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Terrapin Tile

5.0 (3 reviews)
Closed • 10:00 am - 5:00 pm

Services - Terrapin Tile

Floor repair

Floor restoration

Grout cleaning

5 More Services

Grout sealing

Grouting

Tile installation or replacement

Tile removal

Tile repair

Terrapin Tile Photos

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Recommended Reviews - Terrapin Tile

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2 years ago

They replaced some grout in my large kitchen. They were prompt and knowledgeable and responded to my questions and concerns.

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6 years ago

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8 years ago

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All Stone and Tile

All Stone and Tile

(19 reviews)

$$

One of the worst experiences I've had with any vendor in my 25 years in Ithaca. Went in and spent a…read morehalf hour getting advice from Susan on choice of wall tiles for partial kitchen remodel and was advised on selecting particular tile. Susan also advised me to first wait for them to order a sample tile before I placed my order and advised me that the sample should be in in a few weeks. Two months later, when I had heard nothing back, called in. After finally getting past their terrible voicemail system that constantly told me it had not yet been set up so no messages could be left, I finally spoke with salesperson who told me Susan would get back to me in a few days. Two weeks later, still no call back, left both a voicemail message and sent email to Susan's attention. Now one month after that, still no call back, no reply to the email... nothing. What a huge waste of my time and a needless delay of two months for no reason whatsoever. Fortunately, I wrote down the tile manufacturer's name and was able to finally contact the manufacturer directly to proceed with my order.

My total kitchen remodel is completed! But it would not be as beautiful as it is without the…read moreassistance of this wonderful staff! Cindi found me just the perfect slab of soapstone for my countertops and Susan found just the brick floors I was looking for. The entire process was very easy and Cindi kept me updated constantly about the timing of the shipping and installation..they even stored it there until I was ready. Steven and Jacob didn't an amazing job on the countertop installation and even sealed the stone before they left. Cindi reached out the next day to check in. I'm not sure about the crappy reviews other people left..but this is the second time I've bought from them and I've been beyond happy with this store. Thank you so much to the wonderful team from All Stone and Tile..you're the best!

Upscale Remodeling

Upscale Remodeling

(2 reviews)

Upscale completed a renovation of the fireplace and staircase which are the centerpiece of our…read morehouse. The project involved tricky design and construction issues and was complicated by the fact that there were certain elements that we did not want to change. Upscale worked with us to develop a vision and a specific plan - from the major elements down to the trim - and implemented it beautifully. The results are outstanding and the process of working with them was transparent and hassle free. We highly recommend!

Upscale has recently completed the renovation of a large bathroom in a sorority house with multiple…read moretoilet and shower stalls on the Cornell campus. I serve as one of the alumna volunteers supervising the project. Upscale did a fantastic job - from design, through demolition and to final completion of the project! The design focused on the finishes and fixtures that were within our budget, and we were promptly notified us the few times a particular item was no longer available and were provided with a good substitute. The demolition was down to the studs and the entire room was rebuilt from there. As promised, the work zone was kept clean, with trash removed nightly. The project came in on time and the finished job was perfect! I spent a great deal of my legal career as a commercial real estate lawyer and have been involved with a number of construction projects for clients, as well as my own. This was the most perfectly finished construction project I can recall. The work was done precisely (including loads of tile work). There were NO punch list items at all. I cannot recommend Upscale more enthusiastically.

Rent An Artisan - Same basement doors, closed

Rent An Artisan

(7 reviews)

We're the type of couple who like to do our own projects--in part because our labor is free, and in…read morepart because of pride. However, there may be a time when you just need to bite the bullet and admit that a project is pretty daunting, and you need help... and for us, that's where Michael came in. Michael completed the finishing (and skill-intensive) work on a somewhat complex deck rebuild/redesign that was simply taking us too long to complete. We were ready for someone to come in and make our ideas a reality. Michael did just that. We drew up our concepts, and he brought them to life--and even added some touches we wouldn't have thought of. Following that project we were so pleased with his work that we had him refinish our 100+ year old front door. It needed a lot of work, and he brought it back to life. I cannot speak to the other reviewer's experience with Michael, but we've had good experiences and would use him again.

Michael Cohen, owner of Rent an Artisan (he advertises on Ithaca Craigslist and boasts a ton of…read moreexperience, which cannot possibly be true) gave us an estimate of 40 hours of labor at 40.00/hour + materials for a simple project that required him to build 3 kitchen cabinets (2 of which were in corners, so those should have been pretty easy) and to modify a fourth cabinet by making it shorter. He was also to install a stove hood/microwave combination. He also included adding trim molding to cabinets and to the kitchen itself as part of the job. Michael told us that this job was very simple, well within his skill set, and that he'd be in and out in a week without any trouble. I see in his ads that he is now saying that he does not carry insurance, but he told us that he was fully insured. After one day of work, we considered letting him go due to the crookedness of the cabinet he shortened.The next day, he fixed that and began working on the first cabinet he was going to build. After that day of work, there was a frame (no sides, shelves, or bottom) and the pieces of wood making up the cube were all crooked and of different lengths. The cabinet was also not the same depth as the other cabinets in the kitchen. The third day, he came in and I showed him the messy cabinet and he apologized -- and attempted to fix it. I also asked him to replace the soft wood he'd used with hard wood b/c he had used pine on the front face of the cabinet, for some reason. I am not sure why anyone would use a soft wood on the front of a cabinet that would take the most wear and tear. Our other cabinets were hardwood, so his choice of pine did not make any sense at all. The fourth day he built a cabinet for our sink and left screw heads on the surfaces of that cabinet, including the front face of the cabinet. The cabinet was to hold our new expensive farmhouse sink and we wanted a furniture-quality sink cabinet. He cut out a place to hold the sink, but that was asymmetrical and the cabinet was just a sad mess. Clearly, a person with any experience making a cabinet or furniture would never use screws that were visible/level with the front face of the cabinet. The hole he made for the microwave/hood was improperly placed and had to be patched and re-made by a more competent contractor. The venting material he bought was 200.00+ and the wrong size when normal hood venting kits exist and cost only 60.00. He clearly had no idea what he was doing and used our house to attempt to learn how to remodel a kitchen. At the end of a week, we had 3 cabinet skeletons that were shabby and unprofessional looking. This is after a week's work! There was NO SIGN of him being close to finishing the job and the level of workmanship was really an embarrassment. We decided to let him go. In order to have a functional kitchen, his work had to be removed and thrown away and a skilled contractor came in to re-do the whole job. His cabinet skeletons were inconsistent in size, crooked, and were not made in a way that would look nice. Because of his lack of skills, we wasted almost 2000.00 for his week's labor bill and nothing that he did was at all usable. This was a horrible experience. Michael was paid in full for his time and materials, yet we got absolutely nothing in return. Nothing he did was usable and he wasted our time and money. He is clearly not able to make cabinets even though he claimed that he was. I consider his claims to all be very dishonest and his workmanship is well below par. His level of craftsmanship may be on the level of making something for outdoors use (a bench, for example). We are very dismayed and definitely were taken advantage of by Michael. We requested a partial refund and then stopped hearing from Michael. I would not trust him to do anything, ever. He did not do honest work (he also over-charged us for the hours he spent here -- I kept track of when he came and went and he added several hours to his bill compared to the hours he was in our home) and he also had the nerve to charge us for the time he spent redoing his work due to his own mistakes. This is not at all honest or normal for a contractor. DO NOT HIRE

Terrapin Tile - tiling - Updated May 2026

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