Recommendation: Foster Custom Kitchens, 212 S Albany Street, Ithaca, NY 14850…read more Andy Foster phone 607-272-8102 It is rare that you experience a truly ethical business person who stands behind his products and service. My experience would be unbelievable if it didn't happen. Seven years ago we bought new kitchen cabinets from Andy Foster. After one or two years of use, we experienced some lack of quality and I began calling the cabinet maker for some advice but never received an answer to my messages. I continued to call the cabinet supplier over the next several years with no satisfaction. Foster Kitchens designed and supplied the cabinets but didn't manufacture them, but Andy agreed that the quality should have been better. Since we dealt with Andy Foster, he made the problem go away, at his expense. We had three wood craftsmen working in our kitchen these past few days, one of which was Andy Foster, correcting someone else's poor workmanship. No matter whether a company is an IBM or a locally owned business, things don't always go 100% right. How those businesses correct the problems, is what makes the difference. I want everyone to know about the ethical business that Andy Foster of Foster Custom Kitchens is running in Ithaca. If you ever consider a new kitchen, Foster Custom Kitchens is the only place to go. Mel & Mollie, Ithaca, NY

From the owner: Your dream kitchen is just a call or click away.read more

One of the worst experiences I've had with any vendor in my 25 years in Ithaca. Went in and spent a…read morehalf hour getting advice from Susan on choice of wall tiles for partial kitchen remodel and was advised on selecting particular tile. Susan also advised me to first wait for them to order a sample tile before I placed my order and advised me that the sample should be in in a few weeks. Two months later, when I had heard nothing back, called in. After finally getting past their terrible voicemail system that constantly told me it had not yet been set up so no messages could be left, I finally spoke with salesperson who told me Susan would get back to me in a few days. Two weeks later, still no call back, left both a voicemail message and sent email to Susan's attention. Now one month after that, still no call back, no reply to the email... nothing. What a huge waste of my time and a needless delay of two months for no reason whatsoever. Fortunately, I wrote down the tile manufacturer's name and was able to finally contact the manufacturer directly to proceed with my order.

My total kitchen remodel is completed! But it would not be as beautiful as it is without the…read moreassistance of this wonderful staff! Cindi found me just the perfect slab of soapstone for my countertops and Susan found just the brick floors I was looking for. The entire process was very easy and Cindi kept me updated constantly about the timing of the shipping and installation..they even stored it there until I was ready. Steven and Jacob didn't an amazing job on the countertop installation and even sealed the stone before they left. Cindi reached out the next day to check in. I'm not sure about the crappy reviews other people left..but this is the second time I've bought from them and I've been beyond happy with this store. Thank you so much to the wonderful team from All Stone and Tile..you're the best!

I had the best experience with S&S flooring. Scott is a true professional with the utmost patience,…read moreattention to detail, and perfectionist discipline to his craft. When other companies turned me down due to no availability, Scott squeezed in our kitchen floor project on the weekend even though that meant him working 7 days a week. It's clear that this is a family business with the passion for the trade as well as the "mom n pop shop" customer service and delivery of high quality for a very reasonable price. I will absolutely use S&S for all future flooring projects without hesitation, and so should you.

Stop looking! If you found S&S and Suzanne, all your problems will be solved with great quality,…read morereasonable pricing and superb customer service! I discovered them a year ago when I was desperate to get a basement carpeted. They came through quickly and with great pricing. This year I needed to recarpet an entire apartment after a tenant of 18 years moved to his own house. I went back to S&S and Suzanne and As usual they did a superb job, in a short time frame at a reasonable price. She is terriffic! A problem solver, wonderful to deal with and very reliable. She deserves 10 stars not 5. If you are looking for someone to do carpeting and/or flooring work in the Ithaca area, stop looking: use S&S!

It was Bed, Bath and Beyond. It was exactly like all the others. The sales associate were easy to…read morefind and helpful. The lines were short and it was well stocked. It also had a clean single stall bathroom.

Nice BB&B... smaller store, but packed to the gills with good stuff. Great about honoring coupons…read more Staff is friendly and helpful with registry and locating items in the store. Nice restroom! I'm a fan!

Design staff, Morgan, is very helpful - Offered suggestions on what would work well and look…read moregood. I first went to showroom and then she came on site to look at the space and to take measurements, and a second time she came out with the contractor who will do the work to solidify plans. She created several renderings before deciding on a final layout which was sent to the contractor for final pricing. The cabinet and countertop selection is good and pricing is very competitive. She ordered in a natural stone sample of MIS backsplash not on hand and it came in a few days. She also suggested a product for wrapping structural support beams - Very excited about my kitchen project to begin this fall. So, more to follow...

Disappointed in the whole visit. Driving to nearby store and passed sign pointing to "Showroom"…read more Got out and walked around trying to find the entrance. Turns out sign was pointed in WRONG LOCATION across street and away from actual location. Not a good 1st impression. Called to find entrance and told sign must have been "turned around". No one paying attention to details? Inside woman I spoke to on phone was short, rude and didn't seem interested in setting up a "free estimate" or "free design". I was told have to take my own measurements, pick samples and give a"basic" idea of what I wanted first. After they would give me a " estimate" of probable Cost. If that was "acceptable" they'd setup up an in home estimate, design date. I got more enthusiastic service at Lowe's!

Just finished a project with granite countertops and a ledger stone fireplace and went here the…read morefirst time this time. Got a great price and they did a great job with everything, it looks wonderful.

From the owner: We Specialize in Ceramic,Tile, Granite, Marble, Quartzite, Engineered Materials Counter tops,…read moreKitchen & Bath Remodeling

Upscale completed a renovation of the fireplace and staircase which are the centerpiece of our…read morehouse. The project involved tricky design and construction issues and was complicated by the fact that there were certain elements that we did not want to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. The results are outstanding and the process of working with them was transparent and hassle free. We highly recommend!

Upscale has recently completed the renovation of a large bathroom in a sorority house with multiple…read moretoilet and shower stalls on the Cornell campus. I serve as one of the alumna volunteers supervising the project. Upscale did a fantastic job - from design, through demolition and to final completion of the project! The design focused on the finishes and fixtures that were within our budget, and we were promptly notified us the few times a particular item was no longer available and were provided with a good substitute. The demolition was down to the studs and the entire room was rebuilt from there. As promised, the work zone was kept clean, with trash removed nightly. The project came in on time and the finished job was perfect! I spent a great deal of my legal career as a commercial real estate lawyer and have been involved with a number of construction projects for clients, as well as my own. This was the most perfectly finished construction project I can recall. The work was done precisely (including loads of tile work). There were NO punch list items at all. I cannot recommend Upscale more enthusiastically.