought an old ring with sentimental value to The Jewelbox. It was dirty and had missing stones…read more I asked if it could be, and should be, restored. Given the owner's positive response, we went ahead with the work. A few weeks later I picked it up, and WOW, the ring is beautiful. It looks ten times better than I ever remembered. I am so happy I had the ring restored at The Jewelbox!

Needed a ring resizing for my engagement ring- staff was very friendly and helpful and they got the…read morejob done in less than a week for about 80 bucks. My ring came back prettier than ever absolutely sparkling!! (the pic doesn't do it justice my camera sucks)

I have shopped in this store many times and I was surprised to read this poor review. It's a shame…read moreone person's bad experience condemns the entire store. I have always encountered helpful and friendly staff here. The selection is wide and varied. The quality is superior, encompassing many artists, artisans and price ranges. You can find something in most any material; wood, metal, glass, ceramic, felt, etc. I really enjoy shopping here and have purchased many lovely items.

I went into 15 Steps a few days before Christmas to buy jewelry for my wife, only to listen to the…read moresales personnel telling story after story about how dumb and clueless and pathetic the guys were who came in to buy jewelry for their wives on the days before Christmas. A quick joke like that would have been fine, but they themselves seemed clueless as they just carried on yukking it up about how stupid we men are. So, I left after about 5-7 minutes of that and don't plan to shop there again. There are plenty of other stores and online sites where I can buy jewelry.

This was my favorite place to shop in Ithaca. Good amount of street parking in the area, and the…read morestaff members are friendly. It's similarly sized to other college town artist co-ops that I've encountered, but their inventory has some of the best variety of mixed media I've seen, at an appreciably high standard. Jewelry/accessories, apparel, pottery/glassware, wood carvings, prints/paintings, wreaths, and more home decor of all materials and dimensions. We found the perfect souvenirs to commemorate a group hike we did during our trip, after discussing the merits amongst ourselves between three artists who depicted the same trail in their own approaches: linograph vs photograph vs watercolor. We also purchased some crocheted plushies and a magnet, and my better half talked me out of a piece of enhanced folded book art. To respect the no photography policy of many of the artists, I'll just note that the website's artist portfolio just represents a drop in the bucket of what you'll find. We'll definitely stop in again for more unique wares whenever we pass through the area.

This place was a little more high end than I had thought it would be at first glance. It's a great…read moreplace to get good quality goods, instead of a souvenir/browsing kind of store. There is pottery, blown glass, carved wood, and many more handmade items. It's great that many artists fill this space and their stories are shown through their info cards by their work.

Great customer service, super friendly and accommodating. Got wedding bands made here and would…read moredefinitely recommend to others. They looked at designs we liked to come up with some custom bands, and even gave pricing for different metals we might consider. The rings are beautiful and the process was really easy

Stunning! The selection of beautiful, high quality gems was amazing. The custom necklace they built…read moreme was incredible, perfectly crafted and gorgeous. If you want quality, this is the place. Strongly recommend.

Interesting store. Great variety…read more Quite busy. It's clean, but I still sneezed a few times. That's unavoidable. I was a bit uncomfortable being follwed around by staff so often.

Rude. I was the only one in the store. I walked in, and one of the shopkeepers was too busy fixing…read moreher hair in the mirror to even glance at me as I stood next to her.

Nice unique gifts. Bought a gift for our family with finger lakes in it...they loved it.read more

I met with Joseph on Saturday as we toured his amazing shop and discussed possibilities for a…read morespecial Valentine's gift for my boyfriend. With COVID and the uncertainties of our future I've decided it's important to make the most of every holiday and special occasion. The next one upcoming is Valentine's say. I'm seeking a special piece of glass art. I've seen a couple of items I'm interested and Joseph and is store have been a great sounding board who is full of knowledge as I determine my next steps and investment. Love his unique boutique filled with wonderful gifts. While I do my research on what makes sense for me he's been busy contacting artists to get an idea as to their latest inventory and shipping date. More soon! In the meantime I'm going to continue to explore, conduct research and learn about what's available locally.

Well, I didn't buy $9,000 worth of watches here like the reviewer Leon J. below ... it's amazing…read morehow much money people have at their disposal .... I only spent $13 to fix my wrist watch ... but it was such a pleasant and fun shopping experience for me ... I felt me and my watch was treated with care .... I was worried it might have some issues ... but it just needed a new battery. I was so happy to see it come back to life! The elderly gentleman I interacted with was just so pleasant, cordial and wonderful. I'll choose this place any time over box stores staffed by impersonal, clueless people who could care less, even if they did the job for half the price. My hard-earned money stays in local economy. And so should yours! A big plus for me is the presence of a very cute, well-behaved doggie ...I gave her some love before I left the store. I enjoy shops with companion animals ... there's another one with a dog in Commons ... an outdoor gear shop .... you'll never see owner's pets hanging out at box stores. Long live small local businesses!

I can't recommend them enough. Personal and friendly service in such a quaint, family run jewelry…read morestore. The jewelry is unique and very beautiful. Check them out, you won't be sorry.

This place is wonderful. The store itself is super tiny, but packed with lots of great stuff. Great…read moreplace to buy silver jewelry and scarves. The prices are much less expensive than you'd pay elsewhere, and just fun to be in.