Our experience with Builders Best Design Center here in Ithaca was the worst experience during our…read morerecent remodel. We were referred by our contractor who by the way washed his hands to the numerous issues, delays and incompetence we dealt with using Builders Best. I was told by a number of friends to use another supplier; however, we went with our contractors referral. From the design to ordering cabinets and countertop, we had errors and delays due to their inexperience and incompetence. For the money spent on our renovation, we will never use Builders Best or this contractor again. Rated 1 star because you couldn't not give a rating! Extremely disappointed in Ithaca

From the owner: Transform your home with expert kitchen and bath design services. At FLX Kitchen & Bath (formerly…read moreBuilder's Best Design Center), we specialize in creating beautiful, functional spaces tailored to your style and needs. From concept to completion, our team provides personalized service and high-quality craftsmanship. Visit our design center to start your dream project today!

It was Bed, Bath and Beyond. It was exactly like all the others. The sales associate were easy to…read morefind and helpful. The lines were short and it was well stocked. It also had a clean single stall bathroom.

Nice BB&B... smaller store, but packed to the gills with good stuff. Great about honoring coupons…read more Staff is friendly and helpful with registry and locating items in the store. Nice restroom! I'm a fan!

One of the worst experiences I've had with any vendor in my 25 years in Ithaca. Went in and spent a…read morehalf hour getting advice from Susan on choice of wall tiles for partial kitchen remodel and was advised on selecting particular tile. Susan also advised me to first wait for them to order a sample tile before I placed my order and advised me that the sample should be in in a few weeks. Two months later, when I had heard nothing back, called in. After finally getting past their terrible voicemail system that constantly told me it had not yet been set up so no messages could be left, I finally spoke with salesperson who told me Susan would get back to me in a few days. Two weeks later, still no call back, left both a voicemail message and sent email to Susan's attention. Now one month after that, still no call back, no reply to the email... nothing. What a huge waste of my time and a needless delay of two months for no reason whatsoever. Fortunately, I wrote down the tile manufacturer's name and was able to finally contact the manufacturer directly to proceed with my order.

My total kitchen remodel is completed! But it would not be as beautiful as it is without the…read moreassistance of this wonderful staff! Cindi found me just the perfect slab of soapstone for my countertops and Susan found just the brick floors I was looking for. The entire process was very easy and Cindi kept me updated constantly about the timing of the shipping and installation..they even stored it there until I was ready. Steven and Jacob didn't an amazing job on the countertop installation and even sealed the stone before they left. Cindi reached out the next day to check in. I'm not sure about the crappy reviews other people left..but this is the second time I've bought from them and I've been beyond happy with this store. Thank you so much to the wonderful team from All Stone and Tile..you're the best!

My husband and I visited Denna at Kitchen and Bath Gallery showroom in Horseheads, NY with…read moremeasurements from our contractor for a proposed bathroom remodel. Denna spent uninterrupted time showing us items needed for the remodel, educated us, and answered questions. She quickly came up with an itemized proposal, ordered everything, and made delivery arrangements. The experience of working with Denna was wonderful; a knowledgeable professional! We love our bathroom!

We purchased a vanity, sink top, and medicine chest mirror. We were shown a large number of…read moreoptions and the designers worked with us to find the perfect set for our project. The prices were very reasonable and they did not try to up-sell us or go over our budget. Having worked in the quality assurance department for a name brand cabinet manufacturer, the delivered product is very well made and I expect it to last a lifetime.

This place is always very helpful. Lots of contractors go there, but also good help for the do it…read moreyourselfer. Have most basic stuff in stock and can get other stuff from warehouse pretty quick. Very helpful buying cabinets and other stuff there also.

From the owner: Established in 1961…read more Founded in 1961, HEP Sales stores provide quality building materials and related products at exceptionally competitive prices, along with services that you just won't find anywhere else. We are spread across Central, Western, and the Southern Tier regions of New York State, with one location in northern Pennsylvania. Come into one of our stores and enjoy the HEP Sales experience. You'll Find Us in your neighborhood!

I had the best experience with S&S flooring. Scott is a true professional with the utmost patience,…read moreattention to detail, and perfectionist discipline to his craft. When other companies turned me down due to no availability, Scott squeezed in our kitchen floor project on the weekend even though that meant him working 7 days a week. It's clear that this is a family business with the passion for the trade as well as the "mom n pop shop" customer service and delivery of high quality for a very reasonable price. I will absolutely use S&S for all future flooring projects without hesitation, and so should you.

Stop looking! If you found S&S and Suzanne, all your problems will be solved with great quality,…read morereasonable pricing and superb customer service! I discovered them a year ago when I was desperate to get a basement carpeted. They came through quickly and with great pricing. This year I needed to recarpet an entire apartment after a tenant of 18 years moved to his own house. I went back to S&S and Suzanne and As usual they did a superb job, in a short time frame at a reasonable price. She is terriffic! A problem solver, wonderful to deal with and very reliable. She deserves 10 stars not 5. If you are looking for someone to do carpeting and/or flooring work in the Ithaca area, stop looking: use S&S!

Just finished a project with granite countertops and a ledger stone fireplace and went here the…read morefirst time this time. Got a great price and they did a great job with everything, it looks wonderful.

From the owner: We Specialize in Ceramic,Tile, Granite, Marble, Quartzite, Engineered Materials Counter tops,…read moreKitchen & Bath Remodeling

Disappointed in the whole visit. Driving to nearby store and passed sign pointing to "Showroom"…read more Got out and walked around trying to find the entrance. Turns out sign was pointed in WRONG LOCATION across street and away from actual location. Not a good 1st impression. Called to find entrance and told sign must have been "turned around". No one paying attention to details? Inside woman I spoke to on phone was short, rude and didn't seem interested in setting up a "free estimate" or "free design". I was told have to take my own measurements, pick samples and give a"basic" idea of what I wanted first. After they would give me a " estimate" of probable Cost. If that was "acceptable" they'd setup up an in home estimate, design date. I got more enthusiastic service at Lowe's!

Cabinets we ordered are extremely high quality. We went with our contractor to look at items…read more They ordered the wrong size and refused to let us exchange it. Tried to blame my contractor (he was there the whole time we ordered and I know he provided the right measurements). I don't like shifting blame. Fortunately he was able to make it work. Excellent quality products.