1. Kinney Drugs

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Cortland, NY

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Kinney Drugs

1.0 (2 reviews)
Open • 7:00 am - 9:00 pm

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3 years ago

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2 years ago

Yvonne watched me as I sat in drive thru for 10 mins. My husband walked around and got to my meds before she even acknowledged me.

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Kinney Drugs - Entry ~ 7.5.26

Kinney Drugs

2.5(2 reviews)
2.1 mi

Great spot where I pick up supplies and get shots. Friendly staff, quick check-ins, good prices. I…read morethink I also got printing done here as well.

I waited four weeks for Kinney's to fill a prescription. i finally called again to see what the…read morehold up was and the woman who answered the phone was, I found out later, Mary D. Mary tells me that they tried to call my doc to fill the prescription but they never called them back. So, what happens next, I ask her. Very rudely she says "You'll have to call your doctor yourself." No apology for making me wait over a month with no communication. I call my doc and then call Kinney's back. Mary once again answers the phone and tries to play it off like it wasn't her I spoke to earlier. I ask her why she was so rude, telling me I should call for the prescription refill myself. i explain to her that it's her job to keep ip with the meds and letting their customers know if there's a problem. Well, Mary starts freaking out on me. And I mean, freaking out. I was in the middle of saying "okay, but" and she interrupts me with a screech "I ALREADY APOLOGIZED FIVE TIMES!" I called Kinney Corporate to report her behavior and it's been days. No call backs. I am going to the BBB, and will be reporting Kinney's AND Mary. This is unacceptable to be spoken to like that, especially when she's the manager and especially when it was their failure to communicate that has me missing my medication for over FOUR WEEKS with not a single call to me that there was a problem. When ever you walk into this pharmacy, the people behind the counter roll their eyes and sigh and clearly do not want to wait on customers. I watch as the people in line in front of me are treated like we're an annoyance, and not that we are the ones keeping them employed. Someone needs to do an undercover secret shopper thing at that pharmacy. See how they react to seeing customers. Watch how Mary interacts with customers. Better yet? Why not listen to the phone call I made to Mary? See for yourself how she talks to customers.

Kinney Drugs - drugstores - Updated October 2026

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