TLDR: My wife and I had new patient eye exams at Sirgany and everything seemed to be fine until we…read moreboth decided we did not need to buy new $800+ glasses with fancy prism lenses from them. Due to incompetence, shirking of responsibility, and shady nickel and diming, we will not be returning. I should have taken it as a hint that appointments were so much easier to get here vs. Cortland Eye Center. I can't speak to how good that place is, but it can't be any worse than Sirgany. First, during my wife's exam, Dr. Sirgany said my wife's eyes had gotten slightly worse, yet the prescription we received showed a dramatic improvement in one eye. Hmm... After multiple attempts to brush away our concerns without listening to details and just saying "improvements happen sometimes," the staff FINALLY talked to the doctor, who admitted his mistake. I would have had no problem with this, as it was simply a 0 where a 1 should have been. Not an enormous deal. It was the multiple phone and in-person conversations with staff who were unwilling to even fathom a mistake had happened that were the bigger problem. Had I not been persistent, my wife would have ended up paying for glasses with the wrong prescription. We're not done yet, though! A couple weeks later we both received bills from their office for co-pays. That's weird... My insurance specifically says that a routine eye exam is fully covered. Well, because we both simply mentioned symptoms that either a) do not affect our vision or b) are incredibly common with no clear links to our vision, they submitted diagnostic codes for these "health issues" to my insurance company. This changed our appointments from a routine exam to a clinical/specialist visit, incurring a co-pay charge. There was no discussion from the doctor that this was happening either. The insurance company said all Sirgany had to do was submit a corrected claim with routine codes (like they should've done in the first place). They refused. I've always been open with my doctors during checkups, discussing potential problem areas, and I have never been charged a co-pay for routine visits. I guess we should've kept our mouths shut with the Sirgany office.

Sirgany eyecare is in my opinion, by far the best Optometry practice in the area. It's no wonder…read morethey have clients that travel so far just to come here. The office is very modern and spacious. At least 3 staff members greeted us as soon as we got there for our apt today. We had virtually no wait time. I was still filling out paperwork while they brought my 3 kids back to get started with their exams. We were seen by the Optician first and then by Dr Sirgany for our exams. There is no Doctor who is better with kids than Dr Sirgany! He had my kids laughing and engaged the whole time. He kept it moving at a good pace but took plenty of time to answer their questions (they have a lot)! He shared some fun educational things with them and talked with them about how our eyes work. Regarding my exam, he reviewed my pics and chart with me and talked me through my options, what he recommends and why. I didn't feel rushed at all. Dr Sirgany is wonderful with questions and gives his full attention to his patients. They are extremely thorough and have cutting edge technology in the office. They have tons of brand new frames (sunglasses too) in the front to choose from. Victoria stayed with me and helped me choose what was best for me which was great because I would have been lost on my own. Its hard to find a Doctor's office with great staff and great Doctors but this place definitely has it. They do stay very busy (easy to see why) so be sure to make an apt in advance. We have found our family Optometry practice at Sirgany Eyecare and have no interest looking anywhere else!

relly grateful for helping me to adjust my glasses for free! I'm so appreciate that the sir who…read morehelped today with my glasses. Sorry that I was in a rush so I didn't get his name. I am really grateful for the help! I highly recommend here for eye glasses!

Excellent eyecare. All The Staff go above and beyond in real customer service. As soon as you…read moreenter, the office ambiance is clean, relaxed and comfortable. You are immediately greeted by a very capable and organized staff. They are extremely helpful explaining billing etc. little to no waiting To be seen. Dr. Kirchheimer is friendly and efficient. He takes time to answer all questions. This office does not pressure you to buy their glasses etc and is competitively priced. I highly recommend this eye care business because they truly care about their clients and it shows. By far and away ahead of other places in this area.

No stars. I do not recommend this location in Cortland to anyone. Last year I got Rayban frames and…read morewonderful lenses. The frames broke many many times cut my face but the last straw??? When I brought them in and an employee tightened them and the very next day they broke completely for the 3RD TIME and for good. Came back to get contacts, they gave me a pair to wear for a week. When I came in to order my contacts, a women said they gave me the wrong contacts last time and gave me a different set to wear for yet another week and those were awful. I came back only for them to tell me that they had to order another pair. Meanwhile my car broke down and I'm at the mercy to get a ride. I called them after I missed an app set another and the lady told me to come get the lenses that they ordered so I could see if they were good or not. She said I would have to make an appointment a week later to see the Dr the final time to order my lenses. I finally got a ride and went up there , it's been 6 weeks now, to get the contacts they ordered and to PAY FOR THE NEW LENSES 6 MONTHS WORTH WITH MY VSP INSURANCE. I went to get my lenses as the lady instructed He said very rudely " well if you didn't miss your apps and no you can't have the new lenses before you see a doctor". So I'm supposed to what ?, just hope they didn't mess up these new lenses too? I'm to put them in on my Dr app day. Not wearing them for a week just wam bam how are they. Do you see good do they fit right? Um no ma'am I just put these in today!!!!! and they gave me 2 other pairs in the past 6 weeks. Seriously I have premium insurance and I feel Michael and the staff have blown smoke up my toodakoo. Milked my insurance and I am without contacts, crappy glasses and I'm sure my vsp has been charged out the ass for their mistakes. Bad business. Very very bad attitudes without accountability. Snippy shifty attitudes and they were at fault. My only fault is not having reliable transportation​ and returning after already getting screwed with shitty raybans and incompetent employees. Don't trust them. Take your premium vsp to a reputable establishment. Not blind, stuck out,overcharged and overextended by unaccountable frauds

I love this place but don't get premium ray ban frames because they are awful. My lenses are great…read morebut my frames have fallen apart so many times it's crazy. Staff is super friendly and have tried to accommodate me with my broken frames many many times

My son has visited this office several times over the last 12+ years, when structural issues needed…read moreto be assessed and/or ruled out. I really cannot speak highly enough of the vast skill and knowledge Dr. Schwartz brings to the equation. Sue, is also extremely knowledgeable in the field, and they both bring a kind demeanor and relatedness to their presence with their patients. I also want to add that their office has been blessed with an office manager 'at the helm' - Kelly. Kelly helps you to set up your appointment, to answer questions you have, and to help you find your way through any follow up steps. To hold this position requires a real grounded presence, an ability to adapt to sudden change, to maintain a clear perspective, and to have people feel in his presence feel like they are heard and matter. Kelly brings such a steady, caring compassion to the experience at this office, and makes everyone feel honored and respected. I am really moved by the goodness of people in life. This office is Goodness. With Gratitude Daniela (Dani)

Dr Schwartz office has gotten me seen very quickly and was able to work around my busy schedule. He…read moreis very thorough and explains the procedures clearly. I appreciate his expertise and kind professional demeanor. My husband uses him too & is equally just as pleased with the care he receives.

Dr hudak is the best doctor of any doctor I've ever had . His office is very personable and care…read moreabout his patients I would give him a great recommendation... Out of 5 stars I'd give him 10.

They hung up mid sentence on my 80 year old father while he was calling to ask why he never heard…read moreback about an appointment they said they would get back to him about days earlier. Arleo himself is a skilled professional, but some of the people here have a serious personality deficiency.

I'm puzzled by the negative reviews here. I've been using them for many years and have always found…read morethe front of house staff to be friendly, courteous, and helpful and Dr.s Arleo and Stockwin are very experienced professionals who not only obviously know what they are doing, but are also clear in their explanations of what's going on w/ my eyes and what they are recommending and why. Likewise with the technicians. I recommend them without reservation.

I would highly recommend Clarity Eye Care! The staff is incredibly friendly and professional and…read morecare so much about their patients. I had an amazing experience with them!

The progressive eyeglasses were unuseable because the lens area was too small to support the…read moreprescription. After spending $1,378 on two pairs of glasses, I mistakely believed Clarity would stand behind its work. They said would "make us happy" and offered a refund, but then refused to answer many phone calls, emails, and letters when we asked for one. It is insulting to be treated by Clarity in such a dismissive and deceptive way. I have never been treated in this way by any business. I wish I could give Clarity zero stars and sue them in small claims court.