Recommendation: Foster Custom Kitchens, 212 S Albany Street, Ithaca, NY 14850…read more Andy Foster phone 607-272-8102 It is rare that you experience a truly ethical business person who stands behind his products and service. My experience would be unbelievable if it didn't happen. Seven years ago we bought new kitchen cabinets from Andy Foster. After one or two years of use, we experienced some lack of quality and I began calling the cabinet maker for some advice but never received an answer to my messages. I continued to call the cabinet supplier over the next several years with no satisfaction. Foster Kitchens designed and supplied the cabinets but didn't manufacture them, but Andy agreed that the quality should have been better. Since we dealt with Andy Foster, he made the problem go away, at his expense. We had three wood craftsmen working in our kitchen these past few days, one of which was Andy Foster, correcting someone else's poor workmanship. No matter whether a company is an IBM or a locally owned business, things don't always go 100% right. How those businesses correct the problems, is what makes the difference. I want everyone to know about the ethical business that Andy Foster of Foster Custom Kitchens is running in Ithaca. If you ever consider a new kitchen, Foster Custom Kitchens is the only place to go. Mel & Mollie, Ithaca, NY

From the owner: Your dream kitchen is just a call or click away.read more

This place is always very helpful. Lots of contractors go there, but also good help for the do it…read moreyourselfer. Have most basic stuff in stock and can get other stuff from warehouse pretty quick. Very helpful buying cabinets and other stuff there also.

From the owner: Established in 1961…read more Founded in 1961, HEP Sales stores provide quality building materials and related products at exceptionally competitive prices, along with services that you just won't find anywhere else. We are spread across Central, Western, and the Southern Tier regions of New York State, with one location in northern Pennsylvania. Come into one of our stores and enjoy the HEP Sales experience. You'll Find Us in your neighborhood!

We entrusted Envision Kitchen and Bath to design a kitchen for our 160-year-old Stone House that we…read morehave poured our heart and souls into renovating. The kitchen is the focal point, giving the house its inside character. Needless to say, we were very selective in deciding on a contractor that would listen to us and deliver a quality product. The owners of Envision, Doug and Pam, and kitchen designer, Crystal, were very personable, knowledgeable, detail oriented and realistic - helping us to weigh the trade-offs and keep costs within our budget. We were extremely focused on craftsmanship and, having been completely satisfied with our previous Conestoga kitchen, we were pleasantly surprised and pleased that they carried this brand. The design process went smoothly and efficiently, with Doug coming out to the house and taking detailed measurements and then the group working with us to figure out the optimal design. We were impressed as they valued our opinions and considered everything we threw at them with patience and thought. They were able to mix that with their experience and skill to deliver top quality kitchen in a very reasonable time. We appreciated their extreme professionalism, efficiency and thoroughness with no short cuts and no high-pressure sales. As we walked through the process piece by piece, they were able to come up with a design that satisfied every aspect that we had asked and have it delivered on schedule! This was by far the best experience we have ever had with any contractor. They met all our expectation and more! We couldn't be happier and highly recommend them for anyone that values quality and a fantastic contractor experience.

Envision remodeled our bathroom, about 5 years ago.. They say they're permanently closed, so if we…read morehave issues with hardware and cabinets, where do we get issues resolved? How convenient that they closed, now we're stuck if we need replacements.. I wish I had chosen a company that would've remained in the area.. I'm not happy that they left us hanging, without any references as to who contact..

My husband and I visited Denna at Kitchen and Bath Gallery showroom in Horseheads, NY with…read moremeasurements from our contractor for a proposed bathroom remodel. Denna spent uninterrupted time showing us items needed for the remodel, educated us, and answered questions. She quickly came up with an itemized proposal, ordered everything, and made delivery arrangements. The experience of working with Denna was wonderful; a knowledgeable professional! We love our bathroom!

We purchased a vanity, sink top, and medicine chest mirror. We were shown a large number of…read moreoptions and the designers worked with us to find the perfect set for our project. The prices were very reasonable and they did not try to up-sell us or go over our budget. Having worked in the quality assurance department for a name brand cabinet manufacturer, the delivered product is very well made and I expect it to last a lifetime.

One of the worst experiences I've had with any vendor in my 25 years in Ithaca. Went in and spent a…read morehalf hour getting advice from Susan on choice of wall tiles for partial kitchen remodel and was advised on selecting particular tile. Susan also advised me to first wait for them to order a sample tile before I placed my order and advised me that the sample should be in in a few weeks. Two months later, when I had heard nothing back, called in. After finally getting past their terrible voicemail system that constantly told me it had not yet been set up so no messages could be left, I finally spoke with salesperson who told me Susan would get back to me in a few days. Two weeks later, still no call back, left both a voicemail message and sent email to Susan's attention. Now one month after that, still no call back, no reply to the email... nothing. What a huge waste of my time and a needless delay of two months for no reason whatsoever. Fortunately, I wrote down the tile manufacturer's name and was able to finally contact the manufacturer directly to proceed with my order.

My total kitchen remodel is completed! But it would not be as beautiful as it is without the…read moreassistance of this wonderful staff! Cindi found me just the perfect slab of soapstone for my countertops and Susan found just the brick floors I was looking for. The entire process was very easy and Cindi kept me updated constantly about the timing of the shipping and installation..they even stored it there until I was ready. Steven and Jacob didn't an amazing job on the countertop installation and even sealed the stone before they left. Cindi reached out the next day to check in. I'm not sure about the crappy reviews other people left..but this is the second time I've bought from them and I've been beyond happy with this store. Thank you so much to the wonderful team from All Stone and Tile..you're the best!

Design staff, Morgan, is very helpful - Offered suggestions on what would work well and look…read moregood. I first went to showroom and then she came on site to look at the space and to take measurements, and a second time she came out with the contractor who will do the work to solidify plans. She created several renderings before deciding on a final layout which was sent to the contractor for final pricing. The cabinet and countertop selection is good and pricing is very competitive. She ordered in a natural stone sample of MIS backsplash not on hand and it came in a few days. She also suggested a product for wrapping structural support beams - Very excited about my kitchen project to begin this fall. So, more to follow...

Disappointed in the whole visit. Driving to nearby store and passed sign pointing to "Showroom"…read more Got out and walked around trying to find the entrance. Turns out sign was pointed in WRONG LOCATION across street and away from actual location. Not a good 1st impression. Called to find entrance and told sign must have been "turned around". No one paying attention to details? Inside woman I spoke to on phone was short, rude and didn't seem interested in setting up a "free estimate" or "free design". I was told have to take my own measurements, pick samples and give a"basic" idea of what I wanted first. After they would give me a " estimate" of probable Cost. If that was "acceptable" they'd setup up an in home estimate, design date. I got more enthusiastic service at Lowe's!

This is a very hateful and rude person tried to buy equipment from him but he doesn't respond then…read morewhen he dose he drops the f word I would not use him or his family services

Chad and his team poured and stamped a concrete patio for us and it turned out beautifully!…read moreExcellent communication and things got done on or ahead of schedule (even with some inclement weather). Very professional every step of the way. We highly recommend and will use them again!