I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Another pool rescue! Echoing Jazmin P., he is a god send! I was at my wits end on what to do, he…read moreswooped in like a super hero and the water has gone from pea green to sparkly blue! Responsive, answers questions and gives details and what needs to be done. very knowledgeable. Highly recommend.

He is amazing and knowledgeable. He rescued our pool when no one else could help. He is a true…read moreGod send. He is punctual and very responsible. Has great customer service.

Vail does excellent work for basically whatever you need repaired…read more Very fair on his pricing. Sincerely Rob T

Best handyman around! Vale has done numerous projects for us... everything from replacing stairs on…read morethe deck and helping get it ready for a hot tub to gutter cleaning. Vale created a concrete and slate step down that is not only functional, but a work of art. He has also done various garage projects for us. Vale is reliable, punctual and his fees are reasonable.

We were referred to Nana's Oasis to get our leaky water heater replaced. We had previously had…read morethem out to our house for other small plumbing issues. Jess, Jason, Jen and all the folks there have been very friendly, very helpful and very tolerant of my many calls. They gave honest answers and honest opinions throughout the entire process. Working in a small family company myself, I appreciate the relationships you as the customer can have with a smaller family business... it's something you just can not get with those larger places! Our new water heater was installed today with no fuss and no mess. Will definitely be back to them for plumbing needs in the future. THANKS!

You know things have gone off the rails when employees are openly telling customers that one of the…read moreowners is a nightmare to work with and that they can't stand her. That's usually not a glowing endorsement of company culture. My mother hired this company to open our pool because we had used them before the ownership change and had always had a good experience. Unfortunately, this experience felt like a masterclass in how to lose long-time customers. Mariah initially quoted us one price, but after seeing the property apparently decided that quote was more of a "suggestion" than an actual number. We were told the price needed to increase because, and I quote, "How else am I supposed to pay my employees?" While payroll is certainly an important business expense, I'm fairly certain the accepted method is not surprising customers with inflated invoices after the fact. The billing somehow became even more impressive when we were charged for 2.5 hours of labor at $140 per hour instead of the $95 per hour we were originally told. The only problem? Her own employee confirmed the crew was at the house for approximately one hour and fifteen minutes. Unless someone has recently invented time travel, the math isn't mathing. Not only were we billed far beyond what was discussed, but the crew also managed to break our pool pump and then attempted to blame us for it. Which raises an interesting question: If we knew how to operate the pump, troubleshoot pool equipment, and properly open a pool ourselves, why would we hire a pool company in the first place? The answer is simple--we wouldn't. We hired professionals specifically because we don't mess with equipment we aren't trained to handle (shocking right?). At the end of the day, mistakes happen. Equipment breaks. But changing prices, overbilling for time that wasn't worked, and refusing accountability when something goes wrong is a spectacular way to send loyal customers directly to your competitors. As a final suggestion, it may be worth hiring someone dedicated to invoicing and customer relations. Because if this experience is the standard, the only thing getting cleaned out this season will be the customer list, and Mariah if you're reading this and absolutely hate your job, have the other co-owner buy you out, and live your best life....far away from customer service because it is not your specialty. 10/10 do not recommend.

Kurt is amazing. He save the summer. i had a leak in my pool. All the other companies could not…read morecare less that i was in bind. My son was graduating this year and i wanted the pool to work for multiple gartherings for weeks to come.All the other companies knew was that they had some business already so there life was happy. Kurt was busy too but he cared about helping me. He come over right away. Quoted me fair. I was shocked that he started the work in like 2 days! Wow!! he over saw everything and did some of the work. NO ISSUES ,NO PROBLEMS , HE COMMUNICATED WHAT NEEDED TO COMMUNICATE AND HE WAS DONE IN LIKE A WEEK. As i right this it is month since he did the business and its early August and the pool is GREAT. I was very very lucky to have called him.WOW! Thank Kurt

Highly recommend kurts pool service, Prompt service fair…read morepricing and just a hell of a nice guy. When others say maybe we can be there in 3 weeks . He there in couple days tops . Needed a new winter pool cover he got it trouble with with pool pump , he took care of it. Winterizing and cover the pool. Done . Thank you kurt

We purchase all of chemicals for our salt water pool here. They test the water and then give us…read morethe exact chemicals and print out of the amounts to add. The staff is always friendly and very helpful. Our pool water always is clear and clean.

I bought a house last year with a 12x24 above ground pool. I had never owned a pool before so when…read moreI saw this local pool shop I was happy to seek their help. First they installed a salt system and then at the end of the season they closed the pool with all new parts - cover, water bags, etc. Fast forward a couple weeks later and 2 of the water bags were empty and 1 other had slipped into the pool. Now that it's time to open the pool they want to charge me over $100/hr in addition to the regular opening fee to get the water and leaves out of the pool (that are there because the cover sank.) My question to them was - do you think it's fair for me to pay you extra because you did a shoddy job closing the pool? Justin's response - Yes. Needless to say I will find another pool company to deal with.

I don't have enough kind words to say about Frank, Alex & the Aqua Pool team!…read more In our particular case, the back yard was difficult to access due to neighboring fences and pavers walkways galore ...so much so that we had three other pool companies simply say thanks for thinking of us but no thanks, the physical constraints of the backyard were too much for them to overcome. A pool is a pretty large expense and Alex gave us white glove service throughout the entire process. He stopped over two or three times with a variety of different pool designs (we kept on changing the location of the pool) until we were completely satisfied with the design and layout. Fast forward a few months to the beginning of October and the digging of the pool. While I am sure it was partly due to the complexity of the job but I can say that not only did Alex serve as our "salesmen" on the pool and design but he was also on the backhoe the first day and remained on site just about everyday through the completion of the project. This was not at all what we were expecting but really appreciated how hands on they were on their pool designs and installs. As an example of their service and professionalism, as I mentioned above we have pavers walkways by the side of our house and leading down through the back yard. Alex and Frank were extra cautious as to not damage them by placing piece on top of piece on top of piece of plywood to protect them from the machinery that was going to be going back and forth. When the job was completed everything looks as good as the day the job was started! Not quite sure what the hum-bub is about in some of these other reviews but I have had a completely different experience with Aqua Pools. Any calls or texts that we have had with Alex are promptly answered. In some cases we actually ended up changing pool equipment (heater and pumps speeds) and in every each case Alex was there to review our options and let us decide the direction that we wanted to go in. If you want an awesome pool and even better service be sure to ask for Alex, you won't be disappointed! We couldn't be any more satisfied! Now we just need to get through this winter so we start to use the pool!

I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project…read morewas started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney.

I would definitely recommend PA Pool Works. I first reached out to them in early May of this year…read more Out of 5 #'s I was given to call for installation after purchasing our semi-in ground from American Pools in Whitehall, I received only 2 return calls. The 1st guy said he could possibly get to the installation in August. When Tom from PA Pool works called me back, we were scheduled to have an estimate at home @ the site of the pool & a few days later Tom came and we discussed our plans which is something I wasn't even offered w/the 1st installer I spoke with. Even though he & his crew were swamped, Tom assured us he felt comfortable providing us w/a mid-July install, weather pending. Tom & his crew were able to keep their time estimate and were here 2 weeks into the month. Not only were the installers able to stick to a date range, these guys worked through one of the hottest summers the Northeast has historically had on record and they were able to finish our job on the 3rd day in brutal heat. They arrive early, they are competent, experienced, fair priced & overall would definitely recommend.

I have proof of all my claims. If anybody is looking for pool service in the Lehigh Valley you'd be…read morewise to avoid this person. If you would like to see the entire text chain, please message me. Even his response to this review was dishonest. I can't recommend Leandro Rodriguez enough. I posted on the PA loves Pool's Facebook group on Thursday night. He was at my house Friday morning. And had the pool liner installed by noon Saturday. Very honest and professional. Regarding the initial technician who is reviewed here. The initial estimate was May 11, and I was told it could be installed the first week in June. My pool liner was delivered to Kasper Pools May 15 or 16, and I picked it up a few days later. I hadn't heard anything since May 11, so I texted him on May 30 because I was supposed to be on his calendar for the first week in June. At that point, he began pushing everything back, and did not provide any date for install -- just kind of left it open ended. He also told me it couldn't be done unless I was home. (It actually turned out not to be true. Leo and his partner did it themselves.) almost a week later I hadn't heard anything, so I texted Tom a week before I went away (for work) hoping it could be done before I went away,and was ignored for over a week and until my 3rd text. I attached proof of that. My wife screamed after the final postponement because we were waiting almost 7 weeks and Tom cancelled bc of a 20% forecast of rain (that never happened.) The so-called harassment Tom describes, on my end, was a response to his very lengthy text, an hour after we thought we were moving on. This text was again full of excuses and selective memory and warranted a response. I also have proof of that. Tom claiming I only got the liner 3 weeks ago (which I have proof is wrong) is either a blatant lie, or, if Tom actually believes this, demonstrates a concerning inability to accurately recall prior communication (even though it was sparse). Either way, it's a red flag.

Dave did a great job cleaning our spouts and worked nonstop for 7 hours. Highly recommended.read more

They were quick and efficient. Their prices were reasonable. They were friendly and helpful. I…read morewould recommend them highly

By far the best pool service company i have used thus far and I have tries many. They came out the…read moresame day of my initial call for service and have come back almost everyday to every other day until the problem was completely solved. Very customer service based company. Do not use these companies that have you on a long waiting list, many times not even getting back to you.

Manny and his crew came out last August and installed our inground pool. Very knowledgeable kept…read moreus informed every step of the way he also came back and installed a pool heater and covered our pool and just opened our pool recently. They did an awesome job very reasonable pricing too.