As someone else has said, Nick IS the best…read more A few weeks ago, my wife and I had come in to take a look at possibly getting new phones, but mostly to get me switched from my parent's family plan to her new Verizon plan. The first visit was okay. Sure, we had to wait for other costumers to be helped, which is great that everyone takes time and care with each customer. The gentleman who was basically a 'bouncer' was funny and kept us entertained as we waited outside (iPhone 7 just released so there were security measures... understandable) When we got in, the salesman we were partnered with (I can't recall his name) seemed a bit condescending to my wife as if she had no tech experience (she is as tech-savvy if not more than I) and instead of working on what problem she had with her current new phone (she wasn't WOW'd) by looking more in depth at the features of the phone itself, tried to direct her to a newer, more expensive moto phone and all of the attachments that cost upwards of 100-250 dollars.. yeah, no. Once we figured out everything we needed to do to get me switched over, we left with not much changed. (although I think she bought a charger case, which broke after a day...!) The next time we came in, we were placed with Nick. Now Nick was the best. He was polite, he was patient, and he was understanding when my wife said she didn't like the phone, and went over neat tricks, new apps (that are free) and Hum, (which is amazing, we will return for it) Everything was quick, the exchange of the phone case, (no restocking fee as it was defective) explanation of the phone glass cover return instructions, etc.. and then we got to my phone switchover. So, my number got ported to Verizon. I waited for a confirmation that everything was fine when I inserted the Verizon sim card, but nothing. Half hour, forty five minutes went by and still nothing. Nick figured it was because my phone was still locked. I tried to call ATT to get my phone unlocked but found out that it has to be done online. He let me use their computer to do this, and the final page says... phone will be unlocked after TWO DAYS!! So, 10 minutes before closing I rush over to ATT to see if they can unlock it. Nobody greets me, one guy looks up and asks for my name after a few minutes, and the manager comes back inside after a break and finally talks to me (meanwhile Verizon is about to close) and tells me there is nothing she can do and that it is all done online (and sneaking in a question of why I'm leaving ATT... yeah right) So I rush back to Verizon, the door just barely didn't lock, and Nick helps me after his last customer. We decide to have ATT port my number back to them so I can have service for the weekend. Seems easy, right? Well, after being put on hold, having a Verizon Port manager be on the call WITH us and the ATT port person, being put on hold a half dozen more times, after coming in at 7pm, I did not leave until 10:30, when I should have been out by 8. Thanks to INCOMPETENT ATT employees... Thank you again Nick for staying way passed you should have, letting me just text you to switch my phone over after the weekend, and just being a cool dude. -Steevyn

Website says they take credit cards - I went with credit card - they say they don't. The employees…read morehave all kinds of corporate excuses as to why, meaning we should bow down to the corporate ideas and backroom decisions because they now only take credit cards on the app. If the app doesn't work (which it didn't from India), then can't pay them, right?

Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

I recommend this place! They fixed liquid damage in my phone and also a majorly damaged screen on…read moremy iPad. They do a great job.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

In May of 2025 I purchased a Samsung tablet from Best Buy Ithaca. In February of 2026 it started…read moreto malfunction. Since I am a Geek Squad subscriber I had an extended warranty on the tablet. I took it to the Ithaca store where I was initially told it would have to be sent to Samsung for repair and there would be a $49 charge. I paid the charge and the tablet was returned 2 weeks later. After another 2 weeks it malfunctioned again. I returned to the store and was told I would have to pay another $49 to have it sent out for repair again. After a brief discussion I was referred to a manager who approved waiving the second $49 charge. 2 weeks later I received a message that the unit could not be repaired and it would be replaced. I went to the store to obtain the replacement but due to their system being down I was told to return in a few days. A few days later they still could not give me a replacement but I was told that I would obtain credit for the faulty unit and I could purchase a replacement and as soon as their system allowed the credit they would call me. After several days and not receiving a call, I went to the store again. they told me the person(s) I needed to see were not there but they would call me. No call so I returned to the store again. Same result...right person(s) not there but they would call me. Still no call so yesterday I went online trying to call the store. Was told they could not connect me to the store but promised I would receive a call back by 5 PM EDT yesterday. Still no call.

We went there to buy a projector and screen. It seems like it's more of a catalog store than a…read moreregular store with employees. It was EMPTY and absent of employees except at the front to check out. Giving off late days of Radio Shack. I guess if you need something basic, and need no help their business model for ithaca can work. But it just feels so sad and abandoned - seems barely open.

I've been here twice with two different MacBooks. The first time I needed my screen replaced. I…read morewaited a few days for them to order the parts and then was given back a MacBook with a dented screen. When I complained saying I didn't agree to pay for a damaged product the guy reminded me that I had already signed an agreement (I did, but that doesn't make it right) and that all sales were final. A few years later I came with a different MacBook that wasn't charging. I was told over the phone that it would be hundreds of dollars to fix. So I declined their business. I then went over to Ithaca Mac Repair who told me all I needed to was to clean the charging port with rubbing alcohol. Overall the customer relations were horrible, and they did not do quality work whatsoever. Mabe no one will ever see this review because of the messed-up algorithm, but if you do please don't give this shop your business it's not worth your time or money.

Went back and we worked everything out!! Thanks for understanding. Miscommunication is to blame. Go…read moresee them, they will take care of you!!

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.