I've been a customer at the Ithaca Ulta salon for about a year, since moving to Ithaca. There are…read moredefinitely talented stylists here -- I recently saw Kaylee C., and she was excellent. I left that appointment really happy and specifically rescheduled with her because of that experience. The issue is that the service at this location feels very inconsistent. One appointment can be great, and the next can feel completely different, so it is hard to know what to expect. At one visit, I came in just for a blowout, and it took about two and a half hours just to wash and blow out my hair. Most recently, I was scheduled with Kaylee C. again, but the salon called the same day to say she was sick. That was completely understandable. They offered me another stylist at the same level and said he was very good, so I agreed to come in. I was there for a basic root touch-up, which was scheduled as a two-hour appointment. In past appointments, after getting my roots done, my hair has also been blown out and styled, not simply dried. This time, after two hours, the stylist told me near the end of the appointment that he had another client coming in and would not be able to blow out my hair. I left the salon with my hair wet after spending two hours there just getting my roots colored. What was most frustrating was not just that the appointment ran poorly, but that there did not seem to be much effort to fix the situation. I spoke with a manager afterward, and while she acknowledged that I should have been told the stylist was slower and that he may not have planned appropriately, the overall response still felt focused on moving on to the next customer rather than resolving the problem for the customer already there. That has been my main experience with this location: there are some very good stylists, but the consistency and customer care are lacking. When something goes wrong, the salon does not seem to have a strong "we'll make this right" approach. Instead, it feels like the priority becomes the next appointment, even when the current customer is leaving unhappy. I wanted to like this salon because I've had some good experiences here, especially with Kaylee C., but after multiple inconsistent appointments, I would say you really do not know what kind of service you are going to get.

Eh.. one bad experience can end a relationship. Not that I was ever a thing with Ulta, I always…read morethought of them as a CVS pretending to be a mediocre Sephora. Anyway I'm pretty responsive to tone and cadence. I made a purchase there more than I normally do for cologne and stuff and maybe I'm old and fumble with my phone but I got this seething impatient tone like I was lucky to be there or something. I'm not a big beauty supply person, it's not a regular purchase for me, but sometimes the rudeness of one employee tends to be a root problem of the store. It was just the level of entitlement in the delivery which is why I'll just take a short trip to sally beauty. They always have exactly what I want without the upsale.

Best place to get screens re-screened! I love The Screen Man! He's so helpful. He re-screened a…read moredoor for me and noticed that the weather stripping on the bottom was coming loose. He helped me find new stripping and then installed it in the store before he carried the door to my car. What service! Every time I go into the store I get excellent help. Beth in the paint department was very helpful as we were picking out oil based stain colors for our deck. So many choices. Great place to get advice and help. And you will be amazed how much product they have in the store. Thank you True Value Northeast!

Now known as Ace Hardware, the staff are really helpful but the real star is the manager. Don't…read moreknow his name, but he's the little guy with the big mustache. He seems to be always working and today he went above and beyond the call of duty by locating a part for me. Had to go in the back and dig around but came up successful. Give that man a raise.

Shauntay has the patience of a saint . She did not give up on me when I was having problems with my…read moreaccount. All the employees had been very helpful, but Shauntay is the bomb.! You've give these guys a break. The carriers, whether it be Verizon AT&T, etc. are constantly changing the rules on them. I don't know how they keep up with the chaos.

Three different hot spots programmed. None works over a day. Unable to refund money as I prepaid…read moreservice. Indifference and incompetence combined. Stay far away!!!!

These are good people. They don't try and sell you options you don't need like UV coating on…read morepolycarbonate lenses.

The only place in Cortland, NY where I can find shoes that fit me; They are pleasant, Helpful…read moreandmake my life easier

2 of 4 customers in store. Barely greeted. 2 employees in store talking loudly (heard throughout…read morestore) about personal family issues, being forced to work weekends, trashing other employees and political beliefs. One customer left and another came over and asked me if I thought it was appropriate behavior. She then said after we heard the political comments "I can't buy anything here" and left. Just as I glanced at them, the one - who later identified herself as "the manager" asked if I needed assistance. I said "thank you for finally asking". She said.. "we were just venting."- I continued.. "oh yes, we ALL have heard it-- there have been 3 of us in here and 2 have left because you have carried on a personal conversation that can be heard throughout the store! She then proceeded to tell me she had the right to refuse service as I was being rude to her! Refusing service?? She didn't provide any! Needless to say, my husband left the 3 pairs of shoes he was going to buy and we left. So possibly 5 sales lost but definitely 3! If the sales are tanking, this type of erratic, unprofessional behavior may be why. No wonder stores are closing when this is the type of employees representing the store. Corporate will be getting a call.

I needed champagne glasses engraved somewhat last minute. I contacted Specialty Trophy & Awards and…read morethey were incredibly understanding & accommodating! The owner even sent me several proofs and happily made all the changes I requested. I felt horrible asking for changes (she did exactly what I had asked for, it turned out I didn't like what I asked for), but she kept telling me that it's too important of an occasion, they HAD to be perfect! That was very comforting! She even worked on them, sending me proofs well after hours! The next day they were closed, but she took them to her other business and let me pick them up there. Did I mention ACCOMMODATING??? The price was way lower than I expected for such quality work and amazing service. I am thankful and grateful!

The people here were inconsiderate and unprofessional. They tried to explain their inappropriate…read morebehavior and terrible customer service on being overwhelmed with the busy season. There is no excuse for their level of rudeness. I will never go here again.

This in my opinion is the best auto parts shooter in the city of Ithaca…read more Prices are competitive, the store is fairly new. But most importantly is that the staff is knowledgeable and friendly. These guys know automotive and products. Who you hire shows through instantly and this store has done a good job. Don't expect someone behind the counter who can only look up parts they sell on a computer screen. These guys actually have turned a wrench/ nut in their lives. They have an idea how things are engineered and go together. they also seem to know the products they sell not just what they have but also what works best and what is garbage. They are willing to pass on that information even if what they are selling isn't that great. I feel respected here. A lot of the other parts store locally seem to employ people who don't k ow the first thing about automotive work or cars at all. Thumbs up O Reilly !!! Also, thank you for your support of our Veterans.

Excellent customer service, the manager Mone was super helpful and kind. Highly recommend this…read morestore!!

I really like the West Road Cortland, NY Salvation army…read more Friendly staff, and lots of selction esp. in larger sized pants. Saw a error... Do you know it says its Binghamton and then has the West road address on the deliver truck online site?

Absolutely do not recommend or support this store on the basis that the individuals in the donation…read morecenter were ungracious and rude during a recent visit. If you're planning to make a donation, I recommend going to the Thrifty Shopper instead. They were easy to work with and kind. My mother and I donated a sizable amount of nice linens and clothing, among other things. They made snarky remarks at us, saying, "we don't take clothing that comes on hangers." The reason the clothing was on hangers was because it had just been dry cleaned. If they had just nicely asked us to remove the hangers, we would've happily complied. Instead of being grateful for the high quality pieces that we donated, they seemed to be entirely annoyed by the receipt of a donation. For a store that makes profit by re-selling donations, you'd think they'd at least be respectful and appreciative. Additionally, the folks in the donation center were not helpful. At least four individuals stood around and watched as my mother and I made countless trips back and forth to our car. There were one or two items that the Salvation Army would not accept (which is fine). However, the individuals in the donation center waited until we carried these heavy items up the stairs (watching us the entire time) before telling us that they would not take them. If they knew they wouldn't accept the items, why waste our time and watch us lug the items back and forth? I understand that these individuals probably receive unpredictable and unusable items as donations all the time. However, they should still treat individuals with respect. The people who are donating are trying to do something nice. Also, it's not always what you say, but how you say it. A positive tone and attitude would have gone a long way in this scenario. Unfortunately, I will be taking my contributions elsewhere going forward.