Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.

Just had my hot tub serviced again. Amazing service from Michael. He's been amazing for the past…read morefew years

I needed to replace my existing hot tub. The staff were very helpful and I got a good deal on my…read morenew hit tub. I had some questions with the county permit and they called, cleared it up and saved me a lot of worry. I highly recommend Aquacare.

Very unreliable pool service we hire to clean our pool 1st the gentleman that came stated that he…read morecould clean the pool. Filled the pool up with water and put a chemical in the water for all the leaves and sediments to go to the ground we had hopes to use the pool atleast for a couple of weeks . We paid 1/2 of the service fee and didn't even get the bottom of the pool cleaned. We are Very disappointed with this company service.

Team at the Lehighton location was great, their prices were super reasonable, staff was…read moreknowledgeable, friendly ,and didn't try to upsell unnecessary parts and upgrades. They got our new liner installed in no time. Highly recommend them if you are looking to have a pool/liner installed. Absolutely would go with them again in the future.

The owner lies! Tells you anything to get a sale. We paid $2500.00 deposit on a hot tub…read more Unfortunately we weren't able to get permits from the township. When we asked for our deposit back they said it was too late and kept our money.

I have proof of all my claims. If anybody is looking for pool service in the Lehigh Valley you'd be…read morewise to avoid this person. If you would like to see the entire text chain, please message me. Even his response to this review was dishonest. I can't recommend Leandro Rodriguez enough. I posted on the PA loves Pool's Facebook group on Thursday night. He was at my house Friday morning. And had the pool liner installed by noon Saturday. Very honest and professional. Regarding the initial technician who is reviewed here. The initial estimate was May 11, and I was told it could be installed the first week in June. My pool liner was delivered to Kasper Pools May 15 or 16, and I picked it up a few days later. I hadn't heard anything since May 11, so I texted him on May 30 because I was supposed to be on his calendar for the first week in June. At that point, he began pushing everything back, and did not provide any date for install -- just kind of left it open ended. He also told me it couldn't be done unless I was home. (It actually turned out not to be true. Leo and his partner did it themselves.) almost a week later I hadn't heard anything, so I texted Tom a week before I went away (for work) hoping it could be done before I went away,and was ignored for over a week and until my 3rd text. I attached proof of that. My wife screamed after the final postponement because we were waiting almost 7 weeks and Tom cancelled bc of a 20% forecast of rain (that never happened.) The so-called harassment Tom describes, on my end, was a response to his very lengthy text, an hour after we thought we were moving on. This text was again full of excuses and selective memory and warranted a response. I also have proof of that. Tom claiming I only got the liner 3 weeks ago (which I have proof is wrong) is either a blatant lie, or, if Tom actually believes this, demonstrates a concerning inability to accurately recall prior communication (even though it was sparse). Either way, it's a red flag.

I would definitely recommend PA Pool Works. I first reached out to them in early May of this year…read more Out of 5 #'s I was given to call for installation after purchasing our semi-in ground from American Pools in Whitehall, I received only 2 return calls. The 1st guy said he could possibly get to the installation in August. When Tom from PA Pool works called me back, we were scheduled to have an estimate at home @ the site of the pool & a few days later Tom came and we discussed our plans which is something I wasn't even offered w/the 1st installer I spoke with. Even though he & his crew were swamped, Tom assured us he felt comfortable providing us w/a mid-July install, weather pending. Tom & his crew were able to keep their time estimate and were here 2 weeks into the month. Not only were the installers able to stick to a date range, these guys worked through one of the hottest summers the Northeast has historically had on record and they were able to finish our job on the 3rd day in brutal heat. They arrive early, they are competent, experienced, fair priced & overall would definitely recommend.

Very knowledgeable staff who won't sell you things you don't need. Product prices are comparable if…read morenot CHEAPER than other places. Donna and Shane and staff really know their stuff and make owning a pool less stressful. We bought a vacuum which is a big expense. They were even kind enough to tell us to wait a few days to be eligible for a rebate. Not many places would do that. They are honest and that's priceless these days!

Terrible service from this company. Do not return phone calls - do not carry parts for their…read moresystem.

Another pool rescue! Echoing Jazmin P., he is a god send! I was at my wits end on what to do, he…read moreswooped in like a super hero and the water has gone from pea green to sparkly blue! Responsive, answers questions and gives details and what needs to be done. very knowledgeable. Highly recommend.

He is amazing and knowledgeable. He rescued our pool when no one else could help. He is a true…read moreGod send. He is punctual and very responsible. Has great customer service.

Ron was fantastic to work with. As soon as he came back from vacation he was able to fix our Hot…read moreTub sooner than expected. Highly recommend.

I don't have enough kind words to say about Frank, Alex & the Aqua Pool team!…read more In our particular case, the back yard was difficult to access due to neighboring fences and pavers walkways galore ...so much so that we had three other pool companies simply say thanks for thinking of us but no thanks, the physical constraints of the backyard were too much for them to overcome. A pool is a pretty large expense and Alex gave us white glove service throughout the entire process. He stopped over two or three times with a variety of different pool designs (we kept on changing the location of the pool) until we were completely satisfied with the design and layout. Fast forward a few months to the beginning of October and the digging of the pool. While I am sure it was partly due to the complexity of the job but I can say that not only did Alex serve as our "salesmen" on the pool and design but he was also on the backhoe the first day and remained on site just about everyday through the completion of the project. This was not at all what we were expecting but really appreciated how hands on they were on their pool designs and installs. As an example of their service and professionalism, as I mentioned above we have pavers walkways by the side of our house and leading down through the back yard. Alex and Frank were extra cautious as to not damage them by placing piece on top of piece on top of piece of plywood to protect them from the machinery that was going to be going back and forth. When the job was completed everything looks as good as the day the job was started! Not quite sure what the hum-bub is about in some of these other reviews but I have had a completely different experience with Aqua Pools. Any calls or texts that we have had with Alex are promptly answered. In some cases we actually ended up changing pool equipment (heater and pumps speeds) and in every each case Alex was there to review our options and let us decide the direction that we wanted to go in. If you want an awesome pool and even better service be sure to ask for Alex, you won't be disappointed! We couldn't be any more satisfied! Now we just need to get through this winter so we start to use the pool!

I paid over $220,000 for pool with hot tub, landscaping and job is still not complete. Project…read morewas started in May of 2022. They were suppose to come back in May of this year to finish and never did. Stamped concrete is only 6 months old and cracking. Pool is still leaking under ground. I had to have pool refilled by them once. During summer even with all the rain we had to add water from our hose. The hot tub attached to pool is sinking and brick point is falling off. Hot tub has not worked properly since installed. Had to pay to have lawn and landscaping redone from their equipment. All landscaping stones are washing onto my sidewalks. Wiring is exposed at main electrical box. They never showed us how to properly use the pool and spa. Had to pay another contractor to blow lines out and close pool up for winter. Aqua Spa was suppose to do this for free the first year, but they never responded back to my calls. Contacting the BBB and hopefully will get this resolved without an attorney.

For years, I had been planning to build the perfect backyard patio but couldn't find the right…read morecontractor to bring my vision to life. I spoke with several companies, but none of them really understood what I was looking for. Then I came across Nigel Ryan at Pocono Exterior. From the start, the experience was completely different. After we connected, I explained my ideas, and he was able to clearly see my vision and put together a plan that matched exactly what I had in mind. His pricing was fair, and he handled everything from start to finish--permits, materials, and labor--which made the whole process stress-free. What really stood out to me was his professionalism and reliability. He showed up on time every day and completed the job exactly as promised. The quality of the work is excellent. The craftsmanship and attention to detail really show, and his work ethic is top-notch. I couldn't be happier with how everything turned out. Highly recommend!

Highly recommend. Highly recommend. Nigel started and finished as expected. Tanzite is so…read morebeautiful. Workmanship top notch. Did way more than we expected. I have been a 35 yr property insurance agent and have rarely have seen a contractor with his work ethic and honesty. I was about to mistakenly over pay him and he corrected me. What contractor does that?? Very trustworthy and the price was well in line with trex and and pavers. Again highly recommend..

The owners disputed with me about a bill from the prior year that was paid already, then refused to…read moreclean my pool. They said they weren't taking on any new customers. I was their customer for two years. Save yourself the hassle and go with a different pool company that's run by decent human beings.

From the owner: Our family owned company, in Sciota, PA, offers a variety of products and service to help keep you…read morecool in the summer and warm in the winter.