Came here looking for an engagement ring after a bad experience at another jeweler. Was immediately…read moregreeted by several friendly staff members who asked me to wait just a moment as they finished up with another customer, which I was happy to do. No more than a few minutes later I was sitting with a friendly staff member who was more than willing to answer my questions as I'm new to this!! Had diagrams and everything to help answer my questions and show me what she was talking about. Even helped me with a decision on a ring with some very clever tricks!! I was debating all diamonds or possible other gemstones off to the side of the main diamond. Not long after I had the ring not only designed but I was happy! Paid for it and they sent me on my way with paperwork and a thank you for your business and see you soon! I was able to get a great ring at a great price. I was very happy with service and cost especially since I knew what the other jeweler wanted as I literally just let them to go here. I got a better ring and better service!

Hello all... I dealt with Mary Main first by telephone than I visited with her, driving from…read moreRochester. She has been very helpful and patient with a first time Rolex buyer. I am looking forward to the arrival of my watch. I was told mid-summer and so I am anxious for the time to pass until then. If all goes as expected, as I believe it will, there will be more business between us. I enjoy her straightforward and professional approach.

This is now jewelry by jay. I just want to post that I was looking for a new jeweler to do a lot…read moreof repairs and to turn in some scrap gold like 1 earring and broken chains. I did some research and found Jewelry By Jay Cicero. Best decision I've made. His prices are reasonable, they have a few jewlers on site and have beautiful custom pieces for sale. I dropped off a lot of repairs that they are already working on. I wanted my white gold engagement ring redipped anfd they did it in about 15 minutes while I waited. Their customer service is wonderful and their pricing is beyond fair. I definitely recommend this family run store and thought I would share my experience in hopes to maybe help someone.

I have been so pleased with them. I had batteries in 3 watches and they were very reasonable and…read morehelpful. I then had to. go back for another battery and he fixed it complimentary for me. They are also very pleasant and always willing to help

I came in looking to buy an engagement ring and was met with an older woman who seemed friendly…read moreenough at the beginning. I'm new to buying rings and jewelry in general so I had questions! I made the mistake of asking about real diamonds over lab created and immediately got told they don't deal with lab created only highly quality real diamonds and they may only have one lab created and got pointed to a small little case with the point of a finger. I was only curious about if they tested as real diamonds and general thoughts about them. At this point I'm already a bit put off. I asked about a multi stone ring which she showed me a few but nothing seemed right so she took me to another case which had beautiful rings or so I thought. Found one I loved but got told oh no that's cubic zirconia it's a demo ring we have to design and order these....im looking to buy today I thought to myself. Got some more attitude about my questions and ideas after again finding a ring to be designed. I also wasn't happy with the prices and when I asked about financing it again I got attitude and told I'll have to ask. She came back with a 6 month financing for a ring over 8 grand. Left unhappy with the service and attitude and will never go back, which is unfortunate as my father got my mom's engagement ring there many years ago and was told that's the best place, or was....

I needed help with some pieces of jewelry I've had for years. I needed their expertise and called…read moreahead to see if they would look them over. They were very professional when I came in and treated me with kindness and respect. They were very knowledgeable and I would definitely recommend stopping in if you are looking for a custom piece or something from their cases.

I don't usually write reviews, Reeds absolutely deserves one. I've been working with Reeds Jewelers…read morefor several years, and my passion for watches is what first brought me in. The exceptional treatment I received from day one is why I will continue to return for the rest of my life. Kristy has been outstanding -- knowledgeable, professional, friendly, and completely honest. Her entire team, including Natalie, John, and others, consistently provides the same high level of service. It's rare to find a store where every interaction feels welcoming and pressure-free. The new store location is beautiful and has truly elevated the watch-buying experience here in Central New York. Their selection ranges from everyday timepieces to heirloom-quality watches that can be passed down for generations. If you're in the market for a watch, whether it's your first or your forever piece, I highly recommend Reeds Jewelers. In my experience, they are simply the best place to go. Paul

It was a great shopping experience. The hospitality was impeccable, and the customer service was…read moreexcellent. They even offered us complimentary water and snacks while we browsed the store. The staff was very polite, and I'll definitely be stopping back again.

Great experience with this very knowledgeable team. I would highly suggest this location for all…read moreyour jewelry needs ( minus watches). I had a great experience .

Yesterday I went to a jewelry store in Fayetteville Ny to have my seiko watch band fixed. The…read morefirst store wanted a minimum of $75 to fix the broken link. My friends said it is A better deal at Cazenonia jewelry. They were not wrong. I picked up my watch 2 hours later and the total due was $10. This was the exact same repair less than a mile away and I saved $65 plus. I am not trying to influence your0 decisions but give Caz Jewelry a shot first.

I do not go to jewelers often but I needed someone who could put a new battery in my Seiko watch…read more After calling several jewelers and told I would need to leave the watch or they needed to see the watch to determine if they could even replace the battery, and getting quite a range of prices, I called Robinette. At Robinette they replaced the battery while I waited for a very reasonable price. The staff was very pleasant and helpful. I would definitely go there again. Ann O.

From the owner: Small independent family owned and operated since 1944. Jeweler on site to help you with your…read morerepair needs. Watch batteries and watch repairs. We purchase old scrap gold and silver. Diamonds, Colored stones and much more.

We went here to get a ring repaired and cleaned. The owner was rude and condesending. We were…read moresurprised at his lack of knowledge after we went elsewhere and were properly taken care of. Perhaps the owner was upset we hadn't purchased the ring from him.

I only bring my jewelry here. It's a local business that has been around for years and is very…read moretrustworthy. The staff are awesome and so helpful. They have a decent selection of jewelry at fair prices and they also clean or repair.

Stopped in here years ago and never sought out another jewelry store since. They get personally…read moreinvolved with your needs and strive to give you the best experience. They are certainly not a chain with same old same old pieces and settings. One of a kind pieces can be had here. Exquisite pieces and styles are displayed in multiple cases. The staff is always pleasant and interested in knowing your style and will suggest that you try on pieces that compliment. We got out wedding rings there and my band was custom made and we couldn't be happier. Stop in. Leave the chains to those without imagination.

I have known Mark Hayden for many years and have sent many a customer to his store because of his…read moreKnowledge of his craft and his professional courtesy to his many customers. Mark and his great staff will treat you so well that you will go back again and tell your friends about Hayden Jewelers as sure as I am writing this. Please stop in to his beautiful store during this Christmas buying season and see how well Mark & his staff treat you like they treated me many years ago. And living here in Las Vegas when you stop Please do me a favor and say Hi for me to Mark. Robbie Wells Las Vegas

I would recommend Hayden to anyone that wants an awesome experience jewelry shopping. My fiancée…read moreand parents came here all together and bought my engagement ring. They were given amazing service by Mark, who took them step by step through the jewelry making process. They all told me that they felt truly cared for during their experience and were given a very high quality piece of jewelry. I love my ring so much, and when I recently brought it back to be resized I was also given an amazing experience! I was extremely well taken care of and they worked so quickly to get my ring back to me. Hayden offers personal and quality service that I've not experienced before. I can't wait to come back here for our wedding bands and I will be recommending them to everyone!

I came into the store about 1 minute before closing to have them replace a watch battery. I don't…read morerecall the girl's name who helped me, but she was very gracious and took care of me, no questions asked. And, she didn't gouge me on the cost. That's what I call taking care of the customer. Thank you

Everything! Polite and helpful and told me what I needed to know about my jewelry. Their prices…read morewere reasonable and had numerous pieces of jewelry that I liked. I would go back for future purchases