Overall, I had a good experience. The staff was extremely welcoming, it's well maintained and very…read moreclean. There was little to no wait time. I will say, before you go, check with your insurance prior to going. I assumed I was going for a routine eye exam which meant I wouldn't have a copay. However, I found out after speaking with insurance and calling the office that "all eye exams are considered diagnostic due to it relating to the health of your eye, not just your vision". I don't mind paying the copay for the extra service. That aside, I saw Kristy Dean and she was very friendly, explained everything well and made sure to answer any questions I had. They do ask if you'd like to try the new lenses they offer. However, I didn't receive any backlash for opting out nor did Kristy try to continue pushing them after I opted out. It's important to add that I do buy my glasses online (it's far more cost efficient), so I can't speak to that end of things.

TLDR: My wife and I had new patient eye exams at Sirgany and everything seemed to be fine until we…read moreboth decided we did not need to buy new $800+ glasses with fancy prism lenses from them. Due to incompetence, shirking of responsibility, and shady nickel and diming, we will not be returning. I should have taken it as a hint that appointments were so much easier to get here vs. Cortland Eye Center. I can't speak to how good that place is, but it can't be any worse than Sirgany. First, during my wife's exam, Dr. Sirgany said my wife's eyes had gotten slightly worse, yet the prescription we received showed a dramatic improvement in one eye. Hmm... After multiple attempts to brush away our concerns without listening to details and just saying "improvements happen sometimes," the staff FINALLY talked to the doctor, who admitted his mistake. I would have had no problem with this, as it was simply a 0 where a 1 should have been. Not an enormous deal. It was the multiple phone and in-person conversations with staff who were unwilling to even fathom a mistake had happened that were the bigger problem. Had I not been persistent, my wife would have ended up paying for glasses with the wrong prescription. We're not done yet, though! A couple weeks later we both received bills from their office for co-pays. That's weird... My insurance specifically says that a routine eye exam is fully covered. Well, because we both simply mentioned symptoms that either a) do not affect our vision or b) are incredibly common with no clear links to our vision, they submitted diagnostic codes for these "health issues" to my insurance company. This changed our appointments from a routine exam to a clinical/specialist visit, incurring a co-pay charge. There was no discussion from the doctor that this was happening either. The insurance company said all Sirgany had to do was submit a corrected claim with routine codes (like they should've done in the first place). They refused. I've always been open with my doctors during checkups, discussing potential problem areas, and I have never been charged a co-pay for routine visits. I guess we should've kept our mouths shut with the Sirgany office.

Michelle has been adjusting my husband's glasses now for a while. He's a quiet man who isn't…read moreimpressed by much ( lol) but he's extremely pleased with the service she provides and I figured I'd just on and say, go check her out. She's knowledgeable and kind and an expert in her field. Definitely recommend 100% Thanks Michelle!

Michelle, the tech at the Cortland Walmart Vision Center, is a vibrant…read more and obliging professional. Her warm and caring demeanor helped me find frames to fit my very complicated prescription. I would recommend Michelle to anybody who is looking for a honest, sincere vision tech that's willing to go the extra mile. I will definitely go back.

No stars. I do not recommend this location in Cortland to anyone. Last year I got Rayban frames and…read morewonderful lenses. The frames broke many many times cut my face but the last straw??? When I brought them in and an employee tightened them and the very next day they broke completely for the 3RD TIME and for good. Came back to get contacts, they gave me a pair to wear for a week. When I came in to order my contacts, a women said they gave me the wrong contacts last time and gave me a different set to wear for yet another week and those were awful. I came back only for them to tell me that they had to order another pair. Meanwhile my car broke down and I'm at the mercy to get a ride. I called them after I missed an app set another and the lady told me to come get the lenses that they ordered so I could see if they were good or not. She said I would have to make an appointment a week later to see the Dr the final time to order my lenses. I finally got a ride and went up there , it's been 6 weeks now, to get the contacts they ordered and to PAY FOR THE NEW LENSES 6 MONTHS WORTH WITH MY VSP INSURANCE. I went to get my lenses as the lady instructed He said very rudely " well if you didn't miss your apps and no you can't have the new lenses before you see a doctor". So I'm supposed to what ?, just hope they didn't mess up these new lenses too? I'm to put them in on my Dr app day. Not wearing them for a week just wam bam how are they. Do you see good do they fit right? Um no ma'am I just put these in today!!!!! and they gave me 2 other pairs in the past 6 weeks. Seriously I have premium insurance and I feel Michael and the staff have blown smoke up my toodakoo. Milked my insurance and I am without contacts, crappy glasses and I'm sure my vsp has been charged out the ass for their mistakes. Bad business. Very very bad attitudes without accountability. Snippy shifty attitudes and they were at fault. My only fault is not having reliable transportation​ and returning after already getting screwed with shitty raybans and incompetent employees. Don't trust them. Take your premium vsp to a reputable establishment. Not blind, stuck out,overcharged and overextended by unaccountable frauds

Just called EV to see when my glasses would be in, as it's been THREE WEEKS. She said, "oh, they're…read morehere". I asked for how long have they been there and she said two weeks!! "We sent a text"--NO THEY DIDN'T and she also said per Empire rules, they do NOT CALL customers to let them know their glasses are ready. What is this world coming to. There is NO customer service whatsoever. NEVER AGAIN, regardless of insurance. '

Warm and welcoming ambiance with friendly and competent staff. Dr Ferguson and her all female crew…read morewill take great care of you!!

Thank you for my eye exam & glasses. But, most of all thank you for caring & your help. Everyone…read morehere is so polite and explanatory. This office is so spacious, decorative & clean. I wish i could give more than 5 stars. Thank you so much -CC

Walden Place is a very nice facility, however, be aware of the corporate policy of refunding of the…read morecare fee. The "care fee' is a fee assessed for a patients care. I have no problem with this fee. The problem is if the patient leaves the facility to go to the hospital. This care fee does not get a prorated refund of the patients fee until the patient is out three weeks. What???

What a wonderful place!. There were many choices in the area when we started looking for assisted…read moreliving. A friend recommended Walden Place "They are so nice there." Our parents have been there over 3 years now. I still call and thank that friend for her help in finding Walden Place. From the receptionist, to the food service staff, administration and nursing; the attention and caring is heartwarming. Everyone is patient and happy to help. Melony, lead attendant, is a godsend. She knows how to listen, when to tease out a smile and smooths away worries. She is as patient explaining things the 12th time as the 1st. She even gave our parents her home phone when she went on a well deserved vacation. After a visit there, we smile and say " we are so lucky we found this place"

Great selection knowledgeable staff. Very welcoming, easy parking great hours! I love it hereread more

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Stick with Walgreens. Customer service was lacking. Simply wanted to return an unused and unopened…read morepill box that I had purchased 2 days prior for $9.99. Lady behind the counter was unpleasant and would not accept the item for a return. Just told her to keep the $9.99 and put it in the trash or back on the shelf whichever she preferred.

Yvonne watched me as I sat in drive thru for 10 mins. My husband walked around and got to my meds…read morebefore she even acknowledged me.

This store is very convenient, especially considering that it's pretty much the only one like it in…read moreCortland. It's quieter than a lot of other Walmarts as well. I do always end up feeling like I'm bothering the staff, and that definitely doesn't make it a place I look forward to having to go to.

Yet again another curbside crap-tastic experience. All cold…read more& frozen items were missing. Due to being outside of the delivery area, I need to arrange someone to pickup my order. This causes me great distress when I am putting groceries away and have to ask my friend to check their vehicle 3 different times if any bags are still in their vehicle. Checking and rechecking my order, apologizing to my friend for having them recheck again, and then having to do a refund request. Granted the refund was begun immediately through the app-BUT this takes a few days for funds to be returned. This should not happen ever let alone multiple times. (No this is not my friends taking my items)