We made a HUGE mistake by going with Kennedy's for our new pool filter. First of all, when they…read morefirst came out, we wanted them to help assemble and start it up for us. They could only assemble it but couldn't do anything else because of the way the old filter basket fit through the deck--we had to remove some boards on our own to get everything to fit just right. Fine, we did as they asked us. We asked them to please come back and see that we had everything cut right, fit, etc and please make sure everything is in proper working order before we do anything else. They never came back. We called a few times and patiently waited over 2 months---keep in mind we paid for the whole startup in May which included the new filter plus installation. Had we known we had to do everything on our own to begin with, we would have just gone and picked it up ourselves. Fast forward 2 months---we now have a leak in the pump seal between the motor and the filter! The whole reason we wanted someone out here to help us in the first place was so this didn't happen. So we cleaned out the cartridge, rinsed everything out---they finally come out to fix the pump seal and they wind up jamming the cartridge back into the filter so that it now won't come out, and was all all bent. We wound up having to the whole center piece out with the cartridge and return to Kennedy's at 7am before anyone went out on call because nobody would come to our home to fix this--they denied ever doing this and said they never touched our filter. WE HAD THE CARTRIDGE CLEANED OUT AND ON THE LAWN WHEN THEY ARRIVED---THEY JAMMED IT BACK IN AND DAMAGED IT. We spoke to both receptionists about this and were met with denial and them placing the blame on us, as if we made all this up! They were less than friendly or understanding. Kennedy's did replace the cartridge they damaged at no cost--and that is why they are even getting 1 star on here. 2 weeks later, the pump seal has blown again--we called back and they refused to even offer to come out to check it for us, saying we needed to unhook everything from the filter and bring it in ourselves. Again, they were confrontational on the phone, and not willing to accept responsibility for their lack of quality control. A brand new filter should work for more than a few weeks at a time! Each time they have been out, something else has subsequently happened. (Incidentally, we called another company about this and they said no problem--we'll get someone out to look at it). Furthermore, they charged us $171 for less than 30 minutes on a $19 part--and the job not done correctly. When I spoke to the receptionist on the phone the last time--I asked her how they could not stand by their name--she assured me they did--and I said if you cared enough about your customers you'd send someone out to help us fix what should not have needed to be fixed in the first place---we will NEVER recommend Kennedy's to anyone nor will we ever go back there. ABSOLUTELY HORRIBLE CUSTOMER SERVICE!

Beware!!! I needed a new motor for my hot tub. They did not have it on hand so they ordered it in…read morefor me. ($350) Being leary I specifically asked if I could return it if it wasn't the right one. They told me I could. I returned to the store the following week ( I live 25 minutes away ) because it had to be delivered to the store. It looked right so I took it home again asking if it was returnable and they said it most definitely was. My husband put it on the tub but it stuck out so far that we could not put the walls back on the tub. I returned it the next day prepared to just buy a new tub and not fight with the old one anymore but when I got to the store they told me I in fact could not return the motor (are you kidding me?!!! and yes it was the same lady) I then told them that I was going to buy a new tub from them but not if this was how you treat your customers. They still refused to give me back my money for the motor that I asked twice if it was returnable. I asked the lady. Are you seriously going to let me walk away and take a huge loss on a new hot tub over a $350 motor that I was told I could return not once but twice so I left swearing to never return? Her answer was "yes I am". I am now stuck with a motor I can not use but I have an a brand new beautiful $11,000 tub that I bought elsewhere.I will never understand how a business owner can treat their customers with such little respect.

Shawn is a hard working man who strives to do the best possible job he can for his customers. He…read morehas the best prices in the area. He is a friendly guy and is always down for a nice chat.

A few summers ago we made the decision to have an in ground pool built by Precision Pool and Spa…read more It was a great choice. We love our pool and use it every day in the summer. We've found that the sun-shelf is a perfect place to sit back and relax as we watch the sunset each summer evening. The team at Precision are so helpful and efficient when they service the pool for the opening day and in early October when it's time to close it for the season.

Precision is truly as good as it gets! From the minute Dave Cox owner of Precision Pool and Spa…read morestepped into my home I knew he was the person to build my pool. The service is incredible! Dave took care of EVERYTHING, I sat and told him exactly what I wanted and so delivered it and more, he had my back! My pool is SPECTACULAR, I feel like I am at a high end resort! THANK YOU Dave, Danelle and their AMAZING TEAM for taking such good care of me and standing behind your amazing products and service.

Wow! We contacted Alex, the owner of Nagy Pools, asking him to replace our liner, update our…read morechlorine system, and interface with the masons working on our pool deck at the same time. He was prompt in responding to our call, and quick in coming out to review the situation and give an estimate. His prices were very reasonable, and he was diligent in coming out to measure for the liner and arranging for installation. He also coordinated effectively with the water delivery business, saving us from having to make these arrangements ourselves. In addition to his consistently fine work, Alex was impressive in his frequent communication with us about the steps he was taking throughout the project, a quality much less evident (sadly) this day and age. His work ethic, commitment to excellence, and determination to get the job done within a reasonable time frame make him stand far above many of the other pool businesses we have worked with locally, over the 27 years we have owned our pool. We have no reservations about recommending his business, and we certainly will be working only with him for any future needs for our pool!

From the owner: Swimming Pool & Spa Openings, closings, sales, service,…read morerepairs, in ground, above ground, liners, chemicals, weekly bi weekly maintenance, underwater patching

We have never had a bad experience with Johnsons. We bought a large propane stove from them and…read morethen a couple years later we bought a pellet stove from them. They are professional and polite people. When they have been to our home for anything, we have been happy with them. The installation people are wonderful. They may be a bit higher priced but I feel that's because the quality of the product and the employees is well above average and worth it. They have never been pushy or rude. ​

Okay so Johnson pool and spas ... You definitely can't tell by the name of this business but they…read morehave a seriously wide selection of fireplaces and pellet stoves. This is what brought me in there, I was in need of a pellet stove. So anyway, I stopped in one morning and talked to Kristen, for no other reason than she's the lucky one that was at the counter when I got there. She spent a good solid half hour with me answering lots of random questions I had about pellet stoves. I probably took more time with her than I should have however she didn't seem to mind so it was all good. I did go ahead and purchase my pellet stove from here and the experience was very good. Now I will be the first to tell you that I am not the easiest person sometimes to deal with and a lot of that is mostly because of my schedule. Instead of calling Kirsten on the phone to iron out the final details I did 90% of it by email as I work overnights and sleep when their store is open. This worked out pretty well as between her and Shauna they got back to me in the next day and I had my answer that evening when I checked email. I arranged for installation and was even able to talk them into having me install guys show up a little earlier than they usually would, once again because of my work schedule. They were pleasant and professional and got the job done in just a couple hours. I have only had the chance to burn the stove a couple of times since having installed however I am very happy with it and would definitely recommend Johnson's pool and spas if the need arises. I am still waiting on delivery of 3 tons of pellets however I don't foresee any problems or difficulty with this is why I'm posting this review now. In addition to the installation they also come out every year if you require it to clean your stove for the next season, and I fully plan on calling them for this because, well I'm just that lazy.

I ordered a custom pool cover from Mike. Easy to deal with and the price was fair. Everyone there…read morewas very pleasant to deal with. Very friendly and I think the prices are good.

From the owner: Custom Pools and Spas by DeRichie Inc. provides swimming pool and hot tub service to the…read moreCarbondale, PA area.

I wanted to buy a pool last summer I went to another shop and got a quote. Charm matched the quote…read moreand installed my pool quickly and efficiently. The staff that helped us was very nice and helped us understand how it would work. The guys installing the pool was great!!

Excellent company to do business with. When you call in for service on your pool, they are always…read morequick and responsive. I had them install our pool in 2003, and they have made good on every service call I ever had. I would definitely do business with them again.

I have had the same problem with getting a technician to come out to look at my spa. He's texted me…read morethat he would come on Thursday and didn't show up. He never called and never texted me back. I've left messages with Finger Lakes Pools and Spas no one calls me back. I've given them a lot of business over the years because I have a pool and a spa and I buy all my supplies there. I am very frustrated with this company.

We bought a hot tub off these guys a couple years ago always got my chemicals and filters from…read morethem well about 2 weeks ago we started having a problem with the hot tub so my wife called them to schedule a repair and left a message but got no return call from fingerlakes so she stopped in the store the counter guy said he would have the technician call her but no one called so she stopped in the store again and the counter guy said hed tell the tech she stopped in meanwhile my wife told the counter guy the problem and he told her she may want to call the manufacturer it may be under warranty !!! We bought it from fingerlakes and this is the runaround my wife has gotten the counter guy should of been able to look it up for my wife to see if said part is still under warranty and schedule a repair but no they just keep giving her a runaround needless to say this business owner does not care about customer service sold the hot tub and absolutely no service after the sale !!! I will neverbuy ANYTHING from them again meanwhile i will just order the part from amazon and repair it myself !!

Just had my hot tub serviced again. Amazing service from Michael. He's been amazing for the past…read morefew years

I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!