I have been an REI member for nearly two decades. Though most of my experiences have been at their flagship stores whist residing in CO and WA, I've lived back east for a few years. Normally, I'd just order what I need and have it shipped. Today was something different.
Loaded up the family and drove 90 minutes to go to the store in Ithaca. I was surprised that they had a tiny selection of paddling gear. The staff was unfriendly and inattentive at best, and the gentleman at the register had the personality of a wet fart. They expended zero you know whats to even acknowledge a customer. There's plenty of room for improvement.
While I'm not done with REI, I'm good if I never go back to this location. read more