I needed an extra hole added to my Hermès leather Apple Watch band. I walked in and was immediately helped. It took a few seconds and they said it was free of charge! Amazing service and beautiful jewelry too. I will definitely be coming back. read more

Mansour Jewelers - Jewelry Near Me - Ithaca, New York

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I do not have a lot of experience buying fine jewelry (nor the money to do so generally), and my palpable ignorance in this area often results in my sticking out like a sore thumb in many jewelry stores. I feel exceptionally vulnerable in these environments, particularly if the staff make it clear that I am not their typical or ideal clientele. But happily, I left our locally owned Mansour today with a beautiful purchase within my budget after being treated with respect, warmth, and dignity. The young woman at the counter was so kind (and wore an enviable bedazzled mask), and took her time helping me find a piece that was special while still within my price range. She made me feel genuinely welcomed and relaxed. The gentleman who popped by a few times was distinctly knowledgeable about diamonds and their faux counterparts, and was able to help me decipher prices and quality. I am so grateful for their gracious assistance, and will be thrilled to recommend Mansour in the future. read more

First of all, I have to say this was probably the best service I've ever received from a non-corporate jewelry store. The gentleman at the counter who greeted me at the door was friendly, kind and attentive. I went to get a ring re-sized. It is one of those open back ones, silver, in the shape of a feather and I didn't want to squeeze it to fit by myself because it might lose the round-shape. Given, it wasn't the most difficult job, and it wasn't like he was dealing with a several thousand-dollar piece of jewelry, but he handled it almost as if it were. When he refitted it, he was careful but fast. I could tell that he was experienced and knowledgeable. Then he handed it back, made a few adjustments...and voila! I was out of there in five minutes. And the best part? Because the job was so simple, he didn't even charge me when he easily could have. I had a wonderful experience and I will definitely be back. The only small complaint I would have is that there weren't any hours posted by the door. I had tried to go here last weekend, but I didn't realize they were closed. I should have known, though, given that it's Ithaca and it was a Sunday, so I still give Mansour 5 stars! read more

The customer service here is the best! Everyone was attentive and friendly. David the owner is extremely knowledgeable and we felt as though he knew every ring in the store. Within a short time he had a couple of wedding bands picked out that went really well with my engagement ring. I chose from the selection and I am very satisfied. I also had my engagement re-sized and he did a great job with it. My fiance ended up picking out a hammered ring and David did the work right in the shop. read more

I have purchased jewelry here and had jewelry and watches repaired. The service is top notch. They are friendly, professional and reasonably priced. It is the perfect place to go for any jewelry needs. read more

Very friendly and super helpful. Came in to get my grandpa's watch that i inherited and it took less than like 5 minutes. Also bought a new band and they made sure it had a good fit. read more

Really mixed feelings on this store. I've taken small things in for repairs that were done quickly and at very reasonable prices. But most recently I brought in my mother's wedding ring to be sized down for my hand. It's an infinity ring and I was told it could be brought down in size while keeping the stones evenly spaced. But sadly, when I got it back it was too small and it's now misshapen, stretched out, and the stones are unevenly spaced. I'm kind of heartbroken since it was my mother's ring and since she has passed I wanted it to wear it happily. But now I feel like it's mangled and lost much of its beauty. read more

I have gone to Mansour once or twice in the past for little things, and always been happy when I walked out of there. But my latest experience with them has convinced me that there is something special going on there with customers. They are truly kind people who learned long ago, I would think, that you want to make someone a customer for life. My latest dealings with Mansour has involved a lot of work - and they could easily have turned down the job as other jewelers did. But they accepted the challenge and tried to help me save money. As long as I am in Ithaca, I will never go anywhere else. THEY ROCK!!!!! read more

Went in with something specific in mind, they showed me what they had on the floor, then took me in the back to look through all their catalogs with me, even pulled up items on their supplier's website to help me. They offered to order the item I wanted for a very quick arrival (3 days) at holiday time. They never once talked about their markup or bothered me about shipping costs. Very personable and helpful. Good People, caring for their customers. Can't give enough praise for my experience! read more

Went in with a broken necklace and they fixed it within minutes, FREE of charge. Great service, friendly workers. 5/5 would recommend

My recent second visit to Mansour's only reinforced my first impression that David, the owner, is truly a kind and caring man who gives his customers his best. I first took in a broken gold necklace and a ring that needed resizing along with some broken gold jewelry. He gave me a fair estimate for all work as well as money back for the gold. At that time, too, he valued a vintage gold bracelet, free of charge. On my second visit, I took in my father's vintage watch to see if it could be repaired for a birthday gift for my son. He did the repair right there, polished up the casing and added a new band, all with caring and compassion, and seemed very pleased to see ME so happy! He's got my future business! read more

My husband bought me a gemstone as a birthday gift a few years ago and we were finally able to afford to get it set. Mansour's jeweler Michael helped me selected and tweak exactly what I wanted and then designed it for me. It is a family business, with a grandson now doing the design work. You simply don't want to go to a chainstore in the mall when we have such a wonderful place right here in our town run by local people who care about their customers read more

I dropped off my engagement ring to Mansour Jewelers to have it resized and two days later, the ring was ready and looked amazing! I would highly recommend this business for anyone's jewelry needs - the people are very helpful and kind, their work was fantastic and very reasonably priced. read more

My fiance purchased my engagement band here and I could not have been happier with the ring. The staff at Mansour Jewelers helped him through the stressful decision and gave him valuable, honest advice. They were patient and worked hard to find a ring that would match my personality (all without my knowledge). They are now helping me with my wedding band and I have had the best experience! I thoroughly recommend them to anyone. It is nice to support a local business in the area, especially when the service is far superior to everyone else! read more

Wait a second. My sister's watch was literally in pieces, she walks in, & minutes later the guys had it fixed and explained what happened. Then - "There's no charge. That was really quite easy." read more

Went in to get a watch band replaced. Pleasant experience at a good price. They are experts at their craft.

They are the best. I custom designed an engagement ring a few years ago and they still remember my wife and I every time we stop in. They make sure to work within your budget and still provide an excellent finished product. Every person is extremely personable and knowledgeable and always willing to help. This shop is a great example of how to run a business and keep customers happy. read more

I really love this family-run store. It's truly the best of the best. Excellent work and so friendly and helpful. I come here for jewelry repair or purchasing needs. read more

Very friendly customer service and they did great work. I recently came in looking to buy earrings as a gift. They clearly cared that I ended up with earrings that look great while staying within my budget. They showed great flexibility in putting together something to fit my needs. I will definitely shop here again. read more

I came here to get a ring resized and I wasn't sure how much smaller to make it. After the work was done, I realized it was too big and needed to be resized again. The owner was very annoyed/angry by this and made me feel silly for not knowing what size I wanted from the beginning. He made me feel so uncomfortable and flustered that I won't return or recommend this shop to anyone. read more

I took 3 pieces of vintage Jewelry for my son's wedding in for repair a week ago and I was very happy with the customer service at Mansour Jewelers.The jeweler gave me a quick consultation and I received a call later that same day that the work was done. The Earrings,Broach, and Bracelet looked great and the price was very reasonable. read more

I brought my one of a kind vintage 1940's engagement ring here to be sized, based on a friend's recommendation. It was not done right the first time, and I had to leave it again to be fixed. It was, but at additional cost. A few months later, the stone fell out of the setting, and again I brought it to Mansours since they knew the piece. Without consulting with me at all, or asking permission, the owner (in my opinion, hastily and clumsily) added gold all around the setting, completely obscuring the detail on the original setting and sloppily raising the sides of the setting, completely changing the look of my one of a kind piece. It looks messy, poorly done, and it ruined the ring as it was. Needless to say I was devastated and appalled that this was done without permission. When I went in to talk to the owner and tell him how upset and appalled I was, he condescendingly dismissed me and regarding the covered-up original detail said, "I don't even know what you're talking about", and walked away from me. I even showed him a before and after photo to jog his memory. His lack of professionalism, lack of compassion, and utter disregard for the importance of this sentimental piece is appalling. He refused to even listen to me, walking away and dismissing me immediately. I now am the owner of a ruined vintage ring. I can never get that back. I will never, ever give them my business again, and I will be sure to discourage others as well. read more

Mansour was recommended to me by my boss at the time. I went there to have my white gold engagement ring rhodium plated, because it was becoming yellow (it's 9 years old, so that is a normal process). When I showed it to the man who I believe to be the owner, he said the prongs on my ring were too worn, and I needed to have the whole setting replaced. Ok, I went with it since my boss told me he was great. He quoted me a price (for the rhodium plating and replacing the setting), and told me the day I could pick it up. When I came back for it, he charged me the price he quoted, however he had not done the rhodium plating, saying all it needed was to be polished. I felt ripped off, but after not having my ring for a few days, I didn't want to insist he keep it and do the rhodium, because by then, I really wanted my ring back. In the next few days, I started realizing that the prongs were unusually high and pointy, because they kept snagging on everything. A few weeks later, I moved away from Ithaca, and now one of my new prongs is already bent due to the snagging. I'm very disappointed, and since I don't live in Ithaca anymore, I can't even bring it back to get it fixed, not that I necessarily would after that experience. read more