I was pleasantly surprised by my visit. They had a wide variety of mattresses. The salesman,…read moreMarek, knew the products and was very helpful. A mattress is a big investment and I left the store confident that I had made the right choice.

My husband and I went to Home Plus to look for a new mattress. I did NOT want to buy on line,…read morebecause you cant see, or touch on lay on the product you're buying. Its seems too risky. Start to finish the buying experience was A+. Price was fair, delivery was prompt and they made my old mattress go away. The showroom is enormous, and the products seem to be well made. We love shopping Local and American Made, so Home-Plus will be our new go-to furniture store! Closing thought-We chose the Temperpedic mattress with the memory foam topper and I have not slept this well in a long, long time! :)

We came to Olum's discount warehouse center and were very impressed with their incredible selection…read moreof dining room tables, sofas as well as great looking and very reasonable priced digital television stands! We bought a stand that we were able to take home with its. We drove over to the "Pick Up" doors and we were helped by the kindest and most professional employee. I wish I got his name . He was s tall guy who spent a great deal of time assisting us at fitting the television stand into my daughter's trunk. It became evident that the only way we could fit the stand in the car, was if I stayed at the dock until my daughter came back to get me! The Olum's employee offered water and other treats, while waiting for my daughter to return to get me! That guy deserves a raise! He was working Sunday morning on August 28!

1 Star I have been a…read moreloyal Olum's customer for 20 years. Between my spouse and me, we have spent well over $20,000 there on appliances and furniture. I have always purchased the extended warranties and have never even taken advantage of the discounts offered toward future purchases. Until now, I had never had a problem with Olum's, and the sales staff have always been wonderful. Unfortunately, my experience with a brand-new GE refrigerator has completely changed my opinion. Shortly after the refrigerator was delivered, I noticed that it was not cooling properly. On the second day, I called Olum's because the temperature was around 50 degrees. I was told that it could take 24-48 hours for the refrigerator to reach the proper temperature, so I waited. By day four, the refrigerator was still only reaching about 45 degrees on its coldest setting. At that point, Olum's contacted GE, and GE scheduled a technician for a week later. The technician came out, diagnosed what he believed was an airflow problem, and made adjustments. Unfortunately, the refrigerator still did not get cold. Another week went by without a working refrigerator. When I contacted Olum's again, I was told that I needed to deal directly with GE. When I called GE, I was told that because the original issue had not been properly reported to them, they had to open a new service ticket. The next available appointment was three weeks away. At that point, GE allowed me to find my own technician and said they would reimburse me. Meanwhile, I lost the entire contents of my refrigerator twice. The financial loss from groceries alone was in the thousands of dollars. But the inconvenience was just as significant. Without a working refrigerator, you can't properly cook, grocery shop, store leftovers, or live your normal day-to-day life. You don't realize how essential and convenient something is until you don't have it. What has disappointed me most, however, is not that a brand-new appliance turned out to be defective. Things happen. What has disappointed me is that Olum's took no responsibility for helping make the situation right. After 20 years of loyalty and more than $20,000 spent with this local business, I expected some effort to acknowledge what my family had gone through. Instead, I was essentially told to deal with GE. And unfortunately, the story doesn't end there. Today, after everything I have been through over the past two months, I went back to Olum's and purchased another appliance--a new washer. Despite knowing the circumstances and knowing my history as a longtime customer, I was offered zero discount or accommodation toward the new purchase. If I were running a local business and had a customer who had supported me for 20 years, spent tens of thousands of dollars, continued buying from me even after a major problem, and had gone through two months without a working refrigerator, I would have made an effort to do something to make that customer feel valued. Unfortunately, I didn't feel valued. I have always believed in supporting local businesses, and for 20 years I believed my loyalty to Olum's meant something. This experience has made me question that. Buying local means very little if the business isn't willing to stand behind its customers when something goes wrong. The sales staff have always been great, but customer service is ultimately measured by what happens when there is a problem. In this case, Olum's fell far short of what I expected from a company I had supported for two decades.

I want to give a shout out to Metro Mattress, and particularly to Max, the salesman I worked with…read more(and I think that he's the manager?). He worked with me to find a great bed on which I'm sleeping comfortably. But he really came through when I had an issue with some sheets I bought there--even though the problem was not Metro Mattress' fault. What happened was this: I bought a set of sheets, and they were delivered with my bed. But somehow, they'd gotten dirty before I opened them. Max directed me to the company, which mailed a replacement. Somehow, those were dirty too. I'm guessing this was an unfortunate coincidence. But this time, when I contacted the company (BedGear, not Metro Mattress) they made things more difficult, saying that I would have to mail the old sheets back *and cover the cost of shipping myself.* That seemed messed up. And I contacted Max. He went up the chain of command at Metro Mattress, and ultimately told me that they would provide me with a new set of sheets, at no extra cost. He could have easily said that this was an issue between me and BedGear, and shrugged it off. But he took the time to help me out, and I really appreciate it. The new sheets, by the way, were fine.

We started out with a great sales experience. Katie was very patient and helped us make an informed…read moredecision on a mattress. We were prepared to purchase a brand new tempurpedic and we were super excited to treat ourselves to a premium bed. Then Katie said she could save us a lot of money if we bought a floor model. We were reluctant at first but she assured us that it would be clean, and hardly used at all. The price difference was nearly $4000 so we decided to put our trust in her sales pitch. That was a mistake. The mattress is way softer than the one we wanted. We are going to have to replace it already and its only been a few months. It wasn't even close to what we wanted. Upon closer inspection, my wife found blood stains and what looks like a urine stain on the mattress which leads us to believe its actually a used mattress and not merely a floor model. It has a huge soft spot in it as well, as if someone had slept many nights in the bed. There are no returns on floor models so we're stuck with it and I have to hear about it nearly every morning from my wife who blames me for the entire thing. Thanks metro mattress, I'll never shop there again

The sale associate Inez I worked with in the Johnson City store was great. She was very…read moreknowledgeable and stayed one step ahead of me checking what was in stock as I wandered around looking at things. When there was a small defect on a piece, the manager Mike worked with me to make the exchange. I'm happy with the furniture I got and how it completes my home. Thanks R&F.

a great experience from the salesman to the delivery men and everything in between! They ran a…read moregreat sale and made sure all of our pieces were made available to be shipped all together on the same day for delivery. We got our new living room set on time and in perfect condition. R and F gets a top rating from us there was absolutely no drama and that's what everybody likes to see, We do recommend them as a result thank you Mohammed for going the extra mile

Metro Mattress worked with the manufacturer to honor their commitments after all. The manner in…read morewhich they fought with me for months on end prevents me from updating the rating to a 5. It was only upon posting social media reviews that I could prompt action from anyone.

I walked out saying "Furniture shopping has never been so easy!! Seriously!" Keith was friendly,…read moreinformative, and I didn't feel pressured into buying everything that we saw. He answered all of my questions and my purchase is being delivered in just one day. I will definitely be back for future purchases in my new home!! Thank you

This bed is very enjoyable we use a split king. The split king allows the individual person to…read moreraise and lower their head or feet as they would like and not interrupt the other persons settings. This bedding has been a wonder. We also enjoy the different pressures that you can have on your mattress as you feel comfortable with I would recommend this sleep number betting for anyone specially if you have some back problems it's very comfortable.

This locally owned store has been in business for several decades because they treat the customer…read morelike they would a family member. They sell high quality American made furniture, but their prices are competitive with the cheap Asian stuff sold by chain stores. Our experience was great, from the very beginning with Cicely (our sales rep) to the two courteous and careful delivery guys, and the office staff for their follow-up communication. Everyone worked at professional level. Thank you. Joe K., Waneta Lake and Elmira, NY

Even though it was a bit pricey, I really liked this couch/chaise/chair set. I also got a mattress…read moreand base. When the delivery people came, they didn't wipe their feet or wear booties like every other delivery people have. I was scrubbing mud off of my white chair while they were bringing in the other items. They saw me and said nothing. As they were carrying the base of the bed upstairs, they smashed a chunk of the edge of an archway going upstairs. They were bringing it back to the truck and decided to try again. I later found out how they did it. I noticed part of the cloth was hanging down from the base and one of the boards that frame the entire thing, was split into two. There was also mud on my mattress that I had to clean. They were sloppy and reckless and had no regard for the situation. I also had to clean mud off of my walls and other things in my house. I didn't realize the extent of the damage right away so nothing could be done. Customer service is minimal at best. If you are looking for good service in any way, this is not the place to go.

Service was excellent! Travis helped us with a quick turn…read morearound on a very comfortable guest room mattress for an elderly relative. He delivered a sale far beyond all our expectations. Delivery was smooth!

Do not shop here and definitely do not buy appliances. Sales staff is rude and dismissive. I've had…read morebetter service buying a pack of gum at a gas station than I had at Olums buying a $5k stove. I know options are limited in Binghamton, but find anywhere else to do your big purchases!!