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    Hesselson's Hot Tubs & Pools

    3.3 (13 reviews)
    Closed 9:00 am - 6:00 pm

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    10 months ago

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    10 months ago

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    2 years ago

    Excellent service and a wonderful local business. Then doing business with them for decades.

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    3 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    Customer service was so helpful and quick to respond to any issues and questions we had. Highly recommend

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    4 years ago

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    7 years ago

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    9 years ago

    Went there for a pool pump part. Attitude is, if you didn't buy it here, don't bother us.

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    9 years ago

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    10 years ago

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    9 years ago

    One of the very few local stores you can get GREAT things at good prices! The best for pool stuff. Also love the Tent sale every year!

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    Kennedy Pools & Spas

    Kennedy Pools & Spas

    1.0(2 reviews)
    17.6 mi

    We made a HUGE mistake by going with Kennedy's for our new pool filter. First of all, when they…read morefirst came out, we wanted them to help assemble and start it up for us. They could only assemble it but couldn't do anything else because of the way the old filter basket fit through the deck--we had to remove some boards on our own to get everything to fit just right. Fine, we did as they asked us. We asked them to please come back and see that we had everything cut right, fit, etc and please make sure everything is in proper working order before we do anything else. They never came back. We called a few times and patiently waited over 2 months---keep in mind we paid for the whole startup in May which included the new filter plus installation. Had we known we had to do everything on our own to begin with, we would have just gone and picked it up ourselves. Fast forward 2 months---we now have a leak in the pump seal between the motor and the filter! The whole reason we wanted someone out here to help us in the first place was so this didn't happen. So we cleaned out the cartridge, rinsed everything out---they finally come out to fix the pump seal and they wind up jamming the cartridge back into the filter so that it now won't come out, and was all all bent. We wound up having to the whole center piece out with the cartridge and return to Kennedy's at 7am before anyone went out on call because nobody would come to our home to fix this--they denied ever doing this and said they never touched our filter. WE HAD THE CARTRIDGE CLEANED OUT AND ON THE LAWN WHEN THEY ARRIVED---THEY JAMMED IT BACK IN AND DAMAGED IT. We spoke to both receptionists about this and were met with denial and them placing the blame on us, as if we made all this up! They were less than friendly or understanding. Kennedy's did replace the cartridge they damaged at no cost--and that is why they are even getting 1 star on here. 2 weeks later, the pump seal has blown again--we called back and they refused to even offer to come out to check it for us, saying we needed to unhook everything from the filter and bring it in ourselves. Again, they were confrontational on the phone, and not willing to accept responsibility for their lack of quality control. A brand new filter should work for more than a few weeks at a time! Each time they have been out, something else has subsequently happened. (Incidentally, we called another company about this and they said no problem--we'll get someone out to look at it). Furthermore, they charged us $171 for less than 30 minutes on a $19 part--and the job not done correctly. When I spoke to the receptionist on the phone the last time--I asked her how they could not stand by their name--she assured me they did--and I said if you cared enough about your customers you'd send someone out to help us fix what should not have needed to be fixed in the first place---we will NEVER recommend Kennedy's to anyone nor will we ever go back there. ABSOLUTELY HORRIBLE CUSTOMER SERVICE!

    Beware!!! I needed a new motor for my hot tub. They did not have it on hand so they ordered it in…read morefor me. ($350) Being leary I specifically asked if I could return it if it wasn't the right one. They told me I could. I returned to the store the following week ( I live 25 minutes away ) because it had to be delivered to the store. It looked right so I took it home again asking if it was returnable and they said it most definitely was. My husband put it on the tub but it stuck out so far that we could not put the walls back on the tub. I returned it the next day prepared to just buy a new tub and not fight with the old one anymore but when I got to the store they told me I in fact could not return the motor (are you kidding me?!!! and yes it was the same lady) I then told them that I was going to buy a new tub from them but not if this was how you treat your customers. They still refused to give me back my money for the motor that I asked twice if it was returnable. I asked the lady. Are you seriously going to let me walk away and take a huge loss on a new hot tub over a $350 motor that I was told I could return not once but twice so I left swearing to never return? Her answer was "yes I am". I am now stuck with a motor I can not use but I have an a brand new beautiful $11,000 tub that I bought elsewhere.I will never understand how a business owner can treat their customers with such little respect.

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    Kennedy Pools & Spas
    Kennedy Pools & Spas
    Kennedy Pools & Spas

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    Johnson's Pool & Spas - Crack in the fiberglass steps, resulting in my pool draining under my deck.

    Johnson's Pool & Spas

    3.8(13 reviews)
    30.0 mi

    We have never had a bad experience with Johnsons. We bought a large propane stove from them and…read morethen a couple years later we bought a pellet stove from them. They are professional and polite people. When they have been to our home for anything, we have been happy with them. The installation people are wonderful. They may be a bit higher priced but I feel that's because the quality of the product and the employees is well above average and worth it. They have never been pushy or rude. ​

    Okay so Johnson pool and spas ... You definitely can't tell by the name of this business but they…read morehave a seriously wide selection of fireplaces and pellet stoves. This is what brought me in there, I was in need of a pellet stove. So anyway, I stopped in one morning and talked to Kristen, for no other reason than she's the lucky one that was at the counter when I got there. She spent a good solid half hour with me answering lots of random questions I had about pellet stoves. I probably took more time with her than I should have however she didn't seem to mind so it was all good. I did go ahead and purchase my pellet stove from here and the experience was very good. Now I will be the first to tell you that I am not the easiest person sometimes to deal with and a lot of that is mostly because of my schedule. Instead of calling Kirsten on the phone to iron out the final details I did 90% of it by email as I work overnights and sleep when their store is open. This worked out pretty well as between her and Shauna they got back to me in the next day and I had my answer that evening when I checked email. I arranged for installation and was even able to talk them into having me install guys show up a little earlier than they usually would, once again because of my work schedule. They were pleasant and professional and got the job done in just a couple hours. I have only had the chance to burn the stove a couple of times since having installed however I am very happy with it and would definitely recommend Johnson's pool and spas if the need arises. I am still waiting on delivery of 3 tons of pellets however I don't foresee any problems or difficulty with this is why I'm posting this review now. In addition to the installation they also come out every year if you require it to clean your stove for the next season, and I fully plan on calling them for this because, well I'm just that lazy.

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    Johnson's Pool & Spas
    Johnson's Pool & Spas
    Johnson's Pool & Spas - VOILA! The finished, installed beautiful new spa!

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    VOILA! The finished, installed beautiful new spa!

    Fingerlakes Pools and Spas

    Fingerlakes Pools and Spas

    2.3(3 reviews)
    55.8 mi

    I have had the same problem with getting a technician to come out to look at my spa. He's texted me…read morethat he would come on Thursday and didn't show up. He never called and never texted me back. I've left messages with Finger Lakes Pools and Spas no one calls me back. I've given them a lot of business over the years because I have a pool and a spa and I buy all my supplies there. I am very frustrated with this company.

    We bought a hot tub off these guys a couple years ago always got my chemicals and filters from…read morethem well about 2 weeks ago we started having a problem with the hot tub so my wife called them to schedule a repair and left a message but got no return call from fingerlakes so she stopped in the store the counter guy said he would have the technician call her but no one called so she stopped in the store again and the counter guy said hed tell the tech she stopped in meanwhile my wife told the counter guy the problem and he told her she may want to call the manufacturer it may be under warranty !!! We bought it from fingerlakes and this is the runaround my wife has gotten the counter guy should of been able to look it up for my wife to see if said part is still under warranty and schedule a repair but no they just keep giving her a runaround needless to say this business owner does not care about customer service sold the hot tub and absolutely no service after the sale !!! I will neverbuy ANYTHING from them again meanwhile i will just order the part from amazon and repair it myself !!

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    Fingerlakes Pools and Spas
    Fingerlakes Pools and Spas - We Sell Fun!

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    Hesselson's Hot Tubs & Pools - outdoorgear - Updated May 2026

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