Pleasantly reliable and phone knowledgeable staff. Fair pricing. Located in the Ithaca mall…read more Just not new glass protection replaced on the I phone. 27$ Walked in done in 5 minutes. If they had more phone and accessories inventory I'd give them a fith Star.

Very good customer service, good at communication. Didn't actually fix my laptop screen, replaced…read moreit with a part that did not match the original apple part. The screen glitches now and wont shut off completely so the battery of my laptop is always drained.

I went to Scott for help with a fire system motherboard. He was super helpful and friendly on the…read morephone, and he was even more amazing in person. So patient. He spent time with me trying to find solutions to my problem, and he thought of a great solution I hadn't considered. He then helped me find what I needed online and printed everything out for me, which is going to save me several thousand dollars. I can't recommend OHM / Scott any higher. Thank you SO MUCH, Scott!

Scott at Ohm is really quite a clever and gifted electronics repair guy. He repaired my Yamaha…read morekeyboard (no simple matter) in one day!

These are the best mobile device repair techs in town. Don't be fooled by the hole in the wall…read moreappearance of the shop, these people are like old school computer repair techs, not fly by night mall kiosk guys. They take the time to really understand how all the latest devices work, and they do an amazing job of fixing them. On top of all that, they care about their customers, and really give you the best deal they can, while maintaining quality. And they don't try to up sell you on unneeded repairs. I went in for an iPad Pro 12.9 screen replacement, which is no easy task. They did it perfectly and in a reasonable amount of time. 5 months later, the screen had an issue that turned out to be a manufacturer defect, and despite it being out of warranty, they would not let me pay for labor on the second repair. Stand up guys, great technical skill. I would definitely take any device I had to them again.

I didn't actually have work done here, but that speaks to what a good business this is. I came in…read morewith a defective keyboard/sticky keys on my MacBook. They easily could have taken my $300 or so for a new keyboard, instead the employee made me aware of an extended warranty I was eligible for, and recommended I send my MacBook into Apple. I ended up getting the repair done by Apple free of charge, and am very grateful that they didn't take advantage of me. Will be going here for any future repairs and recommend it to all for honest service.

I have no idea why this place is getting only 3.5 stars. Every time I have issues with my iPhone…read morethat even Chat GPT didn't have an answer for, these human guys know what to do and are ready to fix it in five minutes. They know what they are doing and seem very competent. They make me restore faith in humanity! Thank you!

I brought in my 13 year old daughter's iPhone. It was locked because when she set it up she created…read morean Apple ID and password, but didn't remember what they were. We had already looked online and seen that the phone had to be put in recovery mode, which would delete everything on it. But following the steps to do that wasn't working.Gadget Pro said they could do a factory reset for $40 but we would lose everything on the phone. We were already reconciled to that, so we said go ahead. It only took an hour, and when we came back they said it worked and now all we had to do was sign in with the Apple ID and password. When I reminded them that this was the problem in the first place, they said contact Apple support and they'll unlock it for you. Apple support did unlock it after we provided them with proof that we had purchased the phone 2 years ago. Unlocking it also did a factory reset. Then we were able to set it up again with a new Apple ID and password (which I wrote down and stored). So Gadget Pro was nice and did what they said they would do pretty efficiently, but it didn't solve the problem I had brought to them. I paid them $40 to do something that was useless and unnecessary.

As someone else has said, Nick IS the best…read more A few weeks ago, my wife and I had come in to take a look at possibly getting new phones, but mostly to get me switched from my parent's family plan to her new Verizon plan. The first visit was okay. Sure, we had to wait for other costumers to be helped, which is great that everyone takes time and care with each customer. The gentleman who was basically a 'bouncer' was funny and kept us entertained as we waited outside (iPhone 7 just released so there were security measures... understandable) When we got in, the salesman we were partnered with (I can't recall his name) seemed a bit condescending to my wife as if she had no tech experience (she is as tech-savvy if not more than I) and instead of working on what problem she had with her current new phone (she wasn't WOW'd) by looking more in depth at the features of the phone itself, tried to direct her to a newer, more expensive moto phone and all of the attachments that cost upwards of 100-250 dollars.. yeah, no. Once we figured out everything we needed to do to get me switched over, we left with not much changed. (although I think she bought a charger case, which broke after a day...!) The next time we came in, we were placed with Nick. Now Nick was the best. He was polite, he was patient, and he was understanding when my wife said she didn't like the phone, and went over neat tricks, new apps (that are free) and Hum, (which is amazing, we will return for it) Everything was quick, the exchange of the phone case, (no restocking fee as it was defective) explanation of the phone glass cover return instructions, etc.. and then we got to my phone switchover. So, my number got ported to Verizon. I waited for a confirmation that everything was fine when I inserted the Verizon sim card, but nothing. Half hour, forty five minutes went by and still nothing. Nick figured it was because my phone was still locked. I tried to call ATT to get my phone unlocked but found out that it has to be done online. He let me use their computer to do this, and the final page says... phone will be unlocked after TWO DAYS!! So, 10 minutes before closing I rush over to ATT to see if they can unlock it. Nobody greets me, one guy looks up and asks for my name after a few minutes, and the manager comes back inside after a break and finally talks to me (meanwhile Verizon is about to close) and tells me there is nothing she can do and that it is all done online (and sneaking in a question of why I'm leaving ATT... yeah right) So I rush back to Verizon, the door just barely didn't lock, and Nick helps me after his last customer. We decide to have ATT port my number back to them so I can have service for the weekend. Seems easy, right? Well, after being put on hold, having a Verizon Port manager be on the call WITH us and the ATT port person, being put on hold a half dozen more times, after coming in at 7pm, I did not leave until 10:30, when I should have been out by 8. Thanks to INCOMPETENT ATT employees... Thank you again Nick for staying way passed you should have, letting me just text you to switch my phone over after the weekend, and just being a cool dude. -Steevyn

Verizon ripped me off so many times they scam people they said I owed them 5 grand my bill was on…read moretime every month they kept raising my bill even higher I wouldn't recommend Verizon to anyone

Negative reviews if possible. They try to upsell you by lying and saying all the lower level plans…read morewill not work for basic tasks online and saying you need to get the most expensive plan. DO NOT BELIEVE WHAT THEY SAY.

Would give -5 stars if I can. Worst internet company ever. Hind all the necessary information from…read moretheir customers that ended up with additional charges that you do not know. I would never use this if I am not at Ithaca.

today I went to store to ask if they could try to find my lost "NOTES" on my iPhone. I had just…read moregotten a software update. Nick took care of me and within 12 mins what I thought was lost forever was back! So much info I had lost for a week. I'd searched for help on the internet with NO help. I thank the great people at Verizon store. They have happily and patiently helped me with a few other problems over the years. There were 3 other employees there ready to help and gave advice for what they said was a known glitch with this upgrade. Very helpful employees and nice, clean store

This place is awesome. So much more helpful/nice than the "corporate" store on 13…read more I worked with Mike and Steve, and they were soooo helpful and patient (and fun). IF possible, I will only go there for my Verizon needs, because lets face it Verizon sucks the life/money out of you but "they have the best coverage".