You know things have gone off the rails when employees are openly telling customers that one of the owners is a nightmare to work with and that they can't stand her. That's usually not a glowing endorsement of company culture. My mother hired this company to open our pool because we had used them before the ownership change and had always had a good experience. Unfortunately, this experience felt like a masterclass in how to lose long-time customers. Mariah initially quoted us one price, but after seeing the property apparently decided that quote was more of a "suggestion" than an actual number. We were told the price needed to increase because, and I quote, "How else am I supposed to pay my employees?" While payroll is certainly an important business expense, I'm fairly certain the accepted method is not surprising customers with inflated invoices after the fact. The billing somehow became even more impressive when we were charged for 2.5 hours of labor at $140 per hour instead of the $95 per hour we were originally told. The only problem? Her own employee confirmed the crew was at the house for approximately one hour and fifteen minutes. Unless someone has recently invented time travel, the math isn't mathing. Not only were we billed far beyond what was discussed, but the crew also managed to break our pool pump and then attempted to blame us for it. Which raises an interesting question: If we knew how to operate the pump, troubleshoot pool equipment, and properly open a pool ourselves, why would we hire a pool company in the first place? The answer is simple--we wouldn't. We hired professionals specifically because we don't mess with equipment we aren't trained to handle (shocking right?). At the end of the day, mistakes happen. Equipment breaks. But changing prices, overbilling for time that wasn't worked, and refusing accountability when something goes wrong is a spectacular way to send loyal customers directly to your competitors. As a final suggestion, it may be worth hiring someone dedicated to invoicing and customer relations. Because if this experience is the standard, the only thing getting cleaned out this season will be the customer list, and Mariah if you're reading this and absolutely hate your job, have the other co-owner buy you out, and live your best life....far away from customer service because it is not your specialty. 10/10 do not recommend. read more

BEWARE! This so called company has no idea what they are doing. They tell you one price theN You receive an Invoice For double. When you call Them out on it, the Co-owner Mariah will Tell you she has to pay her employers somehow! Totally unprofessional. They have no idea what they are doing. Do yourself a favor and find another pool Service that won't break your equipment and then leave! read more

I used them to service/clean my spa weekly after Airbnb check outs. They were charging me monthly, then offered me a yearly fee which was cheaper. I paid the year upfront, they missed some appointments, the tech would say my hose was frozen so he couldn't fill up my hot tub. I asked, "why doesn't the tech have his own hose or why doesn't he place my "frozen hose" in my hot tub to defrost?!? And why doesn't the tech know this trick?? Then the manager said she would send the tech back, my hot tub broke, needed a part, they ordered the part (which took a month to arrive), they didn't credit me for the month the tub was not being serviced! Then the service starts up again, they recommend I drain the hot tub for fresh water, I agree, the tech drains the tub and then gives the same frozen hose story but now can't place my hose in the hot tub to defrost. Again, why doesn't the tech have his own hose in the service van?!?! My hot tub lines froze and they recommend picking up the tub, bring to the store to service for $4000, this does not include the repair. I ask and what if I don't want the repair you quote me at, with the hot tub in your store? They say, we ouwld have to work something out. ... I am done, don't waste your money or time. Since I was there, they have been thru 2 managers and no improvement. Horror show, I am surprised they have so many 5 star reviews. You have been warned. read more

Considering most of these people have no idea what they're doing, they're bound to mess up and when they do, they'll charge you to fix their own mistakes. If you try to advocate for yourself, they'll just stop responding. We still have an open contract with them, and they haven't replied in over a week. read more

They scammed me. I ordered a Nordic hot tub through them (they were listed as an authorized user by Nordic) and PAID IN FULL. I never heard back, and when I followed up countless times via phone, email, and FB msg, they blocked me. I never got the hot tub. Avoid at all cost. read more

They recommended an installer for a pool liner replacement that we paid them for in advance. They quoted a cost 30% lower than what the installer demanded once the job was done. They refused to honor their quote stating that the installer could charge what they wanted to. Misrepresentation to get the job. Don't trust them. They make a profit by any means possible. read more

Always a pleasure to d business with, great staff, great prices and amazing communication. Highly recommend!!

These people make you feel like apart of the family when you go there. You can have an emergency problem and they go above and beyond to help you!! Jason is the best he's so thoughtful helpful and he does not rip you off. Jessica is amazing as well!!! Love this place and will be referring all my customers (I work in furniture) to go Through them for everything ! If i could give ten stars I would !! Thank you so much for being amazing !! read more

We were referred to Nana's Oasis to get our leaky water heater replaced. We had previously had them out to our house for other small plumbing issues. Jess, Jason, Jen and all the folks there have been very friendly, very helpful and very tolerant of my many calls. They gave honest answers and honest opinions throughout the entire process. Working in a small family company myself, I appreciate the relationships you as the customer can have with a smaller family business... it's something you just can not get with those larger places! Our new water heater was installed today with no fuss and no mess. Will definitely be back to them for plumbing needs in the future. THANKS! read more

The Techs did a great job!! First pool company that did exactly what was discussed and paid for. Amazing!

excellent pool supply store with great service and awesome staff, highly recommended. Great communication via text msg for services that are purchased read more

The crew did a great job closing our pool, they were friendly and prompt. We're happy to use your services now as new pool owners

The lady manager there is very helpful and knowledgeable...she answers my questions as I am just trying to learn about pool care

I am so thankful for this group. I had a difficult plumbing job, they were here for 8 hours, had to call in reinforcements, make additional trips to the store! But they got the job done! Thank you, thank you, thank you, for a job well done. I am so happy to have a running shower again after two months! read more