Our experience with Seneca Lake Terrace, especially their "Memory Neighborhood," has been quite…read morepositive. Mom has a lovely private residence and enjoys joining others in the dining room for wonderfully-prepared meals and in the living areas for music, movies, pet visits, and a host of activities. She has access to her beloved Catholic Services and Communion. There are plenty of opportunities for conversation and attention! Laundry service and a hair salon are on site, as well as an ice cream parlor, and there are attractive, accessible grounds to walk and appreciate. SLT staff members are professional, friendly, and most caring! It is a relief for our family to know that there is 24-hour care available for Mom if needed. When family and friends visit, they experience the warm, family-like, welcoming atmosphere that Mom enjoys daily - such a plus! SLT allows its residents to age with dignity, a critically important aspect of an assisted living facility. The location of SLT is convenient to churches, parks, Seneca Lake, restaurants, shopping, the Geneva Public Library, doctors and dentists, Geneva General and F.F. Thompson Hospitals, and lectures and more at Finger Lakes Community College and Hobart and William Smith Colleges.

My family had to move our mother into Seneca Lake Terrace a year ago. I was impressed the moment I…read morewalked into the facility. The surroundings are bright, colorful and clean. The semi-private rooms are spacious. It doesn't make you feel like you are putting your loved one in assisted living. You are placing them into a 'community' where they can make new friends or catch up with old ones. Seneca Lake Terrace provides excellent care for our mom. We live out of state which makes it difficult to visit. The staff keeps in touch on a regular basis to keep us updated on our mom's health, doctor appointments, and general overall health. They offer daily activities which you can or not participate in, it is totally up to the individual. They even have a hair salon. If you are considering placing your loved one in assisted living, I would highly recommend Seneca Lake Terrace.

Beautiful facility with great caring staff. Located within walking distance to New Hartford…read morevillage. Food was delicious and ample. Great Pub.

From the owner: Established in 1882, The Community at Sunset Wood, a 501(c)3 non-profit organization, offers…read moreseniors 62+ an environment that includes gracious living with options for aging in place. Our campus, located in the Village of New Hartford, is independently owned and has a board of directors that oversees long range goals and opportunities for programs that enhance a high quality of living within our community. To learn more about The Community at Sunset Wood, please contact us today.

This community is extraordinary. The campus consists of independent living spaces, senior housing,…read moreskilled nursing facilities, medical research facilities and dining facilities that are more like high-end restaurants than nursing home cafeterias! I had a broiled Seabass this evening with finger potatoes and roasted carrots, French onion soup and French vanilla ice cream that I would swear came out of a gourmet kitchen. There was a full bar in the Acacia Village complex with a surprising assortment of beer, wine and spirits. The residents of these various facilities seem authentically happy and there is plenty to do. I got to check out hydroponic greenhouses, a library, two different chapels, fitness centers and some historic sites in addition to a number of walking trails. I know many people here, although it is only my second time visiting. When it comes time for me to retire, I will strongly consider this magnificent facility.

From the owner: The Masonic Care Community is the center diamond in a crown of properties owned and managed by the…read moreTrustees of the Masonic Hall and Asylum Fund. The effort to build a home for Masons, their wives, widows, and orphans began in the mid-1800s. The Masonic Care Community opened its doors in May of 1893 as the Masonic Home. It was built with pride and purpose and over the years, has been a safe haven and welcome place for tens of thousands of people. Today, this first class facility is open to everyone and more than 500 elders call the Masonic Care Community home. Our beautiful 400-acre campus is close to city services and area attractions, and also offers our residents a safe and secure country setting complete with a pond, stream, woods and a variety of wildlife. Our mission is to support, nurture and educate those whose lives we touch by providing exceptional care and services with compassion and pride guided by the Masonic Principles of brotherly love, relief, truth and integrity.

Mom seems to be doing good there in her independent living studio, and reports that lots of…read morerenovations are now happening. Staff really do go out of their way to help her out, which is much appreciated. Apparently they're a non-profit, and if you go there and run out of money, they do not kick you out, which is reassuring. They are right across the highway from Ithaca College (IC) and have a partnership with them where residents can go audit classes, and professors come over and do programs at Longview. Mom's in a writing group that she loves. There are lots of concerts at IC across a busy road if a resident can get over there. It's not really walkable. Seems like perhaps there could be a little better coordination though between IC and Longview to get residents who don't drive over to events they might enjoy. Mom reports some ongoing grumbling among residents about the dining room, but also says she's had some great meals from them recently as well, which she often requests delivered directly to her room. They are still using plenty of stock photos on their website showing imaginary happy old people drinking wine in places that are not actually Longview, so I do encourage them to continue to eliminate those photos in favor of pictures that are actually Longview. Because it's actually quite an attractive setting in a woodland with a nice walking trail around the whole facility. I'm pleased to update my review to 5 stars and would say yes, you should definitely go check them out.

My father in law lived here from January until May, when escalating problems that he reported as…read moreabuse forced him to live elsewhere. Expensive health supplements that arrived after he left, were opened and stolen before we could collect them. Staff were unwilling to help locate them, police report filed.

My mother has been a resident for 4 years, at times theyre been short staffed but they raised the…read moreamount staff is paid by a lot and this seems to help, my mother doesn't complain as much about having to wait. The activity dept is wonderful, mostly because the director of activities is so devoted. Some nursing staff is good like Lily the day nurse, but for the most part the quality of care is good though can always use more CNA. Susan who works in the office is wonderful about helping with the financial part.

NIGHTMARE from Day One. The pics on their website are fake. Not at all how the place looks. They…read morelied & kept pressuring to admit family member as long-term care so they could immediately take control of the finances. They promised a private room but changed that once we got there. First 6 hours there, they didn't even offer to assist my 92 yr old Grandma to the bathroom after she came from a 5-week hospitalization. She fell twice the 1st day and had huge bruises on her arms and face the next day. They lost her $5,000 hearing aide and most all of her clothing in the first week. They ignored her dietary instructions and gave her meat although she is a vegetarian and didn't give her the protein shakes ordered by her physician. They soon strapped her in a wheelchair or left her in bed for hours on end, sitting in her own urine and feces all day. Every time we called, no one answered the phone. We would call several times in a row, several times daily. They told us that she would scream out in the night, which she had never done before at home or in the hospital. After the 1st week, she was nodding out when we came to visit. She told us they were giving her pills at night and told her "Now you'll sleep!" By Day 12, she had to be taken to the ER by ambulance (at our request) as she had gained nearly 20 pounds of fluid and was in congestive heart failure. They nearly killed her. I wouldn't let this facility care for my dog! My Grandma is now thriving and walking again after Rehab at a much better facility!

Crouse Community Center in Morrisville provides outpatient and extended-stay physical therapy,…read morenursing care, adult day care, and long-term care. My mother chose this facility several years before a massive stroke. Overall, we have been quite satisfied with the facility and staff. They are consistently pleasant and helpful, even though we know they are almost always very busy. There are not all that many options in rural central New York state, and Crouse is one of the better options. I do think there are areas for improvement. First, there is just too much noise in the facility, specifically with loud and repetitive resident alarms/bells. In addition, many residents keep their television on all day at high volumes. Beyond noise, I've been a touch frustrated trying to make sure that my mother is getting the medical care we've discussed, along with results. Nothing has slipped, but sometimes it takes longer than it should (again, rural healthcare is a challenge) or learn of the outcome.

From the owner: As a top-rated skilled nursing facility and rehabilitation center, Crouse Community Center delivers…read moreexceptional long term care and rehabilitation services to Central New York and surrounding communities. Our long-tenured staff has earned Medicare's highest staffing rating of any nursing home in Madison County, providing personalized short term rehabilitation, long term care, subacute care, adult day programs, and more. We ensure seamless transitions through every stage of recovery in a clean, fulfilling environment. Crouse Community Center offers a vibrant community where residents live with independence while receiving expert care. Families trust our dedicated staff for excellence in care and peace of mind.

It used to be a great place. Now it's become known more for poor outcomes and care experiences…read more Staffing shortages are terrible, my uncle was there for rehab and would sometimes go 8-9 hours without seeing a nurse.

My wife had an unusual experience during a recent stay at the United Methodist Hilltop Campus. She…read morehad had a hip fracture while out of town and stayed 2 weeks at a Transitional Care Unit there. When she was strong enough to travel, she transfered to Hilltop to finish rehab, sufficient to return home and transition to in-home care. Initially her experience was fine and she felt fortunate for her treatment, especially the therapy .And, during the Labor-day holiday when the skeleton crew of aids were generally inattentive, she felt confident while taking care of her toilet and personal needs, getting out of and back into bed and using a walker to get to the bathroom without aid. Her recovery was confirmed 3 days later when her Orthopedic Surgeon said that she was cleared to put full weight on her mending hip AND GO HOME. Everyone told her she was progressing fine so she fully expected to depart there for home the following day but the social services person told her she must wait for the facilities doctor to"release" her that morning..We gathered her belongings and waited for the doctor to arrive but by noon, when ,we inquired, we were told that the doctor would not be in for 3 or 4 days. My wife told the social services person that she was anxious to go home now, but that person was opposed because she said their therapist did not approve. Fully frustrated, my wife said that she was not going to stay. Thereupon the social services person said that she MUST sign a release stating that she was departing without approval and, consequentially their facility has no LIABILITY. I advised my wife not to sign their form but, now fully frustrated, she agreed. I added a note praising the care she received and she signed. Thereafter the social services person told her that Hilltop will not refer her for in-home care and, basically, would not provide any further support. She added "don't ever come back for any reason". As we left in our wheel chair my wife was very visibly upset. Once we got home I asked my wife which of her medications (she's a heart/lung patient) she had been given today but she could not remember. So I called Hilltop and asked the male person who answered the care unit phone which medications she had been given and what medications were due today. He responded that they would not give my wife that information nor provide any further assistance whatever, that she should consult her "community doctor". I find that response cruel, spiteful and totally inconsistent with the Methodist principles as I understand them,AND POSSIBLY CRIMINAL. But Hilltop probably has nothing to fear because they have a form stating that they are not liable.

On the floor my friend yells for help all night and it lands on deaf ears. My other friend has to…read moreorder her items because there is not enough staff to help her. Personally I would not place my dog in this place