3/23/2026 4:30pm-5:00pm MY VISIT…read more Before I forget let me list the names of UTLA EMPLOYEES ELISE, EDEN, CALIE and the cashier (I'm sorry I did forget since it is the next day) SINCE I AM A SHOPPER FOR INSTACART, I am constantly visiting this beauty store to shop for THE PEOPLE of ITHACA.....What I've learn and what I am constantly reminded is WORK ETHIC AND CUSTOMER SERVICE....THE PEOPLE OF ITHACA.. I literally walked in as a SHOPPER FOR INSTACART....Let me say their names ELISE, CALIE, EDEN and the CASHIER (I am so sorry I can't remember the name). I walked in and I was reminded by these extraordinary professional, kind hearted STRONG work ethic inspiring individual that customer service matters...I WAS GIVEN ADVICE ON BEAUTY CARE WHILE handling business!! Just walk in and experience the definition of customer service PLEASE SUPPORT THE LOCALS

I've been a customer at the Ithaca Ulta salon for about a year, since moving to Ithaca. There are…read moredefinitely talented stylists here -- I recently saw Kaylee C., and she was excellent. I left that appointment really happy and specifically rescheduled with her because of that experience. The issue is that the service at this location feels very inconsistent. One appointment can be great, and the next can feel completely different, so it is hard to know what to expect. At one visit, I came in just for a blowout, and it took about two and a half hours just to wash and blow out my hair. Most recently, I was scheduled with Kaylee C. again, but the salon called the same day to say she was sick. That was completely understandable. They offered me another stylist at the same level and said he was very good, so I agreed to come in. I was there for a basic root touch-up, which was scheduled as a two-hour appointment. In past appointments, after getting my roots done, my hair has also been blown out and styled, not simply dried. This time, after two hours, the stylist told me near the end of the appointment that he had another client coming in and would not be able to blow out my hair. I left the salon with my hair wet after spending two hours there just getting my roots colored. What was most frustrating was not just that the appointment ran poorly, but that there did not seem to be much effort to fix the situation. I spoke with a manager afterward, and while she acknowledged that I should have been told the stylist was slower and that he may not have planned appropriately, the overall response still felt focused on moving on to the next customer rather than resolving the problem for the customer already there. That has been my main experience with this location: there are some very good stylists, but the consistency and customer care are lacking. When something goes wrong, the salon does not seem to have a strong "we'll make this right" approach. Instead, it feels like the priority becomes the next appointment, even when the current customer is leaving unhappy. I wanted to like this salon because I've had some good experiences here, especially with Kaylee C., but after multiple inconsistent appointments, I would say you really do not know what kind of service you are going to get.

Whatever you do, DO NOT use the pharmacy here. They repeatedly lie that they have a prescription in…read morestock and once you try to pick it up they tell you it's on back order. It doesn't even matter if you check on it right before the prescription was sent to them. Apparently they're too lazy to actually look, and it causes a lot of time and aggravation.

Jeff in pharmacy was rude, threatened to not be able to fill the prescription today, tomorrow or…read more'F'n never'.... pharmacy manager didn't 'have time' to discuss his attitude. I've had great experiences with other Walgreens so when i moved to town i just wanted to transfer prescriptions guess I need to change pharmacies... Went to Kenny Drugs and they asked 'oh did you deal with Jeff'... oh my I guess he's a known jerk - should have his license pulled. my advice - don't go near the place!!!

Shima is a talented and patient permanent makeup artist. I'm very pleased with my new microbladed…read moreeyebrows!

Shima is an artist, for sure. She calmed all my fears, explained everything, and left me with…read morebeautiful eyebrows. I couldn't have asked for anything better. I highly recommend her!

Audia is the owner of Skinique and she is one of the most down to earth, kindest, and funniest…read moreestheticians I've ever gotten waxed from. She truly enjoys her work and is easy to talk to. The "wax" she uses is soy-based and does not contain wax, making it a more natural and gentle alternative to traditional waxing. I've gotten my brows done here numerous times and loved the results. I especially recommend Skinique to someone new to getting waxed because Audia is guaranteed to make it a pleasant experience with her friendliness.

My eyebrows have never looked so nice! Audia did a great job at styling my eyebrows, and her office…read morewas comfortable and welcoming. I called Audia to book an appointment, and she was able to squeeze me in that day, which was great! The process was quick and painless--her technique feels gentler than other places I've visited. The only downside of my visit was that Audia somehow got the "wax" into my hair, which was a bit of a sticky mess. I was a little surprised since my experience there went really well--perhaps this was just a one time mistake? Thankfully, the "wax" came out in the shower, but I was a little disappointed about that. I'm still deciding about whether or not I'll go back.